Lovefilm customer service!!! pmsl

Personally I do not find them too bad, I joined on 3 months free then called to cancel and was offered 3 months for the price of 1.

Have always had a good amount of discs coming through with instant return and I do keep my list to a minimum.

The end of the day if you want to cancel dont rely on Royal Mail to get it there on time do it a good week before then call and cancel (in the meantime remove everything from your account so they cant send anything)

I found them rubbish too, They carried on charging me 3 months after I cancelled it. I did get refund however, but wouldnt use them again.

errolevans wrote:

I cancelled my account, and because my billing day was a sunday (10th Dec)they billed me for another month because the final disk reached them on the monday (11th Dec).

The disk arrived after the cut off date , did it not ?

Maybe it should have been sent alot earlier if you knew you were going to cancel ?

they are scammers! i'd strongly warn anyone against them. they have killed screenselect (both me and my friend noticed a sudden decline in service and slowness of dvd dispatch/delivery around the time they combined with love film last year)

i am only still with them because i signed up to screen select on a 3 months for 1 thing emd sept (my account runs out on the 12th as they extended by two weeks after numerous complaining)

-initially i signed up for free cinema tickets (vue ticket offer) and then had a big whoo-har trying to get the tickets.
at first they refused to send them to me as i had not fulfilled the terms and conditions, i stated that there wasnt any on the ticket and the only information given was to sign up and again, there were no clear signs for any terms and conditions in regards to the tickets, just standard rental terms.
eventually after argueing my case for 6 weeks (i know it was free stuff but i refused to back down out of principle) and they finally agreed to send me two of the original four as a good will gesture.
this was all back in aug, and i only received them early december.

-another was when i tried to sign up for a free trial through cd wow, not realising it was the same company and that as i had already had a free trial with them until i had completed signing up. i then was told i would be charged if i didnt cancel via phone within 30 mins.
i was at work and only had access to email so emailed them instantly to cancel explaining i could not call and that if i was charged i would be expecting a full refund back cos as far as i was concerned the account was cancelled.
after much argueing, again over a month, i finally got my money back.
they tried doing the same thing to my friend (i stupidly sent her the link from freebies) but she ended up keeping the month and cancelling.

-also, just before xmas i didnt have any disc's dispatched for two weeks. i emailed a number of times quering this and their excuse was that i didnt have enough discs in my list. i think the problem was that i had seasons of 4 disc sets so had about 18 actual disc's in my list but only about 8 or 9 individual titles. i also pointed out that when i log in, on the main screen i'm show to have about 20 titles in my list, but a couple are ones that arent even released. i mentioned this also sayin that even with the non released titles the home screen still stated i had about 18 titles.
eventually they agreed to add two months to my subscription which is what i requested due to their faults.

another was that the turn around slowed right down. they would claim to send out a disc on say monday but i'd be lucky to get it by thursday. i thought it was the post but my friend (who is only still with them for the same 3 for 1 offer i am) said she had noticed it too.
this coupled together with the fact that i signed up for blockbuster mid dec and if they sent out a disc on a monday i'd have it tues, or wed at the latest. the way lovefilm 'claim to be'
as it stands they still take ages to deliver dvd's and i'm still waiting on one that was shipped out friday apparently.

add all this to automated emails that are usually irrelevent thus making it almost impossible to get anywhere in adequate time. the amount of times i would have to point out that i have already said X, Y and Z many times before is beyond me

needless to say, i am NOT renewing my subscribtion and will be sticking to blockbuster as not only is the service better but in my first two weeks i had been sent all my top titles, some of which had been in my lovefilm list for a fair few months.

I found screenselect absymal - terrible customer service, and they kept taking money out of my account for 7 months after cancelling the subscription...

Never had cause to say a bad word against LoveFilm - they even invited me to join their pre-view panel, which means you get to see pre-release films for free in return for filling in a questionnaire. Last one I saw was Sugarhouse Lane - it was really, good, so keep an eye out for it when it hits the silver screen....