AIMS Review

This company is awful! I was caught out here by false advertising and hope no one else suffers the same fate.

In essence you pay £300 and they chase down a number of financial industries that may have charged PPI. They came up with absurd potential figures of compensation (£3000+) to me when I took the policy out. They have returned nothing and no more work is being done on the case.

The £300 can be returned to you if they don't get you any compensation but only after 12 months!!! So 3 months into the policy and they can't refund me a penny. I will get my £300 back in 9 months time which I have to remember to call them on otherwise they wont give you the money back.

Biggest waste of time and money! All down to their false advertising. The sales team is blatantly lying to their clients to make their commission and the customer service team has to pick up the pieces.

My 80 year old mum has just been debited £299 by this company :-( she has Alzheimer's and when the packs arrived she said to me "this came what is it"!!
I couldn't get through to them this evening but will try again tomorrow, after reading the posts on here I'm not too sure I will get her money refunded or her details removed from their database.
I think it's disgusting that they can prey on vulnerable people like this!
Has anyone had any luck getting a refund from them?

We managed to get back the £250 our mother paid. We explained that she has memory problems and also some hearing loss. They said if we got a letter from her GP confirming that, then they would refund the money. In the end they refunded it without the GP's letter.

My mother told my sister and me that she had definitely not given them her debit card number (but she had). Aims did send the paperwork, as promised, with cancellation details but my sister, who lives with my mother, looked at it briefly and thought it was something they did not want and threw it away.

We only knew about it when the transaction showed up in my mother's bank statement we tracked down the phone number she'd noted down.

We asked for a transcript of the conversation she had with them which they said we could have for £10. Eventually they sent the C.D recording in which you can hear that my mother was not at all on top of things financially - and she explains, at one point, that her daughters deal with things like insurance and energy bills.

Aims have told us that the agent who spoke to our Mum (very kindly and patiently...) had disciplinary action taken against her and was provided with further training. They say she no longer works for them. But was she scapegoated?

And is there anywhere we should send this recording to?