ID Mobile DATA Breach

ThreadBear52

Have a contract with ID Mobile. My data has been accessed and my phone number which I have had for years has been ported to a random person at a random company and I have been disconnected. I have just found there has been an attempted fraud on the bank that I set up the direct debit with originally so presumably they have all my information that I put on the application. Customer service in this matter appalling! They wont tell me the company my phone number has been ported to, and although said would get back to me haven't yet. Just sent final bill !!!

liggerz87

Report to action fraud and the police and also get in touch with you credit reference agency and say put a fraud warning on your cra that's all I cant think of hopefully someone co.es along with better advice

[Deleted User]

ThreadBear52 wrote: »

Have a contract with ID Mobile. My data has been accessed and my phone number which I have had for years has been ported to a random person at a random company and I have been disconnected. I have just found there has been an attempted fraud on the bank that I set up the direct debit with originally so presumably they have all my information that I put on the application. Customer service in this matter appalling! They wont tell me the company my phone number has been ported to, and although said would get back to me haven't yet. Just sent final bill !!!

How do you know ID Mobile have had a data breach? I can see nothing in the news recently?

mrochester

This sounds like sim jacking whereby fraudsters are able to get your mobile number moved to another SIM card (whether that be network to same network or network to different network via PAC). Once they have your mobile number they can start getting security codes texted to your number to access other accounts (bank account, authorising new payees etc).

You should contact any organisation that has your mobile number for security texts immediately and contact ID to find out when/how the PAC/sim swap was requested and authorised.

ThreadBear52

I have changed all passwords everywhere and deleted my phone no from all bank records- ID customer service is appalling!! Technical department are supposed to be looking into it! I have spent hours on this so far trying to get it sorted

ThreadBear52

the security of my data held with id has certainly been breached

mrochester

ThreadBear52 wrote: »

the security of my data held with id has certainly been breached

That’s not necessarily the case. It could be that your data has been breached elsewhere but then allows someone to pass security with ID to make changes to your account.

[Deleted User]

ThreadBear52 wrote: »

the security of my data held with id has certainly been breached

Again, how do you know that? They won't tell you who has your number now as that would be a breach of GDPR.

As regards CS with iD Mobile, well that's why they're cheap I'm afraid.

Edit: Why don't you just call the number, no company is going to confirm who they are. Not that that will help you much.