We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Hard Sell When Activating Cards

24

Comments

  • jimbo26
    jimbo26 Posts: 954 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Marricked wrote: »
    i'm all for consumer revenge, but directing insults at the "stupid" customer service advisors who are trying there best to get sales in order to stop the entire call centre closing and moving to India is a bit to far!

    You don't need a call centre to activate cards. It could be done online or using an automated phone system (Capital One used to do this until they realised they could use the opportunity to fleece customers)
  • Paul_Herring
    Paul_Herring Posts: 7,484 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Sorry Marricked, but I don't mind the initial questions, it's when they harp on and on and on when I've made it perfectly clear that they're not going to get a sale out that annoys me.

    You have some objection to the word 'stupid' - Which is more intelligent:

    1) Finishing up a call on a customer that clearly won't be buying anything to move onto the next customer, or

    2) Badgering a customer that clearly won't be buying anything?

    And I don't buy the "they'll move the centres to India" line.
    Conjugating the verb 'to be":
    -o I am humble -o You are attention seeking -o She is Nadine Dorries
  • Marricked
    Marricked Posts: 69 Forumite
    Our call centre at Teesside is actually on the brink of been closed, a call centre in Manchester and Northampton have all been recently closed, so it is happening!

    "You don't need a call centre to activate cards. It could be done online or using an automated phone system (Capital One used to do this until they realised they could use the opportunity to fleece customers)"

    That overrides the entire point im trying to get across, do that and they are even less jobs going for people!
    Student.
  • lisyloo
    lisyloo Posts: 30,094 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I'm all for consumer revenge, but directing insults at the "stupid" customer service advisors who are trying there best to get sales in order to stop the entire call centre closing and moving to India is a bit to far!

    I don't believe lying is justified to keep your jobs.
    Why don't you get a proper job where you don't have to lie to people?
    I'd rather scrub floors than try to rip people off.
  • Marricked
    Marricked Posts: 69 Forumite
    Well you scrub floors then!
    Student.
  • ILW
    ILW Posts: 18,333 Forumite
    lisyloo wrote: »
    I'd rather scrub floors than try to rip people off.

    Honestly, even if you had a family to support?
  • INT1
    INT1 Posts: 1,257 Forumite
    Part of the Furniture Combo Breaker
    It's not about fleecing customers :rolleyes:
    The product is a good product allbeit just a bit expensive. It would really help the people who have absoultely no clue about identity fraud etc and they are out there!

    However if the representative repeatedly tries to sell the product maybe more than 2 or 3 times then there would be cause for an argument.

    Most people have a bad judgement about the big companies but the people working for them are there to do a job, just some don't do it in the right manner but that happens in anj job there is.
  • LeeSouthEast
    LeeSouthEast Posts: 3,822 Forumite
    Part of the Furniture Combo Breaker Debt-free and Proud!
    Corporate revenge is all well and good, but let's not needlessly take it out on the ones who are the puppets. Everyone needs to eat, and the longer they keep it up on the 0800 activation numbers, the more revenge you get ;)
    Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
    Do something amazing. GIVE BLOOD.
  • Paul_Herring
    Paul_Herring Posts: 7,484 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    It's not about fleecing customers
    Of course it is. It's about getting as much money from the customers as is feasible without breaking any rules/laws.
    The product is a good product allbeit just a bit expensive
    Well quite. Thought I wouldn't use the words "just a bit" - it is expensive - hence the fleece.

    It's not that far back that PPI was being pushed in exactly the same way.
    Conjugating the verb 'to be":
    -o I am humble -o You are attention seeking -o She is Nadine Dorries
  • Abrupt_2
    Abrupt_2 Posts: 8 Forumite
    edited 15 January 2010 at 5:59PM
    they deserve
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.7K Banking & Borrowing
  • 253.4K Reduce Debt & Boost Income
  • 454K Spending & Discounts
  • 244.7K Work, Benefits & Business
  • 600.1K Mortgages, Homes & Bills
  • 177.3K Life & Family
  • 258.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture