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Premier parking not providing popla code

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Shallow
Shallow Posts: 4 Newbie
in Parking tickets, fines & parking
Hi all,

Firstly let me thank you for all of the great advice on here.

So I have a bit of a strange one, I did search for similar threads but couldnt find anything. Premierpark have declined my appeal internally and have stated that "You can appeal to an Independent Appeals Service, POPLA (Parking on Private Land Appeals) using the POPLA reference code provided above." However they have not included the popla code, but they have included 2 EMF files in the email which have been stripped by security for being dangerous (EMF files have long been known to be popular method of spreading malware) and I dont know if it is in those files.

So my first question is do I contact them and ask for a popla code again?

My second question is: are there any regulations around the format that they must provide the popla code in? As it would be trivial for them to include the code along with a virus signature so that it would automatically be deleted by the users AV solution?

Many thanks
Shallow
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Comments

  • pappa_golf
    pappa_golf Posts: 8,895 Forumite
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    22.12 If you reject an appeal you must:
    • tell the motorist how to make an appeal to IAS. This
    includes providing a template ‘notice of appeal’ form
    or a link to the appropriate website for lodging an
    appeal and a valid 10-digit verification code. Even if
    the verification code is automatically printed on an
    enclosed appeal form, it must still be in a prominent
    position on the first page of the rejection letter.
    • give the motorist a reasonable amount of time to pay
    the charge before restarting the collection process.

    bpa code of practice

    complain to the BPA now
    Save a Rachael

    buy a share in crapita
  • Shallow
    Shallow Posts: 4 Newbie
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    I have done so, thank you for your quick response
  • Fruitcake
    Fruitcake Posts: 58,240 Forumite
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    You do nothing now until you get a PoPLA code from the PPC or the BPA respond.

    Make sure you have screen grabs of the complaint you sent.
    I married my cousin. I had to...
    I don't have a sister. :D
    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
  • Shallow
    Shallow Posts: 4 Newbie
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    Thank you, would that be the complaint to Premier park, the complaint to BPA or both?
  • waamo
    waamo Posts: 10,298 Forumite
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    The BPA. Premier park will sit on it for weeks then resend it to you when it has expired.
  • Raxiel
    Raxiel Posts: 1,401 Forumite
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    pappa_golf wrote: »
    22.12 If you reject an appeal you must:
    • tell the motorist how to make an appeal to IAS. This
    includes providing a template ‘notice of appeal’ form
    or a link to the appropriate website for lodging an
    appeal and a valid 10-digit verification code. Even if
    the verification code is automatically printed on an
    enclosed appeal form, it must still be in a prominent
    position on the first page of the rejection letter.
    • give the motorist a reasonable amount of time to pay
    the charge before restarting the collection process.

    bpa code of practice

    complain to the BPA now

    Thanks for that! They sent me a code but it didn't arrive until 12 days after it was generated and franked, far more than a simple postal delay would account for. I've drafted a complaint of my own but I couldn't find the exact clause in the CoP that covered it.
    3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux
  • The_Deep
    The_Deep Posts: 16,830 Forumite
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    Watch this and make a robust complaint to your MP,

    http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

    Parliament is intent on shutting down this unpleasant industry and every letter they get hastens the day they are killed off.
    You never know how far you can go until you go too far.
  • Coupon-mad
    Coupon-mad Posts: 131,717 Forumite
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    Raxiel wrote: »
    Thanks for that! They sent me a code but it didn't arrive until 12 days after it was generated and franked, far more than a simple postal delay would account for. I've drafted a complaint of my own but I couldn't find the exact clause in the CoP that covered it.

    So is that code still valid, less than 33 days old? Try it to test it on POPLA's website.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Raxiel
    Raxiel Posts: 1,401 Forumite
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    edited 8 February 2018 at 10:36AM
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    Coupon-mad wrote: »
    So is that code still valid, less than 33 days old? Try it to test it on POPLA's website.

    I checked it on parking cowboys

    According to that, It's Valid until the 14th Feb, generated on the 17th Jan, Received 29th Jan.

    Not been to POPLA themselves yet, didn't want to risk entering it in the wrong place and them take it as a blank appeal.
    3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux
  • Coupon-mad
    Coupon-mad Posts: 131,717 Forumite
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    Please remove that link, it's hugely unhelpful to the forum and has commercial links no-one here supports.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
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