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  • FIRST POST
    • MaggieSimpson
    • By MaggieSimpson 12th Apr 18, 12:32 PM
    • 1Posts
    • 26Thanks
    MaggieSimpson
    Electric turned off inside flat but meter still running
    • #1
    • 12th Apr 18, 12:32 PM
    Electric turned off inside flat but meter still running 12th Apr 18 at 12:32 PM
    ...............
    Last edited by MaggieSimpson; 24-04-2018 at 2:54 PM.
Page 1
    • S0litaire
    • By S0litaire 12th Apr 18, 1:41 PM
    • 3,469 Posts
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    S0litaire
    • #2
    • 12th Apr 18, 1:41 PM
    • #2
    • 12th Apr 18, 1:41 PM
    Personally

    I'd get E-ON out to check the meter. Tell them of your circumstances and stress it's causing, you can ask them if it's possible to spread the call out fee over a few months if you need to pay it!

    For one thing if it's a faulty meter then they will sort it and you can haggle for a refund

    If it's not a meter issue then you have proof to take to the housing association and get them to fix it at their cost.

    Either way, getting someone out ASAP will save you money in the long run once the problem is identified and fixed.


    Others will hopefully give you some more advice.
    Laters

    Sol

    "Have you found the secrets of the universe? Asked Zebade "I'm sure I left them here somewhere"
    • matelodave
    • By matelodave 12th Apr 18, 1:44 PM
    • 3,997 Posts
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    matelodave
    • #3
    • 12th Apr 18, 1:44 PM
    • #3
    • 12th Apr 18, 1:44 PM
    You should be able to identify the cables between your meter and your fuseboard.

    The meter usually has four cables going into the bottom of it. The two on the left should go to the elctricty company's main fuse. The two on the right should go directly into your fuse box.

    If you've got more than that then you may have e7 with electric heating. If not then it needs investigating

    The cabling between the company fuse and the meter is the responsibility of the power company. That between the meter and the fuse box belongs to the housing association.

    If the main fuse is switched off and it's correctly wired then no current can flow and the meter should not increment. If it does it's the power company who should come and check it although if you can get someone to remove the front of your fuse panel to ensure that only the two thick cables go straight to the bottom of the main switch it should eliminate that as a possible problem.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • PaschalFun
    • By PaschalFun 12th Apr 18, 2:08 PM
    • 178 Posts
    • 53 Thanks
    PaschalFun
    • #4
    • 12th Apr 18, 2:08 PM
    • #4
    • 12th Apr 18, 2:08 PM
    Hi I was wondering if anyone can help, I moved into a 1 bed new build flat (rented) a month ago. I!!!8217;ve just received my first bill from Eon and it said I!!!8217;ve used 383 kWh in the space of a month! I knew this was impossible so I made sure all plugs were turned off, then I turned off the electric by the main fuse box. Took a meter reading. In the morning the meter had jumped up by about 6 kWh even though I had no electricity coming into my flat.
    How do I know whether it!!!8217;s Eon responsibility to check this out or my landlords? Eon say if they come out and the fault isn!!!8217;t with the meter itself, but the wiring to it they won!!!8217;t refund the 64 charge for testing. My housing association is saying if they come out and the fault lies with the meter and Eon, not themselves, then they!!!8217;ll charge me 100. I!!!8217;m ill and on a very low income right now and the added stress of this is making me suicidal. Every day my bill is being added to through no fault of my own and I need to get it sorted but don!!!8217;t know who to get to come out and look.
    Could anyone please advise me as I!!!8217;m desperate. Thank you
    P.s communal hallway lights in the flats are still coming on so they aren!!!8217;t hooked up to my meter...but something not inside my flat is running up the meter
    Originally posted by MaggieSimpson
    Disgusting attitude by your housing association, especially as this is a brand new property you only moved into 1 month ago. Presumably they (or their builder) arranged for E.ON to install the meter in the first place.

    Ask your lanlord for details of their "designated persons" to help you further with your complaint. This could be a tenant panel, local councillor or MP.
    • jack_pott
    • By jack_pott 12th Apr 18, 2:29 PM
    • 4,692 Posts
    • 6,069 Thanks
    jack_pott
    • #5
    • 12th Apr 18, 2:29 PM
    • #5
    • 12th Apr 18, 2:29 PM
    If you can see the cables from the meter to the fusebox as matelodave describes, and the fusebox is off, then it's time to call Eon. If you can't see them, then you need to double check and make absolutely sure you can't find any other fuse boxes anywhere, but then it still makes sense to call Eon first, because their charge is cheaper. If it turns out that someone else's installation is running off your meter, you will have a good case to get the housing association to refund the Eon charge.
    I'm not upset that you lied to me, I'm upset that from now on I can't believe you.
    Friedrich Nietzsche
    • poppellerant
    • By poppellerant 12th Apr 18, 2:57 PM
    • 1,221 Posts
    • 696 Thanks
    poppellerant
    • #6
    • 12th Apr 18, 2:57 PM
    • #6
    • 12th Apr 18, 2:57 PM
    Sorry me again, is it possible to upload pictures from my phone on here?
    Originally posted by MaggieSimpson
    As you are a new poster, you can't post images just yet. But if you post the URL, missing out the dots from the obvious places, people will be able to put the code in their post so the image works.

    So if the image URL was http://www.tinypic.com/picture123, just change it to http :// www tinypic com /picture123

    We'll figure it out in the end.
    • notbritishgas
    • By notbritishgas 12th Apr 18, 3:06 PM
    • 2,124 Posts
    • 974 Thanks
    notbritishgas
    • #7
    • 12th Apr 18, 3:06 PM
    • #7
    • 12th Apr 18, 3:06 PM
    At a guess I would say you are looking at a meter that is not supplying your flat.i say this as you say when you switch ooff the switch at the meter your electric stays on.
    This appears to be quite common with flat conversions.
    • D_M_E
    • By D_M_E 12th Apr 18, 3:37 PM
    • 2,106 Posts
    • 69,800 Thanks
    D_M_E
    • #8
    • 12th Apr 18, 3:37 PM
    • #8
    • 12th Apr 18, 3:37 PM
    I agree with the above - if the meter is still racking up usage then it's most likely you are looking at someone else's meter, not yours.

    Is there another meter nearby which is not moving when you cut your power switch - if so then that one is more likely to be yours.

    Also check the meter serial number against what it says on the bill - if you don't yet have a bill call your supplier and ask them what meter serial number you are being billed against.
    • Willow92
    • By Willow92 12th Apr 18, 4:02 PM
    • 2,122 Posts
    • 13,093 Thanks
    Willow92
    • #9
    • 12th Apr 18, 4:02 PM
    • #9
    • 12th Apr 18, 4:02 PM
    Sounds like mixed meters, have E.On investigated this? It sounds like the meter you're looking at isn't yours and they may ask you to do a test to determine which meter is yours and get it sorted. For electric what they'll do is ask you to switch everything off and take a meter read, then turn on something that uses a lot of power i.e. a full kettle. Then you'd go back to the meters and see which one the usage has been recorded on and that will usually determine which meter is yours.
    Savings 5,848 /7,000
    • Smodlet
    • By Smodlet 12th Apr 18, 4:20 PM
    • 4,197 Posts
    • 7,517 Thanks
    Smodlet
    I can't be of practical help, MaggieSimpson, as it has all been said by people more knowledgeable than me but I just wanted to wish you luck and wonder where Malc and Helena, the Eon reps on here, are at? They are usually very helpful.

    Good luck with it all.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • matelodave
    • By matelodave 12th Apr 18, 4:27 PM
    • 3,997 Posts
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    matelodave
    It's easy, if you've turned off those switches and you've still got leccy in your flat then you've turned someone else off. It can't be your meter.

    The unit inside your flat could be communicating with any one of the meters in the cupboard - you need to see which one has the same kwh reading to establish which meter it's reading. It may even be able to tell you the serial number of the meter it's communicating with (mine does)

    Say you live in flat 1, you could have turned off flat 2 but be reading flat 3's meter on the in home device. So you need to do the checking at the meter not on the IHDto establish which one is actually yours.

    Have you had a bill yet, have you checked that the serial number on the meter is the same as that on your electricity account.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • matelodave
    • By matelodave 12th Apr 18, 6:16 PM
    • 3,997 Posts
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    matelodave
    please let us know iwhen you get it sorted out and what the problem was.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • D_M_E
    • By D_M_E 12th Apr 18, 6:51 PM
    • 2,106 Posts
    • 69,800 Thanks
    D_M_E
    You don't need to get Eon out - turn everything off and read your in home device, take a reading from that of Kwh.

    Now, just fill your kettle up and turn it on, make sure only the kettle and IHD are plugged in and turned on - if you have electric heating and/or an immersion in a hot water tank make sure both of these are turned off.

    Now get a new reading from your IHD - it may have increased by 1, possibly 2, units when the kettle has finished boiling.

    As well as the KwH reading, also look at the daily consumption graph on the IHD - this will show a small increase after the kettle test even if the KwH reading does not show much of an increase.

    If no movement, fill the kettle again and turn it on again and get another reading.

    Did the KwH reading increase after boiling the kettle?

    If so then you have the correct meter - if not then the meter is not yours and you have saved the 64 or 100 depending on where you go to resolve the problem.

    One of the settings on the IHD will display the meter serial number - is it the same one as that on the actual meter which you think is yours?
    • PaschalFun
    • By PaschalFun 12th Apr 18, 7:17 PM
    • 178 Posts
    • 53 Thanks
    PaschalFun
    I am not sure why there are random numbers and exclamation marks in my original post, so apologies for that. I!!!8217;ll go and check my meter again later and the cables that are coming out of it. My smart meter portable display thing is not working either, so can!!!8217;t check my consumption. That!!!8217;s a moot point at the moment as when my fuse box is fully switched off, something somewhere is causing my meter to run still. Someone is going to ring me back tomorrow from E-On o can discuss things further there but how the hell do I know whether it!!!8217;s the actual meter causing the problem or some thing which was connected wrongly by the contractors for the build?
    As an aside when I initially talked to someone from E-On, they said to turn off the isolated switch by the meter and check to see if communal lights etc lost power. There are only 2 switches next to my meter, but when I did that I was still receiving electricity to the flat (this was before my fuse box test). My meter is situated in a cupboard with 2 other meters which supply the 2 other flats on my floor. We all moved in around the same time, their readings are around the 325 kWh mark....mine is 817 kWh now : ( there is no change in the rate it!!!8217;s going up even with the boiler, cooker etc switched off. In face the only appliance I use a lot of is the new fridge freezer and my tv...and both of those shouldn!!!8217;t be drawing appx 18-20 kWh per day.
    Sorry for the long reply, it may seem like a minor stress for some, but I!!!8217;m on the verge of a breakdown as every day my bill is increasing. Thank you for the replies and advice xx
    Originally posted by MaggieSimpson
    I agree with others.
    If you have switched off the 2 switches and you are still receiving electricity to your flat, then you are probably looking at somone elses meter

    Contact your 2 neighbours, and agree a convenient time to establish who has which meter.

    Simple to do. Simply turn all 3 metered supplies off, and ensure none of the 3 flats have electricity. Then turn them on one at a time, and see which property gets electricity.

    It is important you do this, as not only will it affect your billing, but more importantly you need to know which switch(es) to use to isolate your electricity in an emergency.

    Then you should each call your supplier and advise them accordingly.


    You appear to have the wrong in-house display unit too.
    Well the one you have relates to the meter you thought was yours, but it seems is not actually yours.





    Last edited by PaschalFun; 12-04-2018 at 7:20 PM.
    • matelodave
    • By matelodave 12th Apr 18, 7:29 PM
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    matelodave
    You dont need to talk to Eon or your housing association to work out which meter is yours. Just do as suggested above and save all the grief that you are putting yourself through.

    Stop using the IHD, it's just confusing you.

    You need to find out which meter stops & starts when you do something in your flat. Just trying to watch it when it's the wrong one and the flat it's connected to is cooking their dinner or watching the telly wont help you identify yours.

    If you continue to keep looking at the IHD and the meter that you think is yours, you'll never work it out
    Last edited by matelodave; 12-04-2018 at 7:36 PM.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • mac.d
    • By mac.d 12th Apr 18, 8:43 PM
    • 702 Posts
    • 554 Thanks
    mac.d
    Also check the meter serial number against what it says on the bill - if you don't yet have a bill call your supplier and ask them what meter serial number you are being billed against.
    Originally posted by D_M_E
    The wrong bloody meter had been assigned to me. Whether it was E-on or the housing association that had labelled it incorrectly I do not know.
    Originally posted by MaggieSimpson
    If you haven't already done so, do as D_M_E suggested above. Check if the meter number listed on your electric bill matches up to the no.4 meter you think is yours, or if it matches the incorrectly labelled meter.

    I'd also photograph the no.4 meter, and the incorrectly labelled meter for your flat, note the details down and send it all to E-On (and it was probably the builders that labelled them incorrectly in the first place).
    Last edited by mac.d; 12-04-2018 at 8:46 PM.
    • House Martin
    • By House Martin 12th Apr 18, 8:47 PM
    • 1,427 Posts
    • 1,192 Thanks
    House Martin
    Thank you so much Smodlet. Matelodave, where you able to look at the link I posted? The portable unit is definitely communicating with the meter in question. I supplied the meter serial number when I moved in as I was told by the housing association that was mine. Ive had the first bill through which when I realised how much he meter was increasing by., and started to look into things. Now its looking like a crossed meter or not mine at all. I am so thankful for all your help, its very useful. I think I just have to bite the bullet and pay E-on to come out, and if I can spread the cost of this until I;m (hopefully) refunded.
    Originally posted by MaggieSimpson
    Virtually every new building estate I see when I`m reading the meters, has this problem somewhere.
    Crossed meters. Its caused by the houses and flats being built with plot numbers then once they start selling them they are assigned a number.
    You do not need Eon to sort this if its a crossed meter.
    Put a high using appliance on such as a steam iron and look at other meters to see which one has the little red light pulsing on and off very quickly. Switch the appliance off and see if the light slows.
    If it does , note the serial number, make, model, year of the manufacture of the meter , date it was installed and its start reading, then get in touch with Eon.Eon will still eventually send out a meter reader to get these details as well
    They need all these details to get your meter assigned to the correct flat.Some other flat dweller will also be having problems as well '.
    Label your meter with your flat number so any future meter readers get the correct meter
    Last edited by House Martin; 12-04-2018 at 8:50 PM.
    • Smodlet
    • By Smodlet 12th Apr 18, 9:24 PM
    • 4,197 Posts
    • 7,517 Thanks
    Smodlet
    MaggieSimpson, I think you have just illustrated exactly what this forum is for. We all live, we all learn. No-one is stupid for not knowing what was told to them was incorrect unless they do not question it. You are the person who has taken initiative to resolve this situation, not your neighbours, not Eon.

    Please stop stressing and try to enjoy your new home. Helena and Malc should have been here by now, imho, but there is probably a reason why they have not been. I have tried to find an email address for them but to no avail.

    Sleep well and know that help will still be here tomorrow, should you need it.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • House Martin
    • By House Martin 12th Apr 18, 9:34 PM
    • 1,427 Posts
    • 1,192 Thanks
    House Martin
    House martin how do I find the start read on the meter? It will not be a true reading as the builders would have been using electricity before I moved in, but maybe the housing association will have their final meter read from the date when (no 4) took over the responsibility for the account. I took all of the other details when I ascertained meter 4 was mine. I am breathing a sigh of relief for myself but now someone else might have issues
    Originally posted by MaggieSimpson
    There should be a card stuffed behind the meter attached to the wooden backboards. It has details like date it was installed , serial number and its start reading.electric meters do not all start at 00000. Could be a much higher start reading usually with a large number of new builds tho they use batches of brand new meters with similar serial numbers.Reading could be , say 00080 , or something similar or even much higher if the builders are using heaters and brewing cuppas.
    If the card is not behind the meter look on the floor. Sometimes they end up lying around nearby
    Last edited by House Martin; 12-04-2018 at 9:38 PM.
    • Smodlet
    • By Smodlet 12th Apr 18, 10:31 PM
    • 4,197 Posts
    • 7,517 Thanks
    Smodlet
    Thank you so much for your kind words, Im actually shedding a tear or two. To many it would have been a minor inconvenience, but to me it was a huge deal, and the last straw in a year full of terrible luck/stress. For strangers to take a few minutes out of their day to help me not only saved me money, but helped to remind me that society is inherently full of good people. I will sign off for the night before I end up reciting Whitney Houston lyrics from Greatest Love Of All but I can now relax (after I tell my neighbour the bad news about what they thought was their meter/help them find theirs. I will still keep one eye on my other utilities in case there is any !!!! up there too lol) xx
    Originally posted by MaggieSimpson
    Oh, come on! You are a brave, capable lady... And you do realise we actually have nothing better to do, right? Then, we could be playing stupid games killing virtual people but instead we come on here and occasionally do a bit of good (in my case, in between taking the pee) Yay! All right, it's out there now.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
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