Spark Energy and Opos Limit problem

Former Spark Representative

Hi DRVN1

I'm really sorry to hear that your daughter and her flatmates are having problems with their account.

Can you please ask them to email me using the address given in my profile? I'm happy to review the account for them, and see what I can do to help. I work for Spark's Complaints team so I can handle this as a formal complaint.

If they get in touch, please ask them to include the name of the main account holder, your MSE screen name, and the supply address.

Kind regards

Jenny
Customer Relations Manager

D_M_E

DRVN1 - there could be nothing wrong with the meter - Spark could have put a debt on the thing from a previous tenant/occupier which the current occupants are wrongly paying off when they feed the meter.

Also get them to turn off ALL and any form of heating, including any hot water immersion heaters.

DRVN1

Dear Jenny,

Thank you for your prompt attention and reply.

Thank you too for your thoughts and ideas D-M-E :T
We did get all of them to use a process of elimination to try to determine if it was the heating, immersion heater and so on. As it is, they're frightened to even boil a kettle! :eek:

It's been worrying us all half to death :mad:

I never considered the option that they could well be paying off an outstanding debt at that address ... but they understood that the place had been unoccupied for the previous 3 years.

It has been suggested that 'someone' could have tampered with the meter though, that's why the attitude that suggests a complete lack of urgency to have this checked, is so infuriating.

The other threads on here do not inspire confidence but something has to be done so we've stepped in, in an attempt to escalate this and find a realistic solution. A senior member of staff needs to take responsibility and some concerted action and more importantly, a resolution.

As it stands, there is no sense whatsoever that anything is, or will be done because there in no incentive by SPARK to do anything. The impression being given is that there is nothing to be gained by SPARK by assisting, because they're getting their money either way.

Jenny, I'm sorry this puts you in the firing line but how do I access 'the address given in your profile?'
Customer Relations Manager

DRVN1

SPARK ENERGY: JENNY
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Which link do you want them to contact you through?

DRVN1

SPARK ENERGY: JENNY
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Which link do you want them to contact you through?

Affynity

I received an OPOS demand today for nearly £1600!
I can still log in to my Spark Online account, even though it's been closed a year and I can see that the account is closed and the closing balance is £0.01 in credit.
This OPOS letter doesn't allude to any particular bill or any particular billing period. It simply demands an unpaid bill.
The client REF, which I assume corresponds to the Spark account number is not the same account number. But somehow, I have received this demand at my new address.

I don't feel confident that either Spark or OPOS are taking enough necessary steps to rectify this.

DRVN1

Scary!!!
But the upset of this all is the fact that there is no arguing the billing because the meter must be fed or they'll be without!
They've got them over a barrel and nobody seems to care because they're still getting their money rolling in.

D_M_E

If it's been unoccupied for the previous 3 years then there could be outstanding charges, such as the daily standing charge, added to the meter which the current occupiers have been landed with.

Also if the previous occupiers left leaving outstanding unpaid bills - it all adds up.

There may also be a cable leaching the supply and feeding an unknown power drain.

Have they tried turning off the mains switch - usually on or near the main fusebox - and doing without power overnight and see if anything nearby loses power?

A night should not have too much detrimental effect on freezers/fridges if they are left shut.

Campbell123

Jenny,

Me and my partner have just received a letter sent by Opos claiming that we have an outstanding bill of approximately £1800 despite having left Spark Energy over 18 months ago. Would you be able to look into this on our behalf if we send you our account details?

There has been no contact with Spark Energy since we moved to a new energy provider 18 months ago and we cleared any outstanding charges at the time. Is there any reason why these letters have been sent out to ex-customers?

Many thanks.

DRVN1

All worth a try. Good idea. Thank you.:o