Premier parking not providing popla code

Shallow

Hi all,

Firstly let me thank you for all of the great advice on here.

So I have a bit of a strange one, I did search for similar threads but couldnt find anything. Premierpark have declined my appeal internally and have stated that "You can appeal to an Independent Appeals Service, POPLA (Parking on Private Land Appeals) using the POPLA reference code provided above." However they have not included the popla code, but they have included 2 EMF files in the email which have been stripped by security for being dangerous (EMF files have long been known to be popular method of spreading malware) and I dont know if it is in those files.

So my first question is do I contact them and ask for a popla code again?

My second question is: are there any regulations around the format that they must provide the popla code in? As it would be trivial for them to include the code along with a virus signature so that it would automatically be deleted by the users AV solution?

Many thanks
Shallow

pappa_golf

22.12 If you reject an appeal you must:
• tell the motorist how to make an appeal to IAS. This
includes providing a template ‘notice of appeal’ form
or a link to the appropriate website for lodging an
appeal and a valid 10-digit verification code. Even if
the verification code is automatically printed on an
enclosed appeal form, it must still be in a prominent
position on the first page of the rejection letter.
• give the motorist a reasonable amount of time to pay
the charge before restarting the collection process.

bpa code of practice

complain to the BPA now

Shallow

I have done so, thank you for your quick response

Fruitcake

You do nothing now until you get a PoPLA code from the PPC or the BPA respond.

Make sure you have screen grabs of the complaint you sent.

Shallow

Thank you, would that be the complaint to Premier park, the complaint to BPA or both?

waamo

The BPA. Premier park will sit on it for weeks then resend it to you when it has expired.

Raxiel

pappa_golf wrote: »

22.12 If you reject an appeal you must:
• tell the motorist how to make an appeal to IAS. This
includes providing a template ‘notice of appeal’ form
or a link to the appropriate website for lodging an
appeal and a valid 10-digit verification code. Even if
the verification code is automatically printed on an
enclosed appeal form, it must still be in a prominent
position on the first page of the rejection letter.
• give the motorist a reasonable amount of time to pay
the charge before restarting the collection process.

bpa code of practice

complain to the BPA now

Thanks for that! They sent me a code but it didn't arrive until 12 days after it was generated and franked, far more than a simple postal delay would account for. I've drafted a complaint of my own but I couldn't find the exact clause in the CoP that covered it.

The_Deep

Watch this and make a robust complaint to your MP,

http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

Parliament is intent on shutting down this unpleasant industry and every letter they get hastens the day they are killed off.

Coupon-mad

Raxiel wrote: »

Thanks for that! They sent me a code but it didn't arrive until 12 days after it was generated and franked, far more than a simple postal delay would account for. I've drafted a complaint of my own but I couldn't find the exact clause in the CoP that covered it.

So is that code still valid, less than 33 days old? Try it to test it on POPLA's website.

Raxiel

Coupon-mad wrote: »

So is that code still valid, less than 33 days old? Try it to test it on POPLA's website.

I checked it on parking cowboys

According to that, It's Valid until the 14th Feb, generated on the 17th Jan, Received 29th Jan.

Not been to POPLA themselves yet, didn't want to risk entering it in the wrong place and them take it as a blank appeal.

Coupon-mad

Please remove that link, it's hugely unhelpful to the forum and has commercial links no-one here supports.