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ID Mobile DATA Breach

edited 30 November -1 at 12:00AM in Mobiles
7 replies 612 views
ThreadBear52ThreadBear52 Forumite
3 posts
edited 30 November -1 at 12:00AM in Mobiles
Have a contract with ID Mobile. My data has been accessed and my phone number which I have had for years has been ported to a random person at a random company and I have been disconnected. I have just found there has been an attempted fraud on the bank that I set up the direct debit with originally so presumably they have all my information that I put on the application. Customer service in this matter appalling! They wont tell me the company my phone number has been ported to, and although said would get back to me haven't yet. Just sent final bill !!!

Replies

  • liggerz87liggerz87 Forumite
    220 posts
    100 Posts First Anniversary Name Dropper
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    Report to action fraud and the police and also get in touch with you credit reference agency and say put a fraud warning on your cra that's all I cant think of hopefully someone co.es along with better advice
  • [Deleted User][Deleted User] Forumite
    0 posts
    MoneySaving Newbie
    Have a contract with ID Mobile. My data has been accessed and my phone number which I have had for years has been ported to a random person at a random company and I have been disconnected. I have just found there has been an attempted fraud on the bank that I set up the direct debit with originally so presumably they have all my information that I put on the application. Customer service in this matter appalling! They wont tell me the company my phone number has been ported to, and although said would get back to me haven't yet. Just sent final bill !!!

    How do you know ID Mobile have had a data breach? I can see nothing in the news recently?
  • mrochestermrochester Forumite
    1.4K posts
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
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    This sounds like sim jacking whereby fraudsters are able to get your mobile number moved to another SIM card (whether that be network to same network or network to different network via PAC). Once they have your mobile number they can start getting security codes texted to your number to access other accounts (bank account, authorising new payees etc).

    You should contact any organisation that has your mobile number for security texts immediately and contact ID to find out when/how the PAC/sim swap was requested and authorised.
  • I have changed all passwords everywhere and deleted my phone no from all bank records- ID customer service is appalling!! Technical department are supposed to be looking into it! I have spent hours on this so far trying to get it sorted
  • the security of my data held with id has certainly been breached
  • mrochestermrochester Forumite
    1.4K posts
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    ✭✭✭
    the security of my data held with id has certainly been breached

    That’s not necessarily the case. It could be that your data has been breached elsewhere but then allows someone to pass security with ID to make changes to your account.
  • edited 15 January 2020 at 9:26AM
    [Deleted User][Deleted User] Forumite
    0 posts
    MoneySaving Newbie
    edited 15 January 2020 at 9:26AM
    the security of my data held with id has certainly been breached

    Again, how do you know that? They won't tell you who has your number now as that would be a breach of GDPR.

    As regards CS with iD Mobile, well that's why they're cheap I'm afraid.

    Edit: Why don't you just call the number, no company is going to confirm who they are. Not that that will help you much.
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