BT Broadband Boost

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Al_Ross
Al_Ross Posts: 905 Forumite
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in Broadband & internet access
Hi just got an email from BT today telling me they were giving me a free Speed Boost, my speed would go up to 76mb,no need to do anything it was a reward for for being a customer for 861 days.

Now here’s the thing, I was on infinity 1 before and always had a solid down speed of 54mb.

I have checked my router connection and it says I am synced at the exchange at 80mb,but I am only now getting a download speed of 20mb.

Can anyone shed any light on this please?
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  • iniltous
    iniltous Posts: 3,082 Forumite
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    Post your router stats, if you are being 'upgraded' to Infinity 2 type speeds, then I would imagine it's nothing more than a reconfiguration of the port speed, have you noticed any fall off in download speed ?,
  • Al_Ross
    Al_Ross Posts: 905 Forumite
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    my router stats have gone up:

    Downstream sync speed: 80.00 Mbps


    Upstream sync speed: 20.00 Mbps


    but my actual download speed has gone down?
  • spud17
    spud17 Posts: 4,394 Forumite
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    edited 5 October 2017 at 9:39PM
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    Also had my Boost email today (6307 days:p),
    I'm already getting 51.5 Mbps which is ample, I definitely won't be continuing with 76 Mbps.
    It does say they will notify you when it is applied, how soon were you updated and how did they contact you?
    Downstream sync 55 Mbps and Upstream is 9.99 Mbps


    There's no need to do anything ‐ sit back, relax and we'll let you know when your boosts have been activated.
    6682376579.png
    Move along, nothing to see.
  • Al_Ross
    Al_Ross Posts: 905 Forumite
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    is this meant to be a free trial or what then?

    I took it to be a free increase,but for how long I wonder?
  • lee111s
    lee111s Posts: 2,988 Forumite
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    It’s a permanant change.

    All infinity 1 circuits, where the line can support higher than 55mbps sync will be migrated to an 80/20 service.
  • deanos
    deanos Posts: 11,223 Forumite
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    edited 6 October 2017 at 5:48PM
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    Yep its all customers, i had a email last week as well

    https://www.ispreview.co.uk/index.php/2017/09/uk-isp-bt-start-free-fttc-infinity-1-broadband-speed-boost-76mbps.html

    Wonder what will happen to people on Infinity2 will they get a price drop?

    EDIT: my sync speed has changed now 56.74 down and 18.5 up , not had a email but speed test indicates i have been upgraded
  • Al_Ross
    Al_Ross Posts: 905 Forumite
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    As I said my sync speed went up to 80mb put my download speed has gone to about 40mb taken with the wholesale BT speed tester. I feel as if a cap is now on my line.

    I used to have 76mb with BT and moved to 52mb for the cheaper price and always had above the max speeds.

    Does the change need a period of time to train, anyone any ideas?
  • deanos
    deanos Posts: 11,223 Forumite
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    my upload speed has incrreased, but same as you my download speed seems to have gone down, was always maxing out at 52mbs but now its around 30
  • Al_Ross
    Al_Ross Posts: 905 Forumite
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    yes,thats sounds the same as mine.The question is will it improve,or are we worse off ?
  • iniltous
    iniltous Posts: 3,082 Forumite
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    Al_Ross wrote: »
    As I said my sync speed went up to 80mb put my download speed has gone to about 40mb taken with the wholesale BT speed tester. I feel as if a cap is now on my line.

    I used to have 76mb with BT and moved to 52mb for the cheaper price and always had above the max speeds.

    Does the change need a period of time to train, anyone any ideas?

    Post the complete BTWholesale tester result, doesn't it indicate if the speed obtained it within an acceptable range and what to do if it isn't ?
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