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  • FIRST POST
    • ThreadBear52
    • By ThreadBear52 13th Jan 20, 10:37 PM
    • 3Posts
    • 0Thanks
    ThreadBear52
    ID Mobile DATA Breach
    • #1
    • 13th Jan 20, 10:37 PM
    ID Mobile DATA Breach 13th Jan 20 at 10:37 PM
    Have a contract with ID Mobile. My data has been accessed and my phone number which I have had for years has been ported to a random person at a random company and I have been disconnected. I have just found there has been an attempted fraud on the bank that I set up the direct debit with originally so presumably they have all my information that I put on the application. Customer service in this matter appalling! They wont tell me the company my phone number has been ported to, and although said would get back to me haven't yet. Just sent final bill !!!
Page 1
    • liggerz87
    • By liggerz87 13th Jan 20, 10:56 PM
    • 12 Posts
    • 4 Thanks
    liggerz87
    • #2
    • 13th Jan 20, 10:56 PM
    • #2
    • 13th Jan 20, 10:56 PM
    Report to action fraud and the police and also get in touch with you credit reference agency and say put a fraud warning on your cra that's all I cant think of hopefully someone co.es along with better advice
    • Colin_Maybe
    • By Colin_Maybe 14th Jan 20, 9:46 AM
    • 5,075 Posts
    • 2,995 Thanks
    Colin_Maybe
    • #3
    • 14th Jan 20, 9:46 AM
    • #3
    • 14th Jan 20, 9:46 AM
    Have a contract with ID Mobile. My data has been accessed and my phone number which I have had for years has been ported to a random person at a random company and I have been disconnected. I have just found there has been an attempted fraud on the bank that I set up the direct debit with originally so presumably they have all my information that I put on the application. Customer service in this matter appalling! They wont tell me the company my phone number has been ported to, and although said would get back to me haven't yet. Just sent final bill !!!
    Originally posted by ThreadBear52
    How do you know ID Mobile have had a data breach? I can see nothing in the news recently?
    • mrochester
    • By mrochester 14th Jan 20, 11:11 AM
    • 1,381 Posts
    • 261 Thanks
    mrochester
    • #4
    • 14th Jan 20, 11:11 AM
    • #4
    • 14th Jan 20, 11:11 AM
    This sounds like sim jacking whereby fraudsters are able to get your mobile number moved to another SIM card (whether that be network to same network or network to different network via PAC). Once they have your mobile number they can start getting security codes texted to your number to access other accounts (bank account, authorising new payees etc).

    You should contact any organisation that has your mobile number for security texts immediately and contact ID to find out when/how the PAC/sim swap was requested and authorised.
    • ThreadBear52
    • By ThreadBear52 14th Jan 20, 8:42 PM
    • 3 Posts
    • 0 Thanks
    ThreadBear52
    • #5
    • 14th Jan 20, 8:42 PM
    • #5
    • 14th Jan 20, 8:42 PM
    I have changed all passwords everywhere and deleted my phone no from all bank records- ID customer service is appalling!! Technical department are supposed to be looking into it! I have spent hours on this so far trying to get it sorted
    • ThreadBear52
    • By ThreadBear52 14th Jan 20, 8:46 PM
    • 3 Posts
    • 0 Thanks
    ThreadBear52
    • #6
    • 14th Jan 20, 8:46 PM
    • #6
    • 14th Jan 20, 8:46 PM
    the security of my data held with id has certainly been breached
    • mrochester
    • By mrochester 14th Jan 20, 8:50 PM
    • 1,381 Posts
    • 261 Thanks
    mrochester
    • #7
    • 14th Jan 20, 8:50 PM
    • #7
    • 14th Jan 20, 8:50 PM
    the security of my data held with id has certainly been breached
    Originally posted by ThreadBear52
    Thatís not necessarily the case. It could be that your data has been breached elsewhere but then allows someone to pass security with ID to make changes to your account.
    • Colin_Maybe
    • By Colin_Maybe 15th Jan 20, 9:22 AM
    • 5,075 Posts
    • 2,995 Thanks
    Colin_Maybe
    • #8
    • 15th Jan 20, 9:22 AM
    • #8
    • 15th Jan 20, 9:22 AM
    the security of my data held with id has certainly been breached
    Originally posted by ThreadBear52
    Again, how do you know that? They won't tell you who has your number now as that would be a breach of GDPR.

    As regards CS with iD Mobile, well that's why they're cheap I'm afraid.

    Edit: Why don't you just call the number, no company is going to confirm who they are. Not that that will help you much.
    Last edited by Colin_Maybe; 15-01-2020 at 9:26 AM.
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