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Results: Approve

Agree

40.00% • 2 votes

Disagree

60.00% • 3 votes

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5 votes in total.

  • FIRST POST
    • Ahmed.El-zahar
    • By Ahmed.El-zahar 10th Jan 18, 12:33 PM
    • 8Posts
    • 0Thanks
    Ahmed.El-zahar
    Servicing Stop - Worst Service Ever
    • #1
    • 10th Jan 18, 12:33 PM
    Servicing Stop - Worst Service Ever 10th Jan 18 at 12:33 PM
    I have actually now seen the BBC watchdog reviews and how they got refunded , also seen the guardian review and I wish I seen that before I used them
    I booked a the highest service [Full Service] on the 28 November, the driver arrived 1 hour late, did not check the car and he was in hurry I forgot to give him the special wheel nut but I manage to tell him there 1 dipped front bulb that need replacing. then I received a phone call from the garage informing me of approximately 6 services items that apparently not covered that I need to pay and I was given an estimate of more than £640. (Incl one front dipped bulb for £42 +VAT)
    I felt like being blackmail or entrapment. I refused to be used in such a way and asked for the service to be cancelled and the car returned back to me. was told this can not be done as they already started.
    The driver returned at 6pm, parked the car in the car park and came upstairs to tell me the light is not working and it is not safe to drive the car. when I went down to the car all the front light was not working in a clear a deliberate damage. I guess it is a pay because I refused to be trapped or accept the extortion prices.
    I called servicing stop help desk but they said I had to email the customer care team the following team. I asked how am I going to get home, no idea.
    I wrote to complain the following day. They responded 2 weeks later with excuse after excuse and then 5 weeks later they tell me they can't do anything for me because I decided to replace the bulbs myself.
    Can you imagine they wanted me to do nothing for 5 weeks while the car is dangerous to drive with no lights till they decide.
    Also I am wondering even the services were done since I had the wheel nut in my Pocket. the Dash board showed the average miles per gallon to be 8/Gallon. BMW 520 runs average of 38/gallon in urban driving.
    they use slogans like: “Best price guarantee-Find a better deal, we match it”
    Never again to use them
Page 1
    • wgl2014
    • By wgl2014 10th Jan 18, 12:38 PM
    • 656 Posts
    • 419 Thanks
    wgl2014
    • #2
    • 10th Jan 18, 12:38 PM
    • #2
    • 10th Jan 18, 12:38 PM
    What was the damage to the light?

    Are you saying that after the service you are only getting 8mpg? If so I would get your car checked out somewhere reputable ASAP.
    • AndyMc.....
    • By AndyMc..... 10th Jan 18, 12:54 PM
    • 1,575 Posts
    • 1,012 Thanks
    AndyMc.....
    • #3
    • 10th Jan 18, 12:54 PM
    • #3
    • 10th Jan 18, 12:54 PM
    I have actually now seen the BBC watchdog reviews and how they got refunded , also seen the guardian review and I wish I seen that before I used them
    I booked a the highest service [Full Service] on the 28 November, the driver arrived 1 hour late, did not check the car and he was in hurry I forgot to give him the special wheel nut but I manage to tell him there 1 dipped front bulb that need replacing. then I received a phone call from the garage informing me of approximately 6 services items that apparently not covered that I need to pay and I was given an estimate of more than £640. (Incl one front dipped bulb for £42 +VAT)
    I felt like being blackmail or entrapment. I refused to be used in such a way and asked for the service to be cancelled and the car returned back to me. was told this can not be done as they already started.
    The driver returned at 6pm, parked the car in the car park and came upstairs to tell me the light is not working and it is not safe to drive the car. when I went down to the car all the front light was not working in a clear a deliberate damage. I guess it is a pay because I refused to be trapped or accept the extortion prices.
    I called servicing stop help desk but they said I had to email the customer care team the following team. I asked how am I going to get home, no idea.
    I wrote to complain the following day. They responded 2 weeks later with excuse after excuse and then 5 weeks later they tell me they can't do anything for me because I decided to replace the bulbs myself.
    Can you imagine they wanted me to do nothing for 5 weeks while the car is dangerous to drive with no lights till they decide.
    Also I am wondering even the services were done since I had the wheel nut in my Pocket. the Dash board showed the average miles per gallon to be 8/Gallon. BMW 520 runs average of 38/gallon in urban driving.
    they use slogans like: “Best price guarantee-Find a better deal, we match it”
    Never again to use them
    Originally posted by Ahmed.El-zahar
    So they did your oil and filter change ticked some boxes on a check sheet and found additional work.

    Your light wasn’t working before it went in and you wouldn’t let them fix it.

    What’s your issue now?
    • fred246
    • By fred246 10th Jan 18, 1:34 PM
    • 979 Posts
    • 534 Thanks
    fred246
    • #4
    • 10th Jan 18, 1:34 PM
    • #4
    • 10th Jan 18, 1:34 PM
    Also I am wondering even the services were done since I had the wheel nut in my Pocket.
    Originally posted by Ahmed.El-zahar
    That's normal for UK car servicing whether main dealer or independent. They just do whatever they feel like doing. Numerous independent surveys show that.
    • agrinnall
    • By agrinnall 10th Jan 18, 1:42 PM
    • 20,340 Posts
    • 16,101 Thanks
    agrinnall
    • #5
    • 10th Jan 18, 1:42 PM
    • #5
    • 10th Jan 18, 1:42 PM
    How was the car driven back to you at 6pm in late November with the lights not working?
    • IanMSpencer
    • By IanMSpencer 10th Jan 18, 1:44 PM
    • 1,462 Posts
    • 1,080 Thanks
    IanMSpencer
    • #6
    • 10th Jan 18, 1:44 PM
    • #6
    • 10th Jan 18, 1:44 PM
    Sorry, but in the world of car ownership there is servicing and then there are additional items. I have had a misunderstanding with Mercedes because of the wording of their service contract and they did update their website and terms because of my complaint which was accepted.

    The additional items you are free to decline - that's why you call them but you can't reasonably stop the basic service that you have agreed to.

    Depending on what is required £640 might quite reasonable - at main dealer prices. You then have the option of not doing the actions (and driving a faulty car and if it is under warranty that is not a good idea because of consequential problems, or may relate to road worthiness). You have the option of going to another garage and seeking a second opinion or a quote for the work, which may well be cheaper at an independent.

    You haven't given us any information in your post to suggest that the dealer has acted inappropriately, whereas you have been unreasonable - tried to cancel a service when the work had been started - they clearly had worked on the car to come up with the fix list - and argued about paying for work that had been done that you had previously agreed to.

    The only complaint you have is that I would guess that they had already replaced the bulb and as you refused to pay for it, they removed it and did not do the extra work of replacing a faulty bulb back - which is hardly deliberate damage, and if the bulb was faulty your car was no less roadworthy than it was before.

    Anyway, you now understand why some people are dubious about owning a premium brand like BMW - servicing costs are also premium.
    • rev_henry
    • By rev_henry 10th Jan 18, 6:13 PM
    • 4,866 Posts
    • 2,061 Thanks
    rev_henry
    • #7
    • 10th Jan 18, 6:13 PM
    • #7
    • 10th Jan 18, 6:13 PM
    Why on earth would you entrust a BMW to an unknown non specialist garage?
    • worried jim
    • By worried jim 10th Jan 18, 6:57 PM
    • 9,230 Posts
    • 14,235 Thanks
    worried jim
    • #8
    • 10th Jan 18, 6:57 PM
    • #8
    • 10th Jan 18, 6:57 PM
    Why on earth would you entrust a BMW to an unknown non specialist garage?
    Originally posted by rev_henry
    They have a nice website.
    "Only two things are infinite-the universe and human stupidity, and I'm not so sure about the universe"
    Albert Einstein
    • AdrianC
    • By AdrianC 10th Jan 18, 7:07 PM
    • 17,602 Posts
    • 15,968 Thanks
    AdrianC
    • #9
    • 10th Jan 18, 7:07 PM
    • #9
    • 10th Jan 18, 7:07 PM
    You booked THROUGH "Servicing Stop". They did not do the work, or ever even see your car.

    Servicing Stop is a "clearing house" website for local garages.
    http://www.servicingstop.co.uk/join_our_garage_network.html

    Busy garages, with a good reputation locally, do not need to pay to get work in this way.
    • adonis
    • By adonis 10th Jan 18, 7:24 PM
    • 790 Posts
    • 735 Thanks
    adonis
    Just had a look your car could end up at any place.
    • debtdebt
    • By debtdebt 10th Jan 18, 7:34 PM
    • 485 Posts
    • 312 Thanks
    debtdebt
    Why on earth would you entrust a BMW to an unknown non specialist garage?
    Originally posted by rev_henry
    A BMW doesn't need a main dealer or specialist to service it. Any decent garage can work on a BMW. They aren't anything special??!!
    • rev_henry
    • By rev_henry 13th Jan 18, 8:44 PM
    • 4,866 Posts
    • 2,061 Thanks
    rev_henry
    A BMW doesn't need a main dealer or specialist to service it. Any decent garage can work on a BMW. They aren't anything special??!!
    Originally posted by debtdebt
    I don't disagree, key word being decent. Does this answer your question...?
    You booked THROUGH "Servicing Stop". They did not do the work, or ever even see your car.
    Busy garages, with a good reputation locally, do not need to pay to get work in this way.
    Originally posted by AdrianC
    • a&akay
    • By a&akay 14th Jan 18, 12:05 PM
    • 523 Posts
    • 189 Thanks
    a&akay
    As well reported, they're only as good as the garage on their franchise. The only 'work' carried out on my diesel on Thu 11 Jan 18 was to sign the logbook and cancel the servicing spanner on the dashboard. I undertook a finger test on the dipstick prior to collection. I supplied the 5l specialist oil can which came back full. The oil is still as black as the ace of spades with the acrid smell of used oil in a diesel engine. I've taken a sample for analysis by The OilLab if necessary. They told me the Total Base Number will indicate if the oil is new. I've taken out the air and the oil filter and photographed them with today's Sunday Times 14 Jan 18 as the backdrop. Both are not new. Working at 4 degrees C in the wind is no fun. Youtube has excellent videos of how to remove them showing what new filters look like. The deception is bad enough but it's the damage that could have occurred to the engine by the time of the new service spanner appearing, that could have cost £1000+, is the real issue. Response to complaint awaited.
    • vikingaero
    • By vikingaero 14th Jan 18, 12:38 PM
    • 10,397 Posts
    • 13,088 Thanks
    vikingaero
    I've posted this before about Servicing Stop and similar sites. Why?!?! All you have to do is ask friends, family and colleagues for decent local garages. If you are pulled in by the collect and deliver service then more fool you. Garages on sites like these are generally average to poor garages with no work. Same with takeaways on Just Eat and HH. A decent takeaway is flat out during main hours and doesn't need the hassle of JE/HH taking 30% cut for a poxy website.

    Let's say SS quote you £100 for a service. SS take 30%. That leaves £70. 2 blokes on minimum wage to collect and deliver you car - say 15 minutes drive from your house = 2 man hours = £15 excluding NIC/Pension/Fuel/Insurance Etc. That's £55 to service your car. Mechanic for at £10 an hour max for a service = £45 to service your car. Generic oil filter and bulk oil at say £15 = £30 left for everything else. Rent, business rates, electricity, owners wages etc. What do you think they have to do? They will price gouge on anything they can find and make up about your car. Brake pads and discs are bread and butter scams for a lot of unscrupulous garages.
    The man without a signature.
    • a&akay
    • By a&akay 14th Jan 18, 1:00 PM
    • 523 Posts
    • 189 Thanks
    a&akay
    Because it's people like pensioners and those with no knowledge of car servicing that will get sucked in on their price promise and reviews. A pick up and return on the same day is not to be sniffed at, do local garages provide the same service at those prices? They don't around here. I supplied the oil and said in my email that I didn't want any extra work carried out. They rang and said extra work was required so I reiterated what I'd already told them. The 2 best garages that I've used for years for honest MoTs have both sold up. The only ones left are those that, as you say, find brake and exhaust lambda defects that are hard to disprove. You're left with the option of going for a new test elsewhere. In my case it was to the local council, where the brakes were not an issue, twice.
    Last edited by a&akay; 14-01-2018 at 1:08 PM.
    • takman
    • By takman 14th Jan 18, 1:43 PM
    • 3,395 Posts
    • 2,997 Thanks
    takman
    As well reported, they're only as good as the garage on their franchise. The only 'work' carried out on my diesel on Thu 11 Jan 18 was to sign the logbook and cancel the servicing spanner on the dashboard.
    Originally posted by a&akay
    So you booked your car in for a service and they ended up signing the logbook!. They must be really stupid if they couldn't tell the difference between the Servicing Book and the Logbook
    • Ahmed.El-zahar
    • By Ahmed.El-zahar 18th Jan 18, 4:12 PM
    • 8 Posts
    • 0 Thanks
    Ahmed.El-zahar
    All Front Lights were off
    Actually all the front lights were off when the car came back (Dipped lights, High beams and Parking light)
    I think they done it on purpose as a frustrated garage will do if you don't believe what they say and you shouldn't
    • Ahmed.El-zahar
    • By Ahmed.El-zahar 18th Jan 18, 4:21 PM
    • 8 Posts
    • 0 Thanks
    Ahmed.El-zahar
    So they did your oil and filter change ticked some boxes on a check sheet and found additional work.

    Your light wasn!!!8217;t working before it went in and you wouldn!!!8217;t let them fix it.

    What!!!8217;s your issue now?
    Originally posted by AndyMc.....

    My issues were I don't have problems with the car or MOT
    I took the car to BMW after to check and surprise surprise nothing at all is needed. I also got a read out to say the lights were malfunction in the time they had the car
    one bulb missing they offered £42+vat. I said No so they fused all the lights because I dared to say No
    Repairing the lights has now cost more than £250
    Last edited by Ahmed.El-zahar; 18-01-2018 at 4:27 PM.
    • Ahmed.El-zahar
    • By Ahmed.El-zahar 18th Jan 18, 4:24 PM
    • 8 Posts
    • 0 Thanks
    Ahmed.El-zahar
    What was the damage to the light?

    Are you saying that after the service you are only getting 8mpg? If so I would get your car checked out somewhere reputable ASAP.
    Originally posted by wgl2014

    I had the car checked at BMW and surprise surprise none of the extra items were needed.
    • Ahmed.El-zahar
    • By Ahmed.El-zahar 18th Jan 18, 4:26 PM
    • 8 Posts
    • 0 Thanks
    Ahmed.El-zahar
    How was the car driven back to you at 6pm in late November with the lights not working?
    Originally posted by agrinnall

    Yes, he parked the car in the underground carp ark and said it is dangerous to drive.
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