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  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 22nd Jun 18, 10:08 AM
    • 391Posts
    • 194Thanks
    MSE Megan F
    MSE News: Sainsbury's credit card customers still unable to see their recent transactions
    • #1
    • 22nd Jun 18, 10:08 AM
    MSE News: Sainsbury's credit card customers still unable to see their recent transactions 22nd Jun 18 at 10:08 AM
    Sainsbury's credit card customers are still unable to see their recent transactions, five days after a system update - and there's no end date for when the problem will be fixed...
    Read the full story:
    'Sainsbury's credit card customers still unable to see their recent transactions'

    Click reply below to discuss. If you havenít already, join the forum to reply.
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Page 1
    • tuggy12
    • By tuggy12 23rd Jun 18, 10:54 PM
    • 1,149 Posts
    • 1,349 Thanks
    tuggy12
    • #2
    • 23rd Jun 18, 10:54 PM
    • #2
    • 23rd Jun 18, 10:54 PM
    They must have subcontracted the update work to TSB
    • TadleyBaggie
    • By TadleyBaggie 24th Jun 18, 10:04 AM
    • 3,181 Posts
    • 2,446 Thanks
    TadleyBaggie
    • #3
    • 24th Jun 18, 10:04 AM
    • #3
    • 24th Jun 18, 10:04 AM
    It seemed to be working again on Saturday morning.
    • Yorkshireman99
    • By Yorkshireman99 25th Jun 18, 10:07 PM
    • 5,219 Posts
    • 4,415 Thanks
    Yorkshireman99
    • #4
    • 25th Jun 18, 10:07 PM
    • #4
    • 25th Jun 18, 10:07 PM
    It seemed to be working again on Saturday morning.
    Originally posted by TadleyBaggie
    I gave up by then as they had clearly lost control and there was no sign of a fix. They offered me £20 nit to cancel. What a shower. I shall stick to my Barclaycard and Amex in future.
    • Paul_Herring
    • By Paul_Herring 2nd Jul 18, 3:24 PM
    • 6,744 Posts
    • 3,381 Thanks
    Paul_Herring
    • #5
    • 2nd Jul 18, 3:24 PM
    • #5
    • 2nd Jul 18, 3:24 PM
    Yay. I have access to recent transactions again. However, in a world where Sainsbury's exhorts me to go paperless every time I log in, and refuses me access to statements on a stolen card, are now refusing me access to statements on my current card...





    Time to look for another credit card I think.

    Edit: Ugh - bad user interface there - there are statements, they're just not called statements. They're called 'older transactions.'

    Ignore this.
    Last edited by Paul_Herring; 02-07-2018 at 3:30 PM.
    Conjugating the verb 'to be":
    -o I am humble -o You are attention seeking -o She is Nadine Dorries
    • scottishbank
    • By scottishbank 2nd Jul 18, 6:46 PM
    • 52 Posts
    • 20 Thanks
    scottishbank
    • #6
    • 2nd Jul 18, 6:46 PM
    • #6
    • 2nd Jul 18, 6:46 PM
    I am still waiting for my June paper statement which usually arrives around 20th of each month.
    Anybody else in the same boat please?
    • Phillotom
    • By Phillotom 4th Jul 18, 4:00 PM
    • 1 Posts
    • 0 Thanks
    Phillotom
    • #7
    • 4th Jul 18, 4:00 PM
    • #7
    • 4th Jul 18, 4:00 PM
    Yes I am still waiting for my credit card statement, usually 20th to 22nd of the month. So your not alone.
    I telephoned the Sainsburys Bank number and after going through all the options was cut off twice, when trying for the third time I was on hold for 25 minutes before finally getting to speak to someone.
    They said that they will send a new statement by Business Class post (sounds more impressive than saying second class post, I suppose), but it takes up to 7 working days.
    • sausage_time
    • By sausage_time 21st Jul 18, 11:16 AM
    • 191 Posts
    • 54 Thanks
    sausage_time
    • #8
    • 21st Jul 18, 11:16 AM
    • #8
    • 21st Jul 18, 11:16 AM
    Seems to be back down again today. If I try to look at recent credit card transactions:
    Sorry there has been a problem
    Unfortunately we were unable to complete your requested transaction. Please try again later or call us free on 08085 40 50 60.
    Useless!
    • Anthorn
    • By Anthorn 21st Jul 18, 12:13 PM
    • 4,294 Posts
    • 1,196 Thanks
    Anthorn
    • #9
    • 21st Jul 18, 12:13 PM
    • #9
    • 21st Jul 18, 12:13 PM
    Yet more confirmation of the Fintech objection to legacy systems and insistence of new systems built from the ground up.
    • sausage_time
    • By sausage_time 26th Jul 18, 7:58 PM
    • 191 Posts
    • 54 Thanks
    sausage_time
    Seems to be back down again today.
    Originally posted by sausage_time
    Still down! No apology on the web site, nothing. Pah.
    • Bowsa
    • By Bowsa 4th Sep 18, 10:43 AM
    • 75 Posts
    • 6 Thanks
    Bowsa
    Months later and this is still an issue, I’ve no idea how to proceed with this
    • TadleyBaggie
    • By TadleyBaggie 4th Sep 18, 11:17 AM
    • 3,181 Posts
    • 2,446 Thanks
    TadleyBaggie
    It doesn't appear to be a general issue, it wasn't working for me in June but has been fine ever since.
    • Bowsa
    • By Bowsa 4th Sep 18, 12:24 PM
    • 75 Posts
    • 6 Thanks
    Bowsa
    I'm still having issues, with very little response from sainsburys and no idea as to when this will be resolved
    • sausage_time
    • By sausage_time 26th Mar 19, 7:57 PM
    • 191 Posts
    • 54 Thanks
    sausage_time
    Seems to be broken again for me. Can't view recent transactions.
    • Paul_Herring
    • By Paul_Herring 26th Mar 19, 9:15 PM
    • 6,744 Posts
    • 3,381 Thanks
    Paul_Herring
    Seems to be broken again for me. Can't view recent transactions.
    Originally posted by sausage_time
    Seems to be working as normal for me.

    Slow. Unintuitive. Lacking transactions for cards that have been lost/replaced. But recents are available.

    So still normal here...
    Conjugating the verb 'to be":
    -o I am humble -o You are attention seeking -o She is Nadine Dorries
    • sausage_time
    • By sausage_time 9th Apr 19, 4:52 PM
    • 191 Posts
    • 54 Thanks
    sausage_time
    This is turning into a joke. I still can't see or search recent transactions. And today I can't download my latest statement! All I can see is the balance, and that does not match my expectations.
    • Paul_Herring
    • By Paul_Herring 9th Apr 19, 5:27 PM
    • 6,744 Posts
    • 3,381 Thanks
    Paul_Herring
    Look forward to getting a letter off them telling you they're forcing you into paperless statements unless you change it back, and when you go online to do so, you'll find that "you're still on paper statements..."
    Conjugating the verb 'to be":
    -o I am humble -o You are attention seeking -o She is Nadine Dorries
    • george4064
    • By george4064 9th Apr 19, 5:32 PM
    • 1,124 Posts
    • 1,131 Thanks
    george4064
    I can view recent transactions, but unable to generate any full statements... Hope it gets fixed soon.
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    • philadollphia
    • By philadollphia 16th Apr 19, 10:29 AM
    • 6 Posts
    • 3 Thanks
    philadollphia
    They've changed to paperless statements this month. I've had the email saying I can view my statement online, but their system keeps crashing. Obviously they haven't allowed for the sudden spike in traffic on their website. Wish I'd kept to paper now - I can't view my latest statement at all.
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