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Hi Jenny,
I have just had a rather disturbing call from an agency in Glasgow claiming to be collecting the recent invoice from yourselves.
This bill has just been paid in full through your online service and was delayed in only just receiving the bill through the mail and also to not being at home for the last few days. I also just wanted to clarify this company OPOS does in fact represent you. If so can you explain why you have resorted to referring this to a debt collection agency without warning?
This companies manner is very alarming in the way they approach your customers, leaving worrying messages to contact them immediately.
I called and informed them I was making the payment direct to yourselves as I was not aware of any connection between them and Spark, or if they had any authority to take payment on your behalf, especially over the phone.
I would also like to be assured that this in no way has impacted my credit rating.
I look forward to hearing from you shortly.
Originally posted by barrowr
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Have you followed this earlier suggestion by Jenny?
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Sorry to hear that you're receiving contact about a bill after such a long time.
If you can email me using the address given in my profile, I can have a look into this for you, and I'll make sure we get things sorted out. It would be great if you could include your full name, the address of the property we supplied you at and your email address.
Kind regards
Jenny
Customer Relations Manager
Originally posted by Spark Energy: Jenny
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It seemed to work wonders for luccaforum751