Hi luccaforum751

Sorry to hear that you're receiving contact about a bill after such a long time.

If you can email me using the address given in my profile, I can have a look into this for you, and I'll make sure we get things sorted out. It would be great if you could include your full name, the address of the property we supplied you at and your email address.

Kind regards

Jenny
Customer Relations Manager

Thanks for your reply Jenny.

Have sent you an email with the requested details and look forward to your reply.

Hi luccaforum751

Thanks so much for getting back to me.

I've checked things over, put things right, and sent you a response.

Pop me an email once you've had a chance to read my response, I'll be here until 6pm today, and back at 8am on Monday.

Kind regards

Jenny
Customer Relations Manager

Hi Jenny,

I have just had a rather disturbing call from an agency in Glasgow claiming to be collecting the recent invoice from yourselves.

This bill has just been paid in full through your online service and was delayed in only just receiving the bill through the mail and also to not being at home for the last few days. I also just wanted to clarify this company OPOS does in fact represent you. If so can you explain why you have resorted to referring this to a debt collection agency without warning?

This companies manner is very alarming in the way they approach your customers, leaving worrying messages to contact them immediately.

I called and informed them I was making the payment direct to yourselves as I was not aware of any connection between them and Spark, or if they had any authority to take payment on your behalf, especially over the phone.

I would also like to be assured that this in no way has impacted my credit rating.

I look forward to hearing from you shortly.

Have you followed this earlier suggestion by Jenny?

It seemed to work wonders for luccaforum751

Hi barrowr

Thanks very much for your post, and for your email, which I've looked into. I've emailed you a response.

I'm here until 4pm today so drop me an email if you have any further questions or concerns.

Kind regards

Jenny
Customer Relations Manager

Hi Jenny at Spark Energy

I hope you are still folllowing this thread.

I hope you can help. I used to live in rented accommodation which used spark energy, which I left in Jan 2014. All bills were paid when leaving the rented house. I have received a letter a week ago from OPOS stating that I owe money to spark energy for a period of time post 2014, when I wasn’t living in the accommodation. I explained this to OPOS and gave information to prove this and yet I am being called sometimes more than once a day from them. Can you please help?

Thank you

Hi RJohnson

I'm here and happy to assist you.

If you can email the address given in my profile, confirming your full name and the supply address, I can look into this for you. I can also stop any further contact from OPOS.

Hope to hear from you soon.

Kind regards

Jenny
Customer Relations Manager

Thank you Jenny - email sent

Thanks RJohnson!

I've received it and I'm looking at it now.

Kind regards

Jenny
Customer Relations Manager

I know this is an old thread but I'm having an absolute nightmare here. We 'had' to join spark energy in July 2012 as it was tied in with a rental agreement but after being constantly given wrong bills ect no matter how on time I was with my metre readings we left. At the last look at my account it showed that they actually owed me money!! I cut my losses and left and even had a letter from them saying 'sorry to see you go'
Now FIVE years later we are moving to a new property, again Spark Energy were tied into the contract but I absolutely refused to use them again stating my reasons. Two days later I have received emails,texts and phone calls from Opos saying that Spark energy say we owe them £611?? Five years later??? I suffer with stress and anxiety and already I'm stressed with the prospect of moving house. How are these crooks still in business?? I've been with Npower and I'm currently with SSE and I have had no issues whatsoever with them. Their prices may be higher but their service is brilliant and you know where you stand at all times. Opos have said I need to contact Spark directly but I cant get them on the phone and my online account apparently no longer exists? Any help would be appreciated.

I suggest you look again at your account and tell us what has changed, why and when.

Only with this data can we assess and advise you.

But creditors have up to 6 years to claim any money owed (in England & Wales - laws in other lands may differ)

Hi lindalou73

Sorry to hear about this.

If you'd like some help please send an email to the address in my profile. I'd need your full name, your supply address and any other information that you think would be helpful.

Kind regards

Jenny

I am also currently being hounded by OPOS on behalf of Spark. Before OPOS became involved I tried to contact Spark, but can only call after 6pm at night (due to work as a teacher) and was always put into a waiting queue that never seemed to end. Now I'm getting OPOS sending me text messages, emails (which they don't respond to) and phone calls while I'm in the middle of teaching lessons, many times a day.


The problem is not paying the bill, it's that my final bill from Spark is wildly inaccurate. I also didn't request Spark as my provider; they were arranged by the property agent my lease is with. Spark should have received an accurate reading from my property agent as the 'start' reading is documented in my lease. But according to Spark the starting reading is 659kWh more than what is in my lease. I have sent emails to OPOS (since they are now involved) explaining the problem and providing evidence of the actual readings/usage and have had nothing but an auto reply in return. I would like to get this sorted out please!

I have the same issue. Haven't had an account in 4 years. They were so horrid I switched to npower. Their incompetence astounds me. They took the final meter reading incorrectly and sent me a final bill for 1 month of gas of over £700! Did they think I was supplying the whole street!

Called them three times after that I'll was sent with the correct reading as did n power and it is all logged on their system and n powers that I did this and they never bothered to act on it!

Now 2 years later I've got some Scottish idiot demanding £700 4 or 5 times a day and bombarding me with emails and text. Tried to raise this directly with spark and they promised over 4 days ago they would stop this in 48 hours... just got another email today

Any idea where I go to next!?!? Help!

Hi glteam01

Can you pop me an email to the address in my profile please?

It'd be great if you could confirm your full name, your MSE screen name, your supply address and if possible quote this post.

Happy to help once I hear from you.

Kind regards

Jenny
Customer Relations Manager

Hi Srider080591

I'm sure I can help with this if you get in touch.

Can you send me an email to the address in my profile please?

I'd need you to confirm your full name, your MSE screen name, your supply address and if possible quote this post.

Happy to help once I hear from you.

Kind regards

Jenny
Customer Relations Manager

I've also had issues with Spark Energy. I received an email from a dept collector saying I owed £277.04 from 2 years previously and to contact asap. I rang Opos office and was assured it would be looked into and promised a phone call back the same day - no phone call. I emailed the following day - no return email.

I then emailed 24 Feb 2018 Spark Energy querying this amount and was told a final bill of £24.13 for electricity was generated 9 June 2015. A copy of this bill was attached to the email. I replied saying I was finding it all very stressful, asking why Spark Energy had not sent a reminder either by email, post or telephone at the time of issue instead of waiting 2 year and then using a dept company. I have always paid my bills promptly on receipt but have no knowledge of this last bill or a reminder.

As far as I was concerned I had settled my final bill, as I thought, on 26 February 2015 an amount of £133.25. I then found during the months of March and April both Spark Energy and British Gas were taking direct debits out of my bank account. So within a period of 49 days I had in fact paid out £359.25 for duel fuel. Believing the changeover of energy suppliers had been completed and final payment made I duly cancelled my direct debit to Spark Energy.

I also pointed out that if my account was still outstanding why can't I access this online. I've tried logging on but my details are not recognized. I've since sent an email 12 March 2018 to customer service saying as I haven't had any acknowledgement from your company since sending my email dated 28 Feb and paying the attached bill £24.13, re **** I can only consider that this matter is now settled.

Response from Spark Energy - SILENCE!!!

Hi benjiplace

Sorry to hear about this.

Can you forward the emails over to the address given in my profile please? I'd be happy to help.

Kind regards

Jenny
Customer Relations Manager