Agos Encourages Bad Publicity
Ravmantoo
Posts: 3 Newbie
It appears Argos has a problem with their attitude to goodwill and good publicity, both of which are very important in todays social media world. Ten years ago if you upset a customer they might tell 50 people, today its nearer 50 thousand, due to Facebook, Twitter and a host of interest forums as well. We've all seen the posts 'I bought a thing from Argos and it was broken and they wont replace it', reply is along the lines 'what do you expect from Argos!' .If you supply a lot of product some defective will get through, you just have to monitor the suppliers and sift out the poor whilst you respond well to the complainant. Senior management there should make sure the message gets through that loosing a sale hits twice as your competitor gets it and once a shopper is lost they often don't come back. So when one of their drivers hits a parked car outside the delivery address and looks at the damage you would hope they admit it then and there, but no. When Argos Incident Management then tell the victim, even after having the consignment details and knowing there are witnesses, that it was a DHL lorry you can understand the victims attitude to the company. They should have checked which lorry and driver and got the depot to check the lorry for damage and admitted their liability. But no, after nearly two month of chasing Argos's insurers the victim is told the driver denies It ever happened. That's Argos for you.
0
Comments
-
What has a DHL truck hitting someone's car got to do with Argos. It is like saying the postie stomped on one of my flowers whilst delivering a letter from my bank so I will sue the bank !0
-
It appears Argos has a problem with their attitude to goodwill and good publicity, both of which are very important in todays social media world. Ten years ago if you upset a customer they might tell 50 people, today its nearer 50 thousand, due to Facebook, Twitter and a host of interest forums as well. We've all seen the posts 'I bought a thing from Argos and it was broken and they wont replace it', reply is along the lines 'what do you expect from Argos!' .If you supply a lot of product some defective will get through, you just have to monitor the suppliers and sift out the poor whilst you respond well to the complainant. Senior management there should make sure the message gets through that loosing a sale hits twice as your competitor gets it and once a shopper is lost they often don't come back. So when one of their drivers hits a parked car outside the delivery address and looks at the damage you would hope they admit it then and there, but no. When Argos Incident Management then tell the victim, even after having the consignment details and knowing there are witnesses, that it was a DHL lorry you can understand the victims attitude to the company. They should have checked which lorry and driver and got the depot to check the lorry for damage and admitted their liability. But no, after nearly two month of chasing Argos's insurers the victim is told the driver denies It ever happened. That's Argos for you.
You have an over-inflated ego if you think that rambling nonsense will lose Argos fifty customers, let alone 50,000.
Not everyone lives on, and for, Facebook.
You rammed your car in to a neighbour's parked vehicle, blame it on DHL and expect Argos to pay for the damage? :rotfl:
Perhaps I've misunderstood. That's why happens when you post a wall of rambling text.0 -
I 'think' that the OP means Argos blamed it on a DHL lorry rather than one of their own. But as pointed out it's a mostly nonsensical ramble so it's hard to make out.
OP, as for not admitting blame, it's a standard response which most insurance companies advise to do.
How do you know they didn't 'check the lorry for damage'? They may well have done and after finding none, dismissed your claim.
You say you have witnesses to the accident? Well then take Argos to court.0 -
DHL run the delivery fleet for Argos. That's what the OP is getting at. It may be an Argos liveried lorry but it is owned (leased), operated and insured by DHL.The man without a signature.0
-
If you have proof of the damage and witness(es) then make a claim against DHL. Most DHL drivers are agency drivers and the driver will do his best to worm his way out of it as they are normally quite strict on vehicle damage and will drop agency drivers at the drop of a hat.
Most consumers don't realise that delivery and warehousing isn't run by the company you buy from and firms like DHL will be paid millions to run it for that company.The man without a signature.0 -
Snowflakes live on social media, the rest of the world have real lives . .0
-
You're aware that DHL operate some/all of Argos' logisitics?It appears Argos has a problem with their attitude to goodwill and good publicity, both of which are very important in todays social media world. Ten years ago if you upset a customer they might tell 50 people, today its nearer 50 thousand, due to Facebook, Twitter and a host of interest forums as well. We've all seen the posts 'I bought a thing from Argos and it was broken and they wont replace it', reply is along the lines 'what do you expect from Argos!' .If you supply a lot of product some defective will get through, you just have to monitor the suppliers and sift out the poor whilst you respond well to the complainant. Senior management there should make sure the message gets through that loosing a sale hits twice as your competitor gets it and once a shopper is lost they often don't come back. So when one of their drivers hits a parked car outside the delivery address and looks at the damage you would hope they admit it then and there, but no. When Argos Incident Management then tell the victim, even after having the consignment details and knowing there are witnesses, that it was a DHL lorry you can understand the victims attitude to the company. They should have checked which lorry and driver and got the depot to check the lorry for damage and admitted their liability. But no, after nearly two month of chasing Argos's insurers the victim is told the driver denies It ever happened. That's Argos for you.
eg. https://www.logisticsmanager.com/dhl-to-move-argos-and-habitat-operations/0 -
So because someone might post on Facebook they should pander to them?0
-
Interesting responses, the lorry was in Argos livery and DHL tell me they do not run lorries in others liveries hence going to Argos as they are responsible for their subcontractors anyway. It appears from most of the above comments that its now acceptable to cause damage and get away with it. That's not what the Road Traffic Act states. Hope this is not too long and rambling for some.0
-
Interesting responses, the lorry was in Argos livery and DHL tell me they do not run lorries in others liveries......
We can confirm that an Argos vehicle, driven by a DHL driver, was involved in a fatal collision with a motorcyclist this morning on the A134 in Sudbury,” he said last night.
http://www.eadt.co.uk/news/motorcyclist-dies-at-the-scene-of-sudbury-collision-with-argos-lorry-1-4688753
2.2 milliseconds on Google.:)0
This discussion has been closed.
Categories
- All Categories
- 343K Banking & Borrowing
- 250K Reduce Debt & Boost Income
- 449.6K Spending & Discounts
- 235.1K Work, Benefits & Business
- 607.7K Mortgages, Homes & Bills
- 173K Life & Family
- 247.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.9K Discuss & Feedback
- 15.1K Coronavirus Support Boards