Servicing Stop - Worst Service Ever
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Ahmed.El-zahar
Posts: 8 Forumite
in Motoring
I have actually now seen the BBC watchdog reviews and how they got refunded , also seen the guardian review and I wish I seen that before I used them
I booked a the highest service [Full Service] on the 28 November, the driver arrived 1 hour late, did not check the car and he was in hurry I forgot to give him the special wheel nut but I manage to tell him there 1 dipped front bulb that need replacing. then I received a phone call from the garage informing me of approximately 6 services items that apparently not covered that I need to pay and I was given an estimate of more than £640. (Incl one front dipped bulb for £42 +VAT)
I felt like being blackmail or entrapment. I refused to be used in such a way and asked for the service to be cancelled and the car returned back to me. was told this can not be done as they already started.
The driver returned at 6pm, parked the car in the car park and came upstairs to tell me the light is not working and it is not safe to drive the car. when I went down to the car all the front light was not working in a clear a deliberate damage. I guess it is a pay because I refused to be trapped or accept the extortion prices.
I called servicing stop help desk but they said I had to email the customer care team the following team. I asked how am I going to get home, no idea.
I wrote to complain the following day. They responded 2 weeks later with excuse after excuse and then 5 weeks later they tell me they can't do anything for me because I decided to replace the bulbs myself.
Can you imagine they wanted me to do nothing for 5 weeks while the car is dangerous to drive with no lights till they decide.
Also I am wondering even the services were done since I had the wheel nut in my Pocket. the Dash board showed the average miles per gallon to be 8/Gallon. BMW 520 runs average of 38/gallon in urban driving.
they use slogans like: “Best price guarantee-Find a better deal, we match it”
Never again to use them
I booked a the highest service [Full Service] on the 28 November, the driver arrived 1 hour late, did not check the car and he was in hurry I forgot to give him the special wheel nut but I manage to tell him there 1 dipped front bulb that need replacing. then I received a phone call from the garage informing me of approximately 6 services items that apparently not covered that I need to pay and I was given an estimate of more than £640. (Incl one front dipped bulb for £42 +VAT)
I felt like being blackmail or entrapment. I refused to be used in such a way and asked for the service to be cancelled and the car returned back to me. was told this can not be done as they already started.
The driver returned at 6pm, parked the car in the car park and came upstairs to tell me the light is not working and it is not safe to drive the car. when I went down to the car all the front light was not working in a clear a deliberate damage. I guess it is a pay because I refused to be trapped or accept the extortion prices.
I called servicing stop help desk but they said I had to email the customer care team the following team. I asked how am I going to get home, no idea.
I wrote to complain the following day. They responded 2 weeks later with excuse after excuse and then 5 weeks later they tell me they can't do anything for me because I decided to replace the bulbs myself.
Can you imagine they wanted me to do nothing for 5 weeks while the car is dangerous to drive with no lights till they decide.
Also I am wondering even the services were done since I had the wheel nut in my Pocket. the Dash board showed the average miles per gallon to be 8/Gallon. BMW 520 runs average of 38/gallon in urban driving.
they use slogans like: “Best price guarantee-Find a better deal, we match it”
Never again to use them
Approve 15 votes
Agree
60%
9 votes
Disagree
40%
6 votes
0
Comments
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What was the damage to the light?
Are you saying that after the service you are only getting 8mpg? If so I would get your car checked out somewhere reputable ASAP.0 -
DisagreeAhmed.El-zahar wrote: »I have actually now seen the BBC watchdog reviews and how they got refunded , also seen the guardian review and I wish I seen that before I used them
I booked a the highest service [Full Service] on the 28 November, the driver arrived 1 hour late, did not check the car and he was in hurry I forgot to give him the special wheel nut but I manage to tell him there 1 dipped front bulb that need replacing. then I received a phone call from the garage informing me of approximately 6 services items that apparently not covered that I need to pay and I was given an estimate of more than £640. (Incl one front dipped bulb for £42 +VAT)
I felt like being blackmail or entrapment. I refused to be used in such a way and asked for the service to be cancelled and the car returned back to me. was told this can not be done as they already started.
The driver returned at 6pm, parked the car in the car park and came upstairs to tell me the light is not working and it is not safe to drive the car. when I went down to the car all the front light was not working in a clear a deliberate damage. I guess it is a pay because I refused to be trapped or accept the extortion prices.
I called servicing stop help desk but they said I had to email the customer care team the following team. I asked how am I going to get home, no idea.
I wrote to complain the following day. They responded 2 weeks later with excuse after excuse and then 5 weeks later they tell me they can't do anything for me because I decided to replace the bulbs myself.
Can you imagine they wanted me to do nothing for 5 weeks while the car is dangerous to drive with no lights till they decide.
Also I am wondering even the services were done since I had the wheel nut in my Pocket. the Dash board showed the average miles per gallon to be 8/Gallon. BMW 520 runs average of 38/gallon in urban driving.
they use slogans like: “Best price guarantee-Find a better deal, we match it”
Never again to use them
So they did your oil and filter change ticked some boxes on a check sheet and found additional work.
Your light wasn’t working before it went in and you wouldn’t let them fix it.
What’s your issue now?0 -
Ahmed.El-zahar wrote: »Also I am wondering even the services were done since I had the wheel nut in my Pocket.
That's normal for UK car servicing whether main dealer or independent. They just do whatever they feel like doing. Numerous independent surveys show that.0 -
How was the car driven back to you at 6pm in late November with the lights not working?0
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DisagreeSorry, but in the world of car ownership there is servicing and then there are additional items. I have had a misunderstanding with Mercedes because of the wording of their service contract and they did update their website and terms because of my complaint which was accepted.
The additional items you are free to decline - that's why you call them but you can't reasonably stop the basic service that you have agreed to.
Depending on what is required £640 might quite reasonable - at main dealer prices. You then have the option of not doing the actions (and driving a faulty car and if it is under warranty that is not a good idea because of consequential problems, or may relate to road worthiness). You have the option of going to another garage and seeking a second opinion or a quote for the work, which may well be cheaper at an independent.
You haven't given us any information in your post to suggest that the dealer has acted inappropriately, whereas you have been unreasonable - tried to cancel a service when the work had been started - they clearly had worked on the car to come up with the fix list - and argued about paying for work that had been done that you had previously agreed to.
The only complaint you have is that I would guess that they had already replaced the bulb and as you refused to pay for it, they removed it and did not do the extra work of replacing a faulty bulb back - which is hardly deliberate damage, and if the bulb was faulty your car was no less roadworthy than it was before.
Anyway, you now understand why some people are dubious about owning a premium brand like BMW - servicing costs are also premium.0 -
Why on earth would you entrust a BMW to an unknown non specialist garage?0
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You booked THROUGH "Servicing Stop". They did not do the work, or ever even see your car.
Servicing Stop is a "clearing house" website for local garages.
http://www.servicingstop.co.uk/join_our_garage_network.html
Busy garages, with a good reputation locally, do not need to pay to get work in this way.0 -
Just had a look your car could end up at any place.:eek:0
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