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  • FIRST POST
    • darkovo
    • By darkovo 13th Oct 18, 2:50 PM
    • 144Posts
    • 33Thanks
    darkovo
    Force Internet Service Providers to allow capped allowance usage
    • #1
    • 13th Oct 18, 2:50 PM
    Force Internet Service Providers to allow capped allowance usage 13th Oct 18 at 2:50 PM
    Following on from the new rules to allow mobile customers to limit their bills:
    https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/new-rules-to-allow-mobile-customers-to-limit-their-bills

    Surely its time to force all internet service providers to also do the same?

    I'm one of the unlucky people to be on fixed allowance for monthly usage, this limits what the family can use/watch/download, but I manage it each month. The problem is each month is getting more difficult due to shifting to online TV and video streaming, game downloads and updates are getting bigger etc.

    If we went over the usage allowance it costs £1+VAT per 1GB, there is no cap on this, the bill could easily be in the £100's.

    I'd rather set a limit and block usage altogether rather than pay any more that month, I'm not the only one either, I'm seeing many other people complain they've been hit with a massive bill due to the kids downloading something that month.

    If I want an unlimited usage package it'd cost me an extra £23 a month (up from £41 to £65)

    I'm unable to change broadband provider due to my location, there are no other providers apart from mobile broadband in my area which would be even worse cost effective wise.

    There are periodic emails from the provider saying how much percentage is left of the allowance - 50%/75%/90%/100%, but it can take 3-4 hours to update and be alerted (could easily download 20-30GB in this time). There's also the web portal account to see usage with a manual check. There's just no option to cap the usage on the account, why would the ISP not allow this apart from an easy money making scheme?!
Page 1
    • pmduk
    • By pmduk 13th Oct 18, 3:14 PM
    • 9,162 Posts
    • 6,862 Thanks
    pmduk
    • #2
    • 13th Oct 18, 3:14 PM
    • #2
    • 13th Oct 18, 3:14 PM
    You do realise that in your case the likely result is that your current tariff would disappear to be replaced by the one costing £65.

    Mobile users limiting their bill are doing it by also limiting their usage.
    Last edited by pmduk; 13-10-2018 at 3:16 PM.
    • custardy
    • By custardy 13th Oct 18, 3:25 PM
    • 34,086 Posts
    • 28,973 Thanks
    custardy
    • #3
    • 13th Oct 18, 3:25 PM
    • #3
    • 13th Oct 18, 3:25 PM
    Following on from the new rules to allow mobile customers to limit their bills:
    https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/new-rules-to-allow-mobile-customers-to-limit-their-bills

    Surely its time to force all internet service providers to also do the same?

    I'm one of the unlucky people to be on fixed allowance for monthly usage, this limits what the family can use/watch/download, but I manage it each month. The problem is each month is getting more difficult due to shifting to online TV and video streaming, game downloads and updates are getting bigger etc.

    If we went over the usage allowance it costs £1+VAT per 1GB, there is no cap on this, the bill could easily be in the £100's.

    I'd rather set a limit and block usage altogether rather than pay any more that month, I'm not the only one either, I'm seeing many other people complain they've been hit with a massive bill due to the kids downloading something that month.

    If I want an unlimited usage package it'd cost me an extra £23 a month (up from £41 to £65)

    I'm unable to change broadband provider due to my location, there are no other providers apart from mobile broadband in my area which would be even worse cost effective wise.

    There are periodic emails from the provider saying how much percentage is left of the allowance - 50%/75%/90%/100%, but it can take 3-4 hours to update and be alerted (could easily download 20-30GB in this time). There's also the web portal account to see usage with a manual check. There's just no option to cap the usage on the account, why would the ISP not allow this apart from an easy money making scheme?!
    Originally posted by darkovo
    So where are you that you only have one provider?
    • gsmlnx
    • By gsmlnx 13th Oct 18, 5:31 PM
    • 1,035 Posts
    • 796 Thanks
    gsmlnx
    • #4
    • 13th Oct 18, 5:31 PM
    • #4
    • 13th Oct 18, 5:31 PM
    @custardy
    My guess would be Hull where Kingston Communication have an effective monopoly. (No other provider will pay to use their infrastructure)
    • darkovo
    • By darkovo 13th Oct 18, 5:34 PM
    • 144 Posts
    • 33 Thanks
    darkovo
    • #5
    • 13th Oct 18, 5:34 PM
    • #5
    • 13th Oct 18, 5:34 PM
    ^ Yep Hull area.
    I'm sure this problem appears in other areas though, as well as those that are stuck in an 18 month contract or whatever, so unable to move for a long time.
    • darkovo
    • By darkovo 13th Oct 18, 5:42 PM
    • 144 Posts
    • 33 Thanks
    darkovo
    • #6
    • 13th Oct 18, 5:42 PM
    • #6
    • 13th Oct 18, 5:42 PM
    You do realise that in your case the likely result is that your current tariff would disappear to be replaced by the one costing £65.

    Mobile users limiting their bill are doing it by also limiting their usage.
    Originally posted by pmduk

    Theyre on the edge of causing an uproar as it is, £40+ for pretty low use broadband allowance must be near the top of the country as it is?


    Very difficult managing a household's broadband internet usage, especially when kids are involved.
    This isn't somewhere to argue this point though, I quite easily manage my own usage.
    • custardy
    • By custardy 13th Oct 18, 5:56 PM
    • 34,086 Posts
    • 28,973 Thanks
    custardy
    • #7
    • 13th Oct 18, 5:56 PM
    • #7
    • 13th Oct 18, 5:56 PM
    @custardy
    My guess would be Hull where Kingston Communication have an effective monopoly. (No other provider will pay to use their infrastructure)
    Originally posted by gsmlnx
    Yeah I suspected as much.
    Problem is being such a relatively small area,its a problem I suspect not many have outside of that area?
    • custardy
    • By custardy 13th Oct 18, 5:58 PM
    • 34,086 Posts
    • 28,973 Thanks
    custardy
    • #8
    • 13th Oct 18, 5:58 PM
    • #8
    • 13th Oct 18, 5:58 PM
    Theyre on the edge of causing an uproar as it is, £40+ for pretty low use broadband allowance must be near the top of the country as it is?


    Very difficult managing a household's broadband internet usage, especially when kids are involved.
    This isn't somewhere to argue this point though, I quite easily manage my own usage.
    Originally posted by darkovo
    Do you class 200GB a month as low usage?

    https://www.kcomhome.com/products/broadband/
    • darkovo
    • By darkovo 13th Oct 18, 7:47 PM
    • 144 Posts
    • 33 Thanks
    darkovo
    • #9
    • 13th Oct 18, 7:47 PM
    • #9
    • 13th Oct 18, 7:47 PM
    Do you class 200GB a month as low usage?

    https://www.kcomhome.com/products/broadband/
    Originally posted by custardy

    Yes I do in this day and age and for a full family of users.

    It's pretty limiting.
    You do know the latest COD update is 50GB by itself, Red Dead 2 will be over 100GB in total also.
    There are console games btw.
    • Mister G
    • By Mister G 13th Oct 18, 7:51 PM
    • 740 Posts
    • 435 Thanks
    Mister G
    Perhaps it's just time for the kids to get a life!
    • darkovo
    • By darkovo 13th Oct 18, 7:53 PM
    • 144 Posts
    • 33 Thanks
    darkovo
    Perhaps it's just time for the kids to get a life!
    Originally posted by Mister G

    OK grandad
    • Mister G
    • By Mister G 13th Oct 18, 7:59 PM
    • 740 Posts
    • 435 Thanks
    Mister G
    Yes, indeed I am!

    But I do sympathise with your position.

    I'm afraid that you are a victim of history, where Kingston were allowed to set up on their own separate network from the Post Office.

    Others on these forums have had the same problem with KC and I'm not sure that there has really been a satisfactory solution.
    Last edited by Mister G; 13-10-2018 at 8:10 PM.
    • custardy
    • By custardy 13th Oct 18, 8:01 PM
    • 34,086 Posts
    • 28,973 Thanks
    custardy
    Yes I do in this day and age and for a full family of users.

    It's pretty limiting.
    You do know the latest COD update is 50GB by itself, Red Dead 2 will be over 100GB in total also.
    There are console games btw.
    Originally posted by darkovo
    Im fully aware of what games and consoles are . So you either measure those downloads per month and limit or cough up for unlimited.
    You make no argument for a hard cap on your downloads if you also want to drop 25% to 50% of your monthly allowance on one download.
    You could do the same by telling the kids they cant get the updates. Thats what your hard cap would do.
    Worse still it could cause you to have no internet and half a download.
    • darkovo
    • By darkovo 13th Oct 18, 8:31 PM
    • 144 Posts
    • 33 Thanks
    darkovo
    ^ & ^^ That's what I'm doing already, managing internet usage in the household, I'm being a right fascist about it tbh. I'd love to go unlimited for an extra £276 a year!

    I get it, not many people reading this so far have this kind of issue, lucky them. It also can't just be limited to the Hull area, can it?



    I just think people should have the option to set their own cap, not worrying if they'll end up with a massive bill one month due to going over their usage by many GB's.
    I don't think this is acceptable not having the option, the only thing stopping this forced cap are ISP's due to it being very lucrative not allowing it. As original post says, ofgen have forced Mobile operators to allow caps, not much difference for ISP's to have to do the same in my eyes, the lucky people don't have to force a cap, they can ignore this option and carry on with their life.



    The way technology is going and how accessing entertainment is and will be going, downloads are getting bigger and bigger, 4K video this, game update for 4K content that, etc. A few years it'll be 8K this and that, 200GB will last a week or so then!
    • custardy
    • By custardy 14th Oct 18, 5:29 AM
    • 34,086 Posts
    • 28,973 Thanks
    custardy
    ^ & ^^ That's what I'm doing already, managing internet usage in the household, I'm being a right fascist about it tbh. I'd love to go unlimited for an extra £276 a year!

    I get it, not many people reading this so far have this kind of issue, lucky them. It also can't just be limited to the Hull area, can it?



    I just think people should have the option to set their own cap, not worrying if they'll end up with a massive bill one month due to going over their usage by many GB's.
    I don't think this is acceptable not having the option, the only thing stopping this forced cap are ISP's due to it being very lucrative not allowing it. As original post says, ofgen have forced Mobile operators to allow caps, not much difference for ISP's to have to do the same in my eyes, the lucky people don't have to force a cap, they can ignore this option and carry on with their life.



    The way technology is going and how accessing entertainment is and will be going, downloads are getting bigger and bigger, 4K video this, game update for 4K content that, etc. A few years it'll be 8K this and that, 200GB will last a week or so then!
    Originally posted by darkovo
    It can be limited to you,as AFAIK the Kingston set up is the only one like it in the UK.
    Not sure its 'lucky' to be in the 2nd most expensive city in the UK
    Comparing to mobile operators isnt really applicable. The problem is you want to force Kingston to open their network to other companies at lower costs. Whats in it for them?
    You have speeds many would envy. Admittedly its expensive but its a cost of living where you are until a company can bring in hardware to open the market up.

    As a comparison. VM would want £50 a month for 350meg with no phone (admittedly with the possibility of haggling a better deal)
    Last edited by custardy; 14-10-2018 at 5:34 AM.
    • iniltous
    • By iniltous 14th Oct 18, 8:26 AM
    • 1,707 Posts
    • 681 Thanks
    iniltous
    The OP asks if this problem only applies where they live , and the answer is probably yes, everywhere else has Openreach , and they are required to wholesale their products , and allow other operators like Sky , Talk Talk etc, to offer service over their network, the prices OR can charge are heavily regulated by Ofcom.
    The chances are most consumers are on 'unlimited' packages, as the savings are modest , if compared to a package with a only a set amount of data included in the monthly fee, in fact AFAIK, lots of providers only offer unlimited data packages.
    • littleboo
    • By littleboo 14th Oct 18, 8:46 AM
    • 618 Posts
    • 294 Thanks
    littleboo
    It probably is an issue local to Hull customers, unlimited is pretty much the norm everywhere else but Kingston have a natural monopoly as mentioned before. There is little incentive for
    ISPís to go to the hassle and expense of setting up bespoke systems and processes that only give them access to one city. Iím not sure how true it was is but I did read sometime ago that exchanges in Hull typically served smaller populations than the rest of the country and so were less attrice for unbundling.
    As data consumption grows, unless Kingston increase the cap, it will become unsustainable to manage even with a hard cap.
    • unforeseen
    • By unforeseen 14th Oct 18, 9:51 AM
    • 3,030 Posts
    • 3,957 Thanks
    unforeseen
    Kc's offering is not much different to other ISPs in the rest of the UK for FTTP products which equate with KC'S download speeds

    Zen 300Mbps unlimited download £59.99
    BT 145Mbps unlimited £55 (only price I could find as you need to be capable of FTTP to get all their prices)
    Andrews & Arnold 160Mbps 2000Gb £55
    Cerberus 300Mbps unlimited £54

    So all in all, Kc's offering for unlimited downloads at a higher speed than FTTP is comparable. OP, with the higher speed, just has the capability of getting through a fixed quota faster than those outside Hull.
    • Colin_Maybe
    • By Colin_Maybe 14th Oct 18, 9:57 AM
    • 2,955 Posts
    • 1,503 Thanks
    Colin_Maybe
    So rather than pay £42 for 200Mbps (200GB limit) or £52 for 400Mbps (400GB limit) or £65 for 400Mbps (UL) you'd rather that everybody elses price goes up to pay for the cap to be put in place (and there would be a knock on effect). All of the above also includes 35Mbps upload which is probably faster than the average download speed in the UK.

    Yeah, I can see why you feel hard done by.

    Admittedly it is unfair for light users in your area but I'll bet you wouldn't be happy with a 38Mbps fibre deal if you're using that much data.
    • darkovo
    • By darkovo 14th Oct 18, 10:10 AM
    • 144 Posts
    • 33 Thanks
    darkovo
    Wow! I didn't realise I was on such a good deal, I should be thanking KCOM for allowing me to use their service, in fact they should be charging me more for being so special.


    Instead of allowing a cap, which is why I created the original post, I've had my mind turned around to virtually thank them for forcing unlimited usage on my current package.



    Thanks for pointing this out everyone!
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