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  • FIRST POST
    • Shallow
    • By Shallow 6th Feb 18, 1:27 PM
    • 4Posts
    • 1Thanks
    Shallow
    Premier parking not providing popla code
    • #1
    • 6th Feb 18, 1:27 PM
    Premier parking not providing popla code 6th Feb 18 at 1:27 PM
    Hi all,

    Firstly let me thank you for all of the great advice on here.

    So I have a bit of a strange one, I did search for similar threads but couldnt find anything. Premierpark have declined my appeal internally and have stated that "You can appeal to an Independent Appeals Service, POPLA (Parking on Private Land Appeals) using the POPLA reference code provided above." However they have not included the popla code, but they have included 2 EMF files in the email which have been stripped by security for being dangerous (EMF files have long been known to be popular method of spreading malware) and I dont know if it is in those files.

    So my first question is do I contact them and ask for a popla code again?

    My second question is: are there any regulations around the format that they must provide the popla code in? As it would be trivial for them to include the code along with a virus signature so that it would automatically be deleted by the users AV solution?

    Many thanks
    Shallow
Page 1
    • pappa golf
    • By pappa golf 6th Feb 18, 1:36 PM
    • 8,706 Posts
    • 9,307 Thanks
    pappa golf
    • #2
    • 6th Feb 18, 1:36 PM
    • #2
    • 6th Feb 18, 1:36 PM
    22.12 If you reject an appeal you must:
    • tell the motorist how to make an appeal to IAS. This
    includes providing a template ‘notice of appeal’ form
    or a link to the appropriate website for lodging an
    appeal and a valid 10-digit verification code. Even if
    the verification code is automatically printed on an
    enclosed appeal form, it must still be in a prominent
    position on the first page of the rejection letter.

    • give the motorist a reasonable amount of time to pay
    the charge before restarting the collection process.

    bpa code of practice

    complain to the BPA now
    Save a Rachael

    buy a share in crapita
    • Shallow
    • By Shallow 6th Feb 18, 2:13 PM
    • 4 Posts
    • 1 Thanks
    Shallow
    • #3
    • 6th Feb 18, 2:13 PM
    • #3
    • 6th Feb 18, 2:13 PM
    I have done so, thank you for your quick response
    • Fruitcake
    • By Fruitcake 6th Feb 18, 2:23 PM
    • 36,623 Posts
    • 82,944 Thanks
    Fruitcake
    • #4
    • 6th Feb 18, 2:23 PM
    • #4
    • 6th Feb 18, 2:23 PM
    You do nothing now until you get a PoPLA code from the PPC or the BPA respond.

    Make sure you have screen grabs of the complaint you sent.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • Shallow
    • By Shallow 6th Feb 18, 2:32 PM
    • 4 Posts
    • 1 Thanks
    Shallow
    • #5
    • 6th Feb 18, 2:32 PM
    • #5
    • 6th Feb 18, 2:32 PM
    Thank you, would that be the complaint to Premier park, the complaint to BPA or both?
    • waamo
    • By waamo 6th Feb 18, 2:34 PM
    • 3,210 Posts
    • 4,238 Thanks
    waamo
    • #6
    • 6th Feb 18, 2:34 PM
    • #6
    • 6th Feb 18, 2:34 PM
    The BPA. Premier park will sit on it for weeks then resend it to you when it has expired.
    This space for hire.
    • Raxiel
    • By Raxiel 6th Feb 18, 3:10 PM
    • 655 Posts
    • 357 Thanks
    Raxiel
    • #7
    • 6th Feb 18, 3:10 PM
    • #7
    • 6th Feb 18, 3:10 PM
    22.12 If you reject an appeal you must:
    • tell the motorist how to make an appeal to IAS. This
    includes providing a template ‘notice of appeal’ form
    or a link to the appropriate website for lodging an
    appeal and a valid 10-digit verification code. Even if
    the verification code is automatically printed on an
    enclosed appeal form, it must still be in a prominent
    position on the first page of the rejection letter.

    • give the motorist a reasonable amount of time to pay
    the charge before restarting the collection process.

    bpa code of practice

    complain to the BPA now
    Originally posted by pappa golf
    Thanks for that! They sent me a code but it didn't arrive until 12 days after it was generated and franked, far more than a simple postal delay would account for. I've drafted a complaint of my own but I couldn't find the exact clause in the CoP that covered it.
    • The Deep
    • By The Deep 6th Feb 18, 4:59 PM
    • 9,204 Posts
    • 8,969 Thanks
    The Deep
    • #8
    • 6th Feb 18, 4:59 PM
    • #8
    • 6th Feb 18, 4:59 PM
    Watch this and make a robust complaint to your MP,

    http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

    Parliament is intent on shutting down this unpleasant industry and every letter they get hastens the day they are killed off.
    You never know how far you can go until you go too far.
    • Coupon-mad
    • By Coupon-mad 6th Feb 18, 11:38 PM
    • 57,449 Posts
    • 71,030 Thanks
    Coupon-mad
    • #9
    • 6th Feb 18, 11:38 PM
    • #9
    • 6th Feb 18, 11:38 PM
    Thanks for that! They sent me a code but it didn't arrive until 12 days after it was generated and franked, far more than a simple postal delay would account for. I've drafted a complaint of my own but I couldn't find the exact clause in the CoP that covered it.
    Originally posted by Raxiel
    So is that code still valid, less than 33 days old? Try it to test it on POPLA's website.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Raxiel
    • By Raxiel 7th Feb 18, 4:54 PM
    • 655 Posts
    • 357 Thanks
    Raxiel
    So is that code still valid, less than 33 days old? Try it to test it on POPLA's website.
    Originally posted by Coupon-mad
    I checked it on parking cowboys

    According to that, It's Valid until the 14th Feb, generated on the 17th Jan, Received 29th Jan.

    Not been to POPLA themselves yet, didn't want to risk entering it in the wrong place and them take it as a blank appeal.
    Last edited by Raxiel; 08-02-2018 at 9:36 AM.
    • Coupon-mad
    • By Coupon-mad 7th Feb 18, 7:13 PM
    • 57,449 Posts
    • 71,030 Thanks
    Coupon-mad
    Please remove that link, it's hugely unhelpful to the forum and has commercial links no-one here supports.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Raxiel
    • By Raxiel 8th Feb 18, 11:50 AM
    • 655 Posts
    • 357 Thanks
    Raxiel
    Please remove that link, it's hugely unhelpful to the forum and has commercial links no-one here supports.
    Originally posted by Coupon-mad
    Done.

    I thought that was the recommended place to check codes? Is that out of date advice?
    • Coupon-mad
    • By Coupon-mad 8th Feb 18, 11:54 AM
    • 57,449 Posts
    • 71,030 Thanks
    Coupon-mad
    It's old advice there, with commercial links with the worst TrustPilot reviews imaginable (sadly... I wish it was not the case but it is).

    No-one here posts that link in case newbies think the advice & links there are worth following. Disappointingly, it's just not worth it.

    No need to ever 'check a code' on that page; you can work it out from the day number (the 3 digits before the 8 for 2018 in the middle of the code).
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Shallow
    • By Shallow 16th Mar 18, 4:27 PM
    • 4 Posts
    • 1 Thanks
    Shallow
    Hi all,

    so I have finally received a response from BPA, they have stated the following:

    We have contacted Premier Park Limited and the operator has confirmed that the email did include a POPLA (Parking on Private Land Appeals) verification code. However, due to your email system the images had been removed, as your email stated:

    We have requested the operator provides a new POPLA verification code, however, the operator has made the decision not to as they issued a code as per their process. As a membership association our remit does not extend to instructing an operator to issue a new POPLA verification code.

    So basically they have wasted enough time that the popla code is no longer valid. What are my options now?

    Many thanks
    Shallow
    • KeithP
    • By KeithP 16th Mar 18, 5:05 PM
    • 7,186 Posts
    • 6,670 Thanks
    KeithP
    What are my options now?
    Originally posted by Shallow
    Move on to post #4 of the NEWBIES FAQ sticky thread for everything you need to know about the next stage in the process.
    .
    • Fruitcake
    • By Fruitcake 16th Mar 18, 5:24 PM
    • 36,623 Posts
    • 82,944 Thanks
    Fruitcake
    Complain to the BPA and DVLA and your MP that you have been denied access to an independent appeals process which is your right as stated in the Alternative Dispute Resolution Act 2015.
    The Act states that ADR must be available for not less than twelve months.

    These are some of the comments made by the MPs in Parliament concerning the unregulated parking industry (Feb 2018):

    https://hansard.parliament.uk/commons/2018-02-02/debates/CC84AF5E-AC6E-4E14-81B1-066E6A892807/Parking(CodeOfPractice)Bill

    ''Rip-offs from car park Cowboys must stop''; unfair treatment; signage deliberately confusing to ensure a PCN is issued; ''years of abuse by rogue parking companies''; bloodsuckers; ''the current system of regulation is hopeless, like putting Dracula in charge of the blood-bank''; extortionate fines; rogue operators; ''sense of injustice''; unfair charges and notices; wilfully misleading; signage is a deliberate act to deceive or mislead; ''confusing signs are often deliberate, to trap innocent drivers''; unreasonable; a curse; harassing; operating in a disgusting way; appeals service is no guarantee of a fair hearing; loathed; outrageous scam; dodgy practice; outrageous abuse; unscrupulous practices; ''the British Parking Association is as much use as a multi-storey car park in the Gobi desert''; and finally, by way of unanimous conclusion: ''we need to crack down on these rogue companies. They are an absolute disgrace to this country. Ordinary motorists and ordinary residents should not have to put up with this''.

    These are the exact words used, so you should quote them to your MP in a complaint and ask him/her to contact Sir Greg Knight MP if he wants further information about this scam.

    Ask the BPA what they intend to do in order to change the bit in bold in the eyes of MPs and the motoring public.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • waamo
    • By waamo 16th Mar 18, 5:25 PM
    • 3,210 Posts
    • 4,238 Thanks
    waamo
    Premier Park are rather court shy http://www.bmpa.eu/companydata/Premier_Park.html

    With a case where they are essentially refusing an ADR I suspect they would be even more unlikely to take it to court.
    This space for hire.
    • Redx
    • By Redx 16th Mar 18, 5:45 PM
    • 18,114 Posts
    • 22,902 Thanks
    Redx
    might be worth emailing popla and copy that BPA letter to them, asking them to consider an out of time appeal to be made due to extenuating circumstances caused by the Premier Park time delays

    they can only say yes or no , and their reply to this request can also go into any potential court case as proof of unreasonableness by all parties

    better to show the court that you tried to resolve this by ADR and possibly to ask the court to consider a court order demanding it be resolved by POPLA with a new code being issued by the claimant
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
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