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  • FIRST POST
    • M Gun
    • By M Gun 14th Jan 20, 12:03 PM
    • 4Posts
    • 0Thanks
    M Gun
    Poor Smarty network not always piggybacking off Three network
    • #1
    • 14th Jan 20, 12:03 PM
    Poor Smarty network not always piggybacking off Three network 14th Jan 20 at 12:03 PM
    I like Smarty very much but often no signal when my friends (standing next to me) on three have great signal. Not great response from smarty cust services.
    Interesting last email i cut n paste here.
    The coverage you receive with us may differ from what you rece
    Iive with 3 as we don't use all of the same towers as them.
    I live in suffolk where all networks struggle a bit, but why not use the three network which works.
    Suggestions/help please
Page 1
    • sdduk
    • By sdduk 14th Jan 20, 12:16 PM
    • 1,110 Posts
    • 312 Thanks
    sdduk
    • #2
    • 14th Jan 20, 12:16 PM
    • #2
    • 14th Jan 20, 12:16 PM
    I like Smarty very much but often no signal when my friends (standing next to me) on three have great signal. Not great response from smarty cust services.
    Interesting last email i cut n paste here.
    The coverage you receive with us may differ from what you rece
    Iive with 3 as we don't use all of the same towers as them.
    I live in suffolk where all networks struggle a bit, but why not use the three network which works.
    Suggestions/help please
    Originally posted by M Gun
    AFAIK Smarty is Three its owned by them if anything since i moved from three to smarty my signal is better and i have been with three for quite a few years up until November.
    Have you tried your sim in a different phone?
    I find a lot of iphones play up on Three my son's and wife both play up on Three for some reason.
    I have an old Samsung galaxy S6 edge and have no problems with it.
    Nobody is Perfect. I am Nobody, therefore I am Perfect
    • M Gun
    • By M Gun 14th Jan 20, 12:21 PM
    • 4 Posts
    • 0 Thanks
    M Gun
    • #3
    • 14th Jan 20, 12:21 PM
    • #3
    • 14th Jan 20, 12:21 PM
    Smarty works great at home and in many places on my phone. When it doesnt work for me in different areas it does for everyone else on the normal 3 network.
    Smarty have told me they are using different masts from 3. Why?
    • M Gun
    • By M Gun 14th Jan 20, 12:22 PM
    • 4 Posts
    • 0 Thanks
    M Gun
    • #4
    • 14th Jan 20, 12:22 PM
    • #4
    • 14th Jan 20, 12:22 PM
    By the way im on moto g8 phone.
    • sdduk
    • By sdduk 14th Jan 20, 4:05 PM
    • 1,110 Posts
    • 312 Thanks
    sdduk
    • #5
    • 14th Jan 20, 4:05 PM
    • #5
    • 14th Jan 20, 4:05 PM
    Smarty works great at home and in many places on my phone. When it doesnt work for me in different areas it does for everyone else on the normal 3 network.
    Smarty have told me they are using different masts from 3. Why?
    Originally posted by M Gun
    Afaik Three have been using other masts for quite awhile if i remember they use some of EE's
    A lot of Networks use other networks Masts i think O2 and Vodafone share.
    So could be true what you was told.
    Nobody is Perfect. I am Nobody, therefore I am Perfect
    • virgo17
    • By virgo17 14th Jan 20, 9:30 PM
    • 779 Posts
    • 296 Thanks
    virgo17
    • #6
    • 14th Jan 20, 9:30 PM
    • #6
    • 14th Jan 20, 9:30 PM
    Is it possible that Three do not allow access to Band 20 (800MHz) to Smarty customers or alternatively they do but the OP's phone does not have it?

    Edit: I see that the G8 Plus has band 20 but the G8 may not.
    Last edited by virgo17; 14-01-2020 at 9:38 PM.
    • dialdfordave
    • By dialdfordave 14th Jan 20, 11:36 PM
    • 66 Posts
    • 16 Thanks
    dialdfordave
    • #7
    • 14th Jan 20, 11:36 PM
    • #7
    • 14th Jan 20, 11:36 PM
    As suggested above, there is no Band 20/800MHz access on Smarty, so it's possible to have gaps in coverage which wouldn't be seen with a native 3 sim.
    • nick74
    • By nick74 15th Jan 20, 11:42 AM
    • 402 Posts
    • 329 Thanks
    nick74
    • #8
    • 15th Jan 20, 11:42 AM
    • #8
    • 15th Jan 20, 11:42 AM
    Afaik Three have been using other masts for quite awhile if i remember they use some of EE's
    A lot of Networks use other networks Masts i think O2 and Vodafone share.
    So could be true what you was told.
    Originally posted by sdduk
    O2 and Vodafone share mast sites but not signal. In other words you might find Vodafone and O2 equipment next to each other on the same tower, or on the same piece of land, but their respective customers cannot actually connect to the other network's signal.
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