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  • FIRST POST
    • lin49
    • By lin49 13th Jan 20, 9:45 PM
    • 25Posts
    • 0Thanks
    lin49
    Sky broadband and phone
    • #1
    • 13th Jan 20, 9:45 PM
    Sky broadband and phone 13th Jan 20 at 9:45 PM
    Does anyone have any issues with Sky broadband and phone. Really having trouble deciding which provider to go with
Page 1
    • Colin_Maybe
    • By Colin_Maybe 14th Jan 20, 9:01 AM
    • 5,110 Posts
    • 3,008 Thanks
    Colin_Maybe
    • #2
    • 14th Jan 20, 9:01 AM
    • #2
    • 14th Jan 20, 9:01 AM
    Does anyone have any issues with Sky broadband and phone. Really having trouble deciding which provider to go with
    Originally posted by lin49
    Why have you started 4 different threads and posted in existing threads as well asking basically the same question?
    • lin49
    • By lin49 14th Jan 20, 10:25 AM
    • 25 Posts
    • 0 Thanks
    lin49
    • #3
    • 14th Jan 20, 10:25 AM
    • #3
    • 14th Jan 20, 10:25 AM
    Not getting any answers sorry if I’ve offended you. Can you offer me any advice?
    • Colin_Maybe
    • By Colin_Maybe 14th Jan 20, 10:46 AM
    • 5,110 Posts
    • 3,008 Thanks
    Colin_Maybe
    • #4
    • 14th Jan 20, 10:46 AM
    • #4
    • 14th Jan 20, 10:46 AM
    Not getting any answers sorry if Iíve offended you. Can you offer me any advice?
    Originally posted by lin49
    Yes, stop posting the same question in multiple places.
    • lin49
    • By lin49 14th Jan 20, 11:00 AM
    • 25 Posts
    • 0 Thanks
    lin49
    • #5
    • 14th Jan 20, 11:00 AM
    • #5
    • 14th Jan 20, 11:00 AM
    Yes, stop posting the same question in multiple places.
    Originally posted by Colin_Maybe
    That is not the advice I wanted do you have any advice on broadband providers? I have to make a decision in the next few days
    • andye14
    • By andye14 14th Jan 20, 11:09 AM
    • 4 Posts
    • 1 Thanks
    andye14
    • #6
    • 14th Jan 20, 11:09 AM
    • #6
    • 14th Jan 20, 11:09 AM
    I have always thought the Sky broadband and service has been pretty good however they are relatively poor at tracking service outages (its easier to find if there is a service problem by searching online than using their service status tracker) and if you are going to use the Sky router rather than your own kit for wifi, it is highly restricted to numbers of devices. I basically had to buy a google wifi router and extender to take most of the traffic as Sky seems to max out at 30 attached devices, which is pretty poor for a modern smart home.
    • Chino
    • By Chino 14th Jan 20, 11:14 AM
    • 1,229 Posts
    • 833 Thanks
    Chino
    • #7
    • 14th Jan 20, 11:14 AM
    • #7
    • 14th Jan 20, 11:14 AM
    Have you read this summary of the budget ISPs?
    https://www.ispreview.co.uk/index.php/2020/01/the-uk-best-home-broadband-isp-picks-for-2020-by-ispreview.html
    • lin49
    • By lin49 14th Jan 20, 11:19 AM
    • 25 Posts
    • 0 Thanks
    lin49
    • #8
    • 14th Jan 20, 11:19 AM
    • #8
    • 14th Jan 20, 11:19 AM
    Thank you you have been very helpful
    • JJ Egan
    • By JJ Egan 14th Jan 20, 11:24 AM
    • 13,674 Posts
    • 6,307 Thanks
    JJ Egan
    • #9
    • 14th Jan 20, 11:24 AM
    • #9
    • 14th Jan 20, 11:24 AM
    Generally SKY is one of the better providers .
    You could well have a problem some place .
    • newatc
    • By newatc 14th Jan 20, 11:46 AM
    • 529 Posts
    • 659 Thanks
    newatc
    Since I moved over to Sky fibre, the service levels have been excellent. I wouldn't consider leaving at the current time.
    • Blackjack Davy
    • By Blackjack Davy 14th Jan 20, 5:51 PM
    • 520 Posts
    • 272 Thanks
    Blackjack Davy
    The Sky service is very good just came off them after more years than I care to count never had any issues with them wasn't even a fibre product either. I only left because I got a better deal elsewhere.

    Fibre is all much of a muchness unless you're on Virgin as its all the same provider (BT wholesale)

    If you have problems with Sky though their tech support is very minimal to reading-from-a-script as are most third party providers.
    Blessed are the geeks, for they shall inherit the Internet.
    • lin49
    • By lin49 14th Jan 20, 7:25 PM
    • 25 Posts
    • 0 Thanks
    lin49
    The Sky service is very good just came off them after more years than I care to count never had any issues with them wasn't even a fibre product either. I only left because I got a better deal elsewhere.

    Fibre is all much of a muchness unless you're on Virgin as its all the same provider (BT wholesale)

    If you have problems with Sky though their tech support is very minimal to reading-from-a-script as are most third party providers.
    Originally posted by Blackjack Davy
    Can I ask who you changed to?
    • tempus_fugit
    • By tempus_fugit 14th Jan 20, 8:47 PM
    • 829 Posts
    • 783 Thanks
    tempus_fugit
    I’ve had no problems with Sky and have been with them (for BB/phone) for about 10+ years. That might be partly due to having a TV package with them as well, although this will be coming to an end soon so I’m not sure what will happen after that. But the service has been fine, just the odd outage at about 1am, which is apparently normal as they check the lines etc at that sort of time. Never really had any reason to call them so I’ve no idea about their customer service, but I’m pretty sure there are many worse than Sky.
    Retired at age 56 after having "light bulb moment" due to reading MSE and its forums. Have been converted to the "budget to zero" concept and use YNAB for all monthly budgeting and long term goals.

    Pedant point: There is no such word or construction as "I's", the word to use is "my".
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