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  • FIRST POST
    • Jaywood89
    • By Jaywood89 13th Jan 18, 6:54 PM
    • 160Posts
    • 72Thanks
    Jaywood89
    Engine damage on a car bought 4 months ago.
    • #1
    • 13th Jan 18, 6:54 PM
    Engine damage on a car bought 4 months ago. 13th Jan 18 at 6:54 PM
    Hi looking for some advice.

    I bought a hyundai i800 in August

    On New Yearís Day we are driving in the car when it suddenly started making a rattling noise from the engine then bam! The whole thing just died on us.

    We managed to get it going again and got it home but it rattled all the way,

    We called Hyundai as the car is within warranty and they sent out the AA who inspected the car and found an oil leak under the car. He asked if we had seen the oil on the road and pointed out the oil slick. As it was raining it wasnít hard to see in the gutter but was by no means obvious.
    Hyundai collected the car and took it to a local garage

    2 days later I got a call to say it wasnít good news. There was a major oil leak in the engine and the car needed a whole new engine. But the damage was coming from a cracked oil filter so was no covered under warranty, the garage said it was likely broken at its last service (the one done the day we bought it) he assured me we couldnít of done this ourselves as it was deep inside the engine....I got straight on the phone to the dealer who agreed to collect the car once they had received the report from the dealership which took only a few hours....



    After ten minutes the conversation was going nowhere and all I learnt was that the agent didnít even know where my car was anymore! It was at a garage but he wasnít sure which one.

    So my question to you all is. Are they required to repair this damage? Iím worried Iím going to be left with a car that needs £10000 worth of work doing to it which just isnít going to happen! Iíve read that a car bought within 6 months is the dealerships responsibility to Prove they didnít damage not mine but how do u prove a fault like this?
    I donít want my money back for the car I just want it back on road again.

    Any advice would be appreciated also excuse any spelling or grammar errors I have a toddler in hand
    Last edited by Jaywood89; 15-01-2018 at 10:03 PM.
Page 2
    • Jaywood89
    • By Jaywood89 13th Jan 18, 11:52 PM
    • 160 Posts
    • 72 Thanks
    Jaywood89
    Iceweasel.....

    I!!!8217;ve read your comment several times and I just can!!!8217;t find anything in it other than snide and rudeness.

    I take it you have read the comments above so are aware of tje financial crisis we will face now. Did you think you were being helpful? I have really appreciated everyone!!!8217;s honestly and help but your comments felt more mocking and intentionally rude. All the underlines and capitals like I!!!8217;m being sent a threatening letter from a bank.

    So I!!!8217;m just going to brush past them and hope if you do comment further or to anyone else on a forum please remember there is an !!!8216;actual!!!8217; person reading them, one who is facing a crisis and please remember you have no idea how your comments can be taken.

    I know I should not insight a forum argument. It never ends well but I just couldn!!!8217;t leave it where it was when the rest of the conversations have been so helpful and civil, even if it wasn!!!8217;t what I wanted to hear.
    • mrt36
    • By mrt36 14th Jan 18, 2:44 AM
    • 9 Posts
    • 4 Thanks
    mrt36
    Hi Jaywood, I know everyone is basically blaming you for not checking the oil regularly, even though checking oil level is important, I can guarantee you many people don't check their oil and fluid levels, even when warning lights come on cars they are just ignored. OK yes the problem could have been avoided, but if you concentrate on the FACTS:
    The onus is on Motorpoint to prove the fault wasn't there at the time of sale. After 6 months the onus is on you to prove the fault wasn's there at the time of sale.
    As Hyundai have said it was the a poorly fitted fuel filter likely to be when it was last serviced, which was by Motorpoint the day you bought it, then the fault was there when you drove the car out of the dealers period, they have Hyundai's report. Yes in hindsight maybe you shouldn't have continued to drive it (that's the only ammunition they have against you if you tell them), but in my eyes when a car goes bang and starts rattling the damage was done already. Do not let them try and wriggle out of fixing the car.
    I know Motorpoint only sell newish cars with low mileage and you've probably spent a fortune on it, so I would expect nothing less then the car not to have a oil leak, if it was a older car with higher miles, my expectations would be much lower. Everyone on here regardless of what they say would be expecting the dealer to cough up as well.
    Good luck
    Last edited by mrt36; 14-01-2018 at 3:47 AM.
    • custardy
    • By custardy 14th Jan 18, 4:45 AM
    • 33,551 Posts
    • 28,509 Thanks
    custardy
    To be fair to the OP. theres nothing really to prove the filter has been leaking from day 1.
    Looking on Google it looks like the filter would be out of sight on general under bonnet checks.

    OP page 50 of the manual shows some diesels are fitted with a low oil warning light,most with low oil pressure.
    Do you know what yours has.
    • angrycrow
    • By angrycrow 14th Jan 18, 8:37 AM
    • 517 Posts
    • 378 Thanks
    angrycrow
    But states ďknocking noise in engine coming from running with little to no oilĒ
    Originally posted by Jaywood89
    This is what Motorpoint will rely on to get them out of the repair bill. The filter may well have been faulty but what actually killed the engine was the oil level not being checked for 4 months which allowed the level to drop dangerously low and cause internal damage to the engine. Had the oil been checked and topped up regularly during that 4 months the engine would most likely have survived and the filter could have been replaced at a cost of a few pounds.

    They will also jump on the fact the OP continued to drive the car after the engine cut out and started rattling. Whilst this was not a clever idea the terminal damage was probably already done by the point the car cut out the first time.

    Good luck with this OP but you may want to start looking into getting a replacement engine from a written off car to replace yours as this may be cheaper than a rebuild.
    • Jaywood89
    • By Jaywood89 14th Jan 18, 8:52 AM
    • 160 Posts
    • 72 Thanks
    Jaywood89
    Thanks again guys for the replies.

    Angry cow can I just question something...you say regularly topping up the oil would of saved the engine? But isnít that speculative? I mean if I checked the oil as low when I refuelled and topped up but then didnít drive it for over a week (which happened a lot) it would of easily of drained of oil in this time so I was essentially sitting on a ticking time bomb. Which was caused by the major oil leak from the Filter.

    This car is driven a max of 20 miles a week so we just donít refuel or check the same as my main car.

    Overall I think my argument is going to have to be that the oil leak is the root cause of issue. Had the oil leak not existed this would of not happened, however had I not checked the oil without the leak there would be no reasonable reason for the car engine to break. The car has not done 3000 miles or is used often enough to be constantly checked. I know people on here will argue I should be checking it weekly but I Have never checked a cars oil levels weekly and most of the general public does not either.
    • AdrianC
    • By AdrianC 14th Jan 18, 9:02 AM
    • 17,602 Posts
    • 15,968 Thanks
    AdrianC
    Angry cow can I just question something...you say regularly topping up the oil would of saved the engine? But isnít that speculative? I mean if I checked the oil as low when I refuelled and topped up but then didnít drive it for over a week (which happened a lot) it would of easily of drained of oil in this time so I was essentially sitting on a ticking time bomb. Which was caused by the major oil leak from the Filter.
    Originally posted by Jaywood89
    Oil won't just "leak out" while the engine's not running. The bulk of the oil sits in the sump, not the filter, and it's cold and thick. When the engine's running, it's hot and thin, and being pumped around the engine under pressure.

    Overall I think my argument is going to have to be that the oil leak is the root cause of issue.
    There's no argument about that. They are responsible for replacing the damaged filter housing.

    However, they are NOT responsible for sorting the damage arising from driving it with a low oil level. You failed to take reasonable basic precautions to mitigate the damage.

    I know people on here will argue I should be checking it weekly but I Have never checked a cars oil levels weekly and most of the general public does not either.
    It's very true that the majority of drivers neglect the basic checks, yes. That's why so many people drive around with ill-maintained cars, illegally bald tyres, failed lights etc.
    • Iceweasel
    • By Iceweasel 14th Jan 18, 9:44 AM
    • 4,322 Posts
    • 3,175 Thanks
    Iceweasel
    Iceweasel.....

    Iíve read your comment several times and I just canít find anything in it other than snide and rudeness.

    I take it you have read the comments above so are aware of tje financial crisis we will face now. Did you think you were being helpful? I have really appreciated everyoneís honestly and help but your comments felt more mocking and intentionally rude. All the underlines and capitals like Iím being sent a threatening letter from a bank.

    So Iím just going to brush past them and hope if you do comment further or to anyone else on a forum please remember there is an Ďactualí person reading them, one who is facing a crisis and please remember you have no idea how your comments can be taken.

    I know I should not insight a forum argument. It never ends well but I just couldnít leave it where it was when the rest of the conversations have been so helpful and civil, even if it wasnít what I wanted to hear.
    Originally posted by Jaywood89
    Pity you feel like that - it seems that you have still not woke up to the reality that despite who's fault it was that there was a leak, the reason for the engine failure was up to you not checking.

    The caps and underling was to emphasise the most important part of my post - nothing else. Believe it or not I empathise with your predicament having had a catastrophic gearbox failure (£3500) a few years ago.

    I would be very surprised if you get any help with the cost of repairs.

    I can only suggest a loan or a credit transfer at 0% interest as a source of funding the repairs.

    Please do come back and inform us of the outcome.
    • Jaywood89
    • By Jaywood89 14th Jan 18, 9:53 AM
    • 160 Posts
    • 72 Thanks
    Jaywood89
    Ok thanks.

    I wasnít aware of the oil consistency but can I ask. When if oil doesnít leak when car is off did the AA man find a large oil puddle where the car had been? Iím not saying your wrong just want to know the reasons behind things.

    Also can I play devils advocate and say that had I been filling the oil up regularly but everytime it was driven the oil ď!!!!ed out like a fountainĒ words used by the Hyundai dealership not me, then how would we of caught the problem
    In time? There is no evidence of an oil leak unless you are under the car. Also the mechanic has not switched on the engine And still it leaked so why was that happening? (Hope that didnít sound argumentative, just need to make sure Iím informed on things)

    As for our part say
    For example I had filled the oil then drove to Scotland for a family holiday. By the time we got there the oil would of been gone and is running on empty due to the leak. Had the engine packed up then would it of been our fault?

    I have to think about how this would look in front of a court and speculation doesnít work in court over proven facts. So my final question is without proof I have not been filling the oil regularly what would their defence be? As the car isnít less than 6 months old it is not my point to prove.

    I know Iíve said it like 4 times but I hope I donít sound rude when asking these questions. Always appreciate other views
    • Jaywood89
    • By Jaywood89 14th Jan 18, 9:55 AM
    • 160 Posts
    • 72 Thanks
    Jaywood89
    Is less than 6 months not isn!!!8217;t
    • AdrianC
    • By AdrianC 14th Jan 18, 9:56 AM
    • 17,602 Posts
    • 15,968 Thanks
    AdrianC
    I wasnít aware of the oil consistency but can I ask. When if oil doesnít leak when car is off did the AA man find a large oil puddle where the car had been? Iím not saying your wrong just want to know the reasons behind things.
    Originally posted by Jaywood89
    Because when it was running and leaking, it coated a lot of things under the car, which it then dripped off.

    Which does beg the question why you never noticed the car "marking its territory"?

    Also can I play devils advocate and say that had I been filling the oil up regularly but everytime it was driven the oil ď!!!!ed out like a fountainĒ words used by the Hyundai dealership not me, then how would we of caught the problem
    In time?
    You'd have noticed the level dropping, and the stains where it was parked, then taken the car to the garage. They'd have found and resolved the split housing, and everything would have been fine.
    • Jaywood89
    • By Jaywood89 14th Jan 18, 10:08 AM
    • 160 Posts
    • 72 Thanks
    Jaywood89
    Thanks again

    I never noticed an oil leak as the car a parked on the road and not always in the same spot due to the busy road. it took the AA guy 5 minutes of snooping to see the oil running down the drain and that was only visible because it was pouring it down at the time.

    And I wouldn!!!8217;t be looking for an oil puddle on a car I!!!8217;ve just purchased and is only a few months old. I!!!8217;m sure you are saying exactly what motor point will argue but I still maintain that a chain of events due to a cracked oil filter is a reasonable argument and frankly I!!!8217;m not willing to shrug off £10,000 to replace an engine on a new car that cost me £17,000 and just letting it go isn!!!8217;t an option I can neither afford not borrow to fix this issue so I will atleast take the issue as far as I reasonably can and seek legal advice

    Thank u all for the help though
    • onomatopoeia99
    • By onomatopoeia99 14th Jan 18, 10:16 AM
    • 4,282 Posts
    • 9,657 Thanks
    onomatopoeia99
    As others have pointed out, even if you were to win the argument on root cause and fault, the other argument they will employ is that despite you hearing rattling, a bang and the car cutting out, you restarted the car and drove it home, rattling. Ultimately, it was that which trashed the engine.
    Originally posted by Aylesbury Duck
    To be absolutely fair, the engine was almost certainly ruined to the point of needing a crank regrind, bearings, rings, possibly pistons (turbo, if it has one) etc at the point it cut out the first time. Rattling from inside an engine it pretty much a noise of doom right then. Unless running on a castor-based oil (Castrol R etc) you have pretty much zero time before damage occurs with no oil pressure.

    Not an excuse for not checking the levels regularly though.
    INTP, nerd, libertarian and scifi geek.
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    • GwylimT
    • By GwylimT 14th Jan 18, 10:35 AM
    • 6,127 Posts
    • 11,529 Thanks
    GwylimT
    Sorry if this sounds odd, but you said if you were topping up the oil regularly you wouldn't know there was a leak. Well, where do you think the oil was going.

    Also knowing what is under the bonnet was part of your driving test, as was knowing how to check oil levels, replenishing screen wash etc.

    Unless you 100% know what the problem is never drive a broken down car, call your recovery service and wait.

    Failing to carry out basic maintenance is exactly why cars break down, being new doesn't mean it doesn't need looking after, especially a second hand vehicle.
    • tonyh66
    • By tonyh66 14th Jan 18, 11:02 AM
    • 1,147 Posts
    • 796 Thanks
    tonyh66
    good to see the oil police are out in force.
    • Rolandtheroadie
    • By Rolandtheroadie 14th Jan 18, 11:13 AM
    • 4,841 Posts
    • 4,242 Thanks
    Rolandtheroadie
    OP, there's companies on Ebay offering a reconditioning service for £1700-£2000.
    Some of them say your unit must be serviceable, some don't mention it, so I'd assume they will all require a serviceable engine, or I'd guess there will be a surcharge.
    Although I'd still be exhausting all possibilities for a repair, it may be time to look into the Ebay companies, and ask them any questions you may have.
    • angrycrow
    • By angrycrow 14th Jan 18, 11:14 AM
    • 517 Posts
    • 378 Thanks
    angrycrow
    What was the mileage at point of purchase and current mileage so we can see what the oil consumption was.
    • custardy
    • By custardy 14th Jan 18, 11:17 AM
    • 33,551 Posts
    • 28,509 Thanks
    custardy
    OP, there's companies on Ebay offering a reconditioning service for £1700-£2000.
    Some of them say your unit must be serviceable, some don't mention it, so I'd assume they will all require a serviceable engine, or I'd guess there will be a surcharge.
    Although I'd still be exhausting all possibilities for a repair, it may be time to look into the Ebay companies, and ask them any questions you may have.
    Originally posted by Rolandtheroadie
    I dont see them fixing that engine for £2k
    • ohreally
    • By ohreally 14th Jan 18, 11:52 AM
    • 6,654 Posts
    • 5,185 Thanks
    ohreally
    I note the manufacturer informs oil consumption of 1l/1000km is within spec!

    During normal conditions they allow 1l/1500km.
    • inglorius
    • By inglorius 14th Jan 18, 12:15 PM
    • 158 Posts
    • 32 Thanks
    inglorius
    Hi looking for some advice.

    I bought a hyundai i800 in August for 17,000 from motorpoint.
    Originally posted by Jaywood89
    That was your first mistake
    • lotteryman
    • By lotteryman 14th Jan 18, 12:28 PM
    • 47 Posts
    • 39 Thanks
    lotteryman
    The oil filter crack will have got progressively worse from the time it was damaged (by the sound of it when it was fitted) so the oil loss will not have necessarily been evident until it was 'fatal'. So it could be the situation where the oil filter only leaked a small amount of oil for a considerable time and then had a catastrophic failure.
    In terms of where you stand you could probably make a case under consumer law arguing that due to poor servicing at the dealer the car was not 'of merchantable quality' and given that the car was not due a service you couldn't be expected to recognise the car was leaking oil. You should expect that a car of that kind of value, and still under warranty, would last you longer than a few months. The point made about oil lights is also valid.
    It could well be that if the dealer refuses to pay for the complete repair they may offer to partly fund the repair but I would stick out for a complete replacement.
    Last edited by lotteryman; 14-01-2018 at 12:30 PM.
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