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  • FIRST POST
    • foolsgold99
    • By foolsgold99 2nd Jun 18, 9:25 AM
    • 386Posts
    • 73Thanks
    foolsgold99
    Directline mse £45 car insurance voucher
    • #1
    • 2nd Jun 18, 9:25 AM
    Directline mse £45 car insurance voucher 2nd Jun 18 at 9:25 AM
    Hi,
    looking for some help please.

    I Purchased car insurance via MSE link for £45 from direct line on 9th April. No voucher ever received from them (I don't think that it was). Web chat advisor now claiming that was for home insurance only and direct line are washing their hands of it now.. Can anyone confirm that the offer running during 9th April on MSE was for £45 cash back for car insurance please?

    thanks
Page 1
    • MSE Andrea
    • By MSE Andrea 4th Jun 18, 10:12 AM
    • 9,262 Posts
    • 22,116 Thanks
    MSE Andrea
    • #2
    • 4th Jun 18, 10:12 AM
    • #2
    • 4th Jun 18, 10:12 AM
    Thanks for posting foolsgold99. I've let the team who deal with this know.
    Could you do with a Money Makeover?


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    • MSE Harry
    • By MSE Harry 4th Jun 18, 10:33 AM
    • 1 Posts
    • 1 Thanks
    MSE Harry
    • #3
    • 4th Jun 18, 10:33 AM
    • #3
    • 4th Jun 18, 10:33 AM
    Hi foolsgold99,

    Sorry to hear this, Direct Line often outsources the management of its vouchers to third parties so its own staff aren't always fully up to date.

    I've had a look in our archive and the offer said that once the policy is in place for 45 days, the voucher should be sent to you via e-mail within 7 days. Therefore depending on when your policy began the voucher may not be due yet.

    If it is overdue, the guidelines we've been given by Direct Line say that you should send an e-mail to the voucher company at info@directlinetreat.co.uk. I hope this helps but if this doesn't get you anywhere, e-mail voucherhelp@moneysavingexpert.com and we'll provide further support.
    • foolsgold99
    • By foolsgold99 11th Jun 18, 6:17 PM
    • 386 Posts
    • 73 Thanks
    foolsgold99
    • #4
    • 11th Jun 18, 6:17 PM
    • #4
    • 11th Jun 18, 6:17 PM
    Thanks MSE Harry. They're saying it was home insurance. However, I'm pretty sure it was car insurance which is what I purchased. Can you confirm in the archive it was care insurance please?

    Thanks
    • Tennay
    • By Tennay 13th Jul 18, 8:45 AM
    • 1 Posts
    • 0 Thanks
    Tennay
    • #5
    • 13th Jul 18, 8:45 AM
    • #5
    • 13th Jul 18, 8:45 AM
    Iím having the same problems.
    I took a screen shot of the offer when I applied, I canít post that in this forum, but I can assure you the offer was ďpurchase Direct Line Car Insurance online between 2nd and 10th April 2018 via MoneySaving Expert and receive a £45 Amazon.co.uk Gift Card.Ē
    Last edited by Tennay; 13-07-2018 at 8:47 AM. Reason: Strange text appearing in body of post
    • foolsgold99
    • By foolsgold99 13th Jul 18, 9:10 AM
    • 386 Posts
    • 73 Thanks
    foolsgold99
    • #6
    • 13th Jul 18, 9:10 AM
    • #6
    • 13th Jul 18, 9:10 AM
    Iím having the same problems.
    I took a screen shot of the offer when I applied, I canít post that in this forum, but I can assure you the offer was ďpurchase Direct Line Car Insurance online between 2nd and 10th April 2018 via MoneySaving Expert and receive a £45 Amazon.co.uk Gift Card.Ē
    Originally posted by Tennay
    I did a web chat with direct line and they tried to fib me off seating that it was home insurance and not car insurance.

    NONSENSE!

    I then contacted the voucher mob and they eventually got back to me saying that I should have had it. Told me that I would received it within two weeks. Thatís now come and gone and Iíve had to contact them again to say nothing received. Emailed them again and response apologising and that they will look into it... still no £45 voucher
    • bakerrev
    • By bakerrev 1st Aug 18, 12:38 PM
    • 54 Posts
    • 5 Thanks
    bakerrev
    • #7
    • 1st Aug 18, 12:38 PM
    • #7
    • 1st Aug 18, 12:38 PM
    I've not heard anything either. The time has come and gone with no voucher. I actually bought two car insurance policies. Have emailed the correct email but not holding out much hope. I have screen shots saying 'car insurance' which I sent them.
    • foolsgold99
    • By foolsgold99 1st Aug 18, 2:47 PM
    • 386 Posts
    • 73 Thanks
    foolsgold99
    • #8
    • 1st Aug 18, 2:47 PM
    • #8
    • 1st Aug 18, 2:47 PM
    Email them. I got it in the end
    • bakerrev
    • By bakerrev 1st Aug 18, 2:54 PM
    • 54 Posts
    • 5 Thanks
    bakerrev
    • #9
    • 1st Aug 18, 2:54 PM
    • #9
    • 1st Aug 18, 2:54 PM
    Cheers - will see how we get on.
    • Harvey07
    • By Harvey07 29th Oct 18, 6:36 PM
    • 2 Posts
    • 1 Thanks
    Harvey07
    I am looking at buying either a multi car policy off the back of the £40 voucher offer currently on Direct Line car insurance or possibly two separate policies if I can potentially get two x £40 vouchers, but must confess, reading your experiences on this thread and others on the same topic they are making me wonder whether it’s worth all the hassle. Direct Line are about the same cost as my existing insurers but with slightly better cover & the voucher option(s) would seal it.

    Any progress with your vouchers guys?
    • herbywan
    • By herbywan 29th Oct 18, 7:31 PM
    • 10 Posts
    • 0 Thanks
    herbywan
    Hi I'm in the same boat I purchased my insurance policy on the 29th Aug 2019 but have not received my voucher also
    Please help the info line is ineffective
    • herbywan
    • By herbywan 30th Oct 18, 10:40 PM
    • 10 Posts
    • 0 Thanks
    herbywan
    Told Direct Line they said it was a third party which dealt with the voucher issue and would give them my contact details that was on Sunday....no contact yet!
    • Iwillbedebtfree
    • By Iwillbedebtfree 31st Oct 18, 8:33 PM
    • 9 Posts
    • 17 Thanks
    Iwillbedebtfree
    Direct line not paid me either
    I bought car insurance from them on 3/9/18 as they were the cheapest but only if I receive the £40 Amazon voucher promised. I shouldíve received it by 22nd October (45 days after policy start date 7/9/18). I emailed info@directlinetreat.co.uk today who replied with this

    To allow us to look into this further for you, please provide us with the following information:
    Full Name
    Full Address
    Policy Number
    Type of policy taken out
    Start date of the policy
    Date policy purchased
    Website purchased through
    Amount of voucher / Where for
    Contact number

    Once we have this information please allow 10 working days for us to investigate and come back to you.

    Which I have done... will see what happens... too much of a faff already.
    • herbywan
    • By herbywan 6th Nov 18, 8:54 PM
    • 10 Posts
    • 0 Thanks
    herbywan
    Re voucher
    Thanks for the info
    Itoo have written with all the details.Lets see what happens
    • Iwillbedebtfree
    • By Iwillbedebtfree 9th Nov 18, 2:56 PM
    • 9 Posts
    • 17 Thanks
    Iwillbedebtfree
    Got it
    Voucher came by email today.

    Not very efficient but seems they get there in the end
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