EDF - anyone got any positive comments to make?

katies_mum wrote: »

Just looked at quote again, I`ll only save £15 by paying by DD (thought it would be more - when they say 6% discount it does sound like a lot but infact only £1.50 a month), like joerugby I do like to have control over payments so this is definitely another option. They reckon I can still save £245 by changing over.

Please does anyone know if you can make one off payments into your account before the bill becomes due.

The numbers in the quote can be misleading. 6% is likely to be worth quite a bit more than £15. What is your total "Estimated annual price" from EDF?

Joined them about a year ago, terrible problems with DD, not deducting money when they should, eventually the payments were sorted out.

The final straw was when they deducted over £400 from my current account and when I rang in the Customer Service Rep said I would need to approach my bank to reclaim the money through the DD Guarantee Scheme.

It annoyed me that the assumption was I could afford to wait to claim MY money back, also I'm the one left running around sorting out their poor admin\computer glitch - instead of them initiating a DD refund directly (not sure if they are able to do this-but if not they should have something in place to speed things up & taking the onus from me having to chase their mistakes up ).

Decided to cancel the DD and pay the bill directly & quarterly now, losing my supposed discount. Do not appreciate any company dipping into my Bank Account ad hoc.
Will be looking into moving towards the end of the contract.

Customer Service Rep had excellent customer service skills

katies_mum wrote: »

Please does anyone know if you can make one off payments into your account before the bill becomes due.

The bank and sort code details to do this can be found in MyAccount as well as a debit card payment screen. I would recommend setting up an online banking payment arrangement to avoid making data entry mistakes. The payment is reflected in your account balance AFAIR next working day.

HTH

katies_mum wrote: »

Hi
It says estimated annual bill £1426 estimated monthly payment £120

Based on the info you have provided your estimated annual saving is £260 thats about 15% off your estimated annual bill on your current tarriff. The saving above is made up of £15 direct debit saving and £245 product saving.

Based on this I think you will find that if you pay by quarterly bill the charge would be approx £1,517 compared with £1,440 by monthly DD, a difference of £77 per year or £6 per month

If you call them they will be able to check this for you

katies_mum wrote: »

thanks, I must have mis-understood.

Not your fault, it's not at all clear