Flight delay and cancellation compensation, Tui/Thomson ONLY

aytch wrote: »

Would you recommend including your para and a copy of the complete article in a letter to them?
Thank you for this

Feel free to use it, it will have to be edited the bit where i've put the link in. Something like:

...and the ECJ has clearly said in the attached press release I include, that the statutory compensation offered by EU261...

A_Flock_Of_Sheep wrote: »

Thanks for that link Mark2Spark. I will be emailing a copy over to Plexus Law who apparently are TUI's outsourced legal department. I also intend to find out which person of that organisation advised Thomson to in my mind mislead people by throwing in the two year rule.

Well I hope you get some joy, but IMO they will continue sending it out, as a small percentage will give up the fight upon reading the letter.
Deplorable really but until they start getting fined by the CAA for blatantly misguiding people nothing will happen.
Sending the letter you received (the 2 year claim one) to the CAA as a complaint against clear malpractice might be better.
Copy your MP in on it too.
Some wording along the lines of quite how a £150 per hour solicitor can be so wrong with such easily findable CORRECT information available etc etc might be good. Perhaps even a copy to the Law Society as well.

The airlines, well, some of them, are being shown in their true light now. :undecided

Mark2spark wrote: »

...and thank you for my 300th 'thank you'! :T


I don't really get how some people, such as yourself, have so many thousands of thank you's, pro rata to posts made.
Do you print the saturday lottery numbers on friday night or something? :rotfl:

Well, it could be I am a very popular person
OR, it could be I post the answers to a monthly online comp - it gets about 500 thanks each month :T

Just to be clear.

EU 261 is a statutory, fixed monetary amount, compensation figure.

Therefore, not a 'claim', as such, under the Montreal Convention, where it's possible to claim for something like a damaged suitcase and contents.

A_Flock_Of_Sheep wrote: »

The other thing I think is deplorable is how Thomson provide a phone enquiry number at the bottom of the letter and it's a profit making 0844 state of affairs.

I would NEVER book a holiday with them again. In fact if they go bust (after paying out everyone's compensation) I would cheer.

It's not just Thomson though. The entire travel industry seems to think it's a lore unto itself when it comes to facing up to consumer responsibility if complaints are made.

What sort of person wishes thousands of people out of work! :eek: