Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • Flyingkidney
    • By Flyingkidney 9th Nov 18, 7:51 PM
    • 3Posts
    • 0Thanks
    Flyingkidney
    NowTV - "SuperFibre"
    • #1
    • 9th Nov 18, 7:51 PM
    NowTV - "SuperFibre" 9th Nov 18 at 7:51 PM
    We've recently switched over to now TV, as Virgin upped the prices and we were paying far to much for effectively 2 mid range users in a household (TV/Phone/browsing/downloads/some streaming).

    We're certainly not getting fibre speeds and as far as I know Now provides a very basic router, ADSL.


    We're happy with the service, but is this a deceptive advertising/description?

    Its not full fibre so how can they market it and even use the word fibre.
Page 1
    • AndyPK
    • By AndyPK 9th Nov 18, 7:55 PM
    • 3,384 Posts
    • 986 Thanks
    AndyPK
    • #2
    • 9th Nov 18, 7:55 PM
    • #2
    • 9th Nov 18, 7:55 PM
    I did a similar swap to basic fibre.

    I’m getting 39.9 / 40 Mbps at the router and happy.

    The router is the same as sky; Wi-Fi isn’t great.

    When speed tested on phone is can appear low
    • iniltous
    • By iniltous 9th Nov 18, 8:39 PM
    • 1,732 Posts
    • 706 Thanks
    iniltous
    • #3
    • 9th Nov 18, 8:39 PM
    • #3
    • 9th Nov 18, 8:39 PM
    We've recently switched over to now TV, as Virgin upped the prices and we were paying far to much for effectively 2 mid range users in a household (TV/Phone/browsing/downloads/some streaming).

    We're certainly not getting fibre speeds and as far as I know Now provides a very basic router, ADSL.


    We're happy with the service, but is this a deceptive advertising/description?

    Its not full fibre so how can they market it and even use the word fibre.
    Originally posted by Flyingkidney
    Did you have a problem with Virgin calling their broadband 'fibre', it's not full fibre either , it too is a hybrid system, smilar in a way to the OR FTTC system Now TV use, in both systems only the feed to the cabinet is fibre, the feed to your home isn't fibre, that's the same with VM or OR.

    It's not clear why you have posted, if VM were too expensive , and NowTV are providing an acceptable service that is cheaper , what's not to like ?, if it's just NTV calling the service 'fibre' , it's worth remembering it was VM that started using the term 'fibre' on a hybrid system, and if the powers that be didn't mind them doing that, it's hardly surprising that others using a similar hybrid will also use similar advertising
    Last edited by iniltous; 09-11-2018 at 8:41 PM.
    • pmduk
    • By pmduk 10th Nov 18, 11:15 AM
    • 9,371 Posts
    • 7,041 Thanks
    pmduk
    • #4
    • 10th Nov 18, 11:15 AM
    • #4
    • 10th Nov 18, 11:15 AM
    More to the point OP, are you getting the promised speeds? Unless they've promised you full FTTP (which Now TV don't offer) I don't see you've grounds to complain.
    • JJ Egan
    • By JJ Egan 10th Nov 18, 11:45 AM
    • 11,223 Posts
    • 4,900 Thanks
    JJ Egan
    • #5
    • 10th Nov 18, 11:45 AM
    • #5
    • 10th Nov 18, 11:45 AM
    The word fibre was used before FTTP became available .
    Simply meant fibre to the cabinet at that time .
    • Owain Moneysaver
    • By Owain Moneysaver 10th Nov 18, 12:07 PM
    • 8,833 Posts
    • 10,163 Thanks
    Owain Moneysaver
    • #6
    • 10th Nov 18, 12:07 PM
    • #6
    • 10th Nov 18, 12:07 PM
    We're certainly not getting fibre speeds and as far as I know Now provides a very basic router, ADSL.
    Originally posted by Flyingkidney
    "Fab Fibre" or "Super Fibre"?

    To keep it simple, "ADSL" gives you broadband speeds of up to 17mbps. Fibre optic broadband lets you go up to 38mbps and superfast fibre is anything faster than that.

    If you're looking round our site and want to know which one is which - our DSL product is called Brilliant Broadband, our fibre optic is called Fab Fibre and Superfast fibre is Super Fibre.
    Newer modem/hubs work with both ADSL and VDSL (FTTC)
    A kind word lasts a minute, a skelped erse is sair for a day.
    • Robisere
    • By Robisere 10th Nov 18, 12:54 PM
    • 2,435 Posts
    • 3,284 Thanks
    Robisere
    • #7
    • 10th Nov 18, 12:54 PM
    • #7
    • 10th Nov 18, 12:54 PM
    "Newer modem/hubs work with both ADSL and VDSL (FTTC)"


    Yes they do, but the user has to know that they have a VDSL router.



    I remember with horror the time when I had a separate router and BT Modem setup. 3 BT modems crashed and burned. Openreach engineers always carried some on the van. Fitted another 2, the last worked until I bought my own FTTC VDSL router, a TP-Link 9980, no longer available, this probably its closest descendant:-


    https://www.tp-link.com/en/products/details/cat-9_Archer-C7.html


    I still have my old 9980 and will swap back as soon as I take FTTC again, after the village nightmare that BT caused here. They installed and reconnected a new cabinet, without researching how much Fibre take up they would need in a large village which has 5 new developments built or in progress. The cabinet crashed and my half of the village was cut off, then BT returned us from FTTC to ADSL, with consequent loss of speeds. I now get 1.5 to 2 Mbps, after having a minimum of 11.5 with previous FTTC. You can imagine how we feel about BT here.


    On 15/11 I am due to take up FTTC again with Plusnet, whose Techs, to their credit,* fought against their owner BT to get this service back.


    * I have the records of this battle from the Plusnet Members Centre website and it is a long but interesting read. Much criticism, tech based by some very knowledgeable guys from Plusnet: many attempts by BT to waffle due to incompetence and haughty, incorrect efforts to cover it up. BT- BS as it was described here at a Parish Council meeting.
    I think this job really needs
    a much bigger hammer.
    • AndyPK
    • By AndyPK 10th Nov 18, 6:25 PM
    • 3,384 Posts
    • 986 Thanks
    AndyPK
    • #8
    • 10th Nov 18, 6:25 PM
    • #8
    • 10th Nov 18, 6:25 PM
    I think Sky and NowTV have only supplied routers compatable with both asdl and Vsdl for a number of years
    • takman
    • By takman 12th Nov 18, 1:04 PM
    • 3,777 Posts
    • 3,436 Thanks
    takman
    • #9
    • 12th Nov 18, 1:04 PM
    • #9
    • 12th Nov 18, 1:04 PM
    "Newer modem/hubs work with both ADSL and VDSL (FTTC)"


    Yes they do, but the user has to know that they have a VDSL router.



    I remember with horror the time when I had a separate router and BT Modem setup. 3 BT modems crashed and burned. Openreach engineers always carried some on the van. Fitted another 2, the last worked until I bought my own FTTC VDSL router, a TP-Link 9980, no longer available, this probably its closest descendant:-


    https://www.tp-link.com/en/products/details/cat-9_Archer-C7.html


    I still have my old 9980 and will swap back as soon as I take FTTC again, after the village nightmare that BT caused here. They installed and reconnected a new cabinet, without researching how much Fibre take up they would need in a large village which has 5 new developments built or in progress. The cabinet crashed and my half of the village was cut off, then BT returned us from FTTC to ADSL, with consequent loss of speeds. I now get 1.5 to 2 Mbps, after having a minimum of 11.5 with previous FTTC. You can imagine how we feel about BT here.


    On 15/11 I am due to take up FTTC again with Plusnet, whose Techs, to their credit,* fought against their owner BT to get this service back.


    * I have the records of this battle from the Plusnet Members Centre website and it is a long but interesting read. Much criticism, tech based by some very knowledgeable guys from Plusnet: many attempts by BT to waffle due to incompetence and haughty, incorrect efforts to cover it up. BT- BS as it was described here at a Parish Council meeting.
    Originally posted by Robisere
    BT don't deal with infrastructure and certainly don't install or connect cabinets. You all seem to be blaming BT for an issue that will be caused and dealt with exclusively by Openreach so maybe that's why you weren't getting anywhere when you were contacting the wrong company!.
    • AndyPK
    • By AndyPK 12th Nov 18, 7:04 PM
    • 3,384 Posts
    • 986 Thanks
    AndyPK
    You can't really contact OR direct. have to go thru your provider.

    * I have the records of this battle from the Plusnet Members Centre website
    • Flyingkidney
    • By Flyingkidney 13th Nov 18, 5:26 PM
    • 3 Posts
    • 0 Thanks
    Flyingkidney
    Thanks all, the OP, or as some might seem to think, 'something the cat dragged' in was really trying to

    A vent a point about Virgin (who are whacking us for about 200, to end contract, we didn't get in touch after moving to now TV etc etc etc.. I digress.
    B wonder if anyone else finds it irksome that the word 'Fibre' can actually be used for something thats only, as folks have kindly reminded us of the difference between full and fibre/copper.

    Thanks again for your replies...

    J
    • pmduk
    • By pmduk 13th Nov 18, 6:00 PM
    • 9,371 Posts
    • 7,041 Thanks
    pmduk
    Well, as long as fibre is used for part of the delivery they're not exactly lying.
    • Owain Moneysaver
    • By Owain Moneysaver 13th Nov 18, 8:07 PM
    • 8,833 Posts
    • 10,163 Thanks
    Owain Moneysaver
    Well, as long as fibre is used for part of the delivery they're not exactly lying.
    Originally posted by pmduk
    It's fibre between the exchange and the rest of the internet

    which it probably wasn't when I dialled up to CIX in London (long distance! at pence per minute!!) at 1200/75
    A kind word lasts a minute, a skelped erse is sair for a day.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

139Posts Today

1,217Users online

Martin's Twitter