Diamond Resorts-is it a scam?

CharlieChap1979 wrote: »

I´m an employee of DRI, one of the dreaded sales reps as we have been portrayed in here and no of course Charlie is not my real name.

I´m dumfounded. Genuinely. 16 pages of just a few people having had a bad experience of a company and a whole load of people who are actually members of DRI singing its praises. Judging by the tone and repeated revisiting I should suggest that the folks bringing disrepute to the company are themselves the ones feeling conned, and not the ones who make use of the points. Good points have been made by the offending persons, but their negativity is in regard to their own experiences with DRI for which of course I´m sure DRI could have helped. Afterall, it´s likely that it´s the customer expecting to move the goal posts in these occasions, not the company (AND, we do try to help when we have been made aware of an issue even when contractually we don´t have to, we do value our members and want to keep them). Name calling, which what this thread has degraded to is indicative of their own character more than the reputation of the company, afterall, how many members do we have??? And how many negative reports do we have??? I came across this site by accident, and feel personally saddened. I do not use a "hard sell" myself. I don´t need to. People expect a hard sell, they instead get all the advice they ASK for. Something eliquently put to me once regarding sales, a person feeling hungry walks into a fish n chip shop, sees the pictures on the wall, the smell of the fryer and buys take away fish n chips. He´s happy, got lots of really good food. Proprieter made some cash, so he´s happy, but he didn´t actually ´sell´ anything. What us sales reps do is, when someone walks in of their own free will, to look at buying our fish n chips, we present the fish n chips, we demonstrate the fish n chips by itself, with curry, with peas, with gravy, we explain the price, and the responsibilties on both parts, the customer´s to pay into the agreement, ours to spend tremendous sums of money each year upgrading our resorts so they´re ALWAYS and without a doubt THE VERY BEST that we can offer along with the staff and many other features of the Diamond Resorts resorts, so that the customer is more than satisfied with the holiday. The customer very often walks out with fish n chips, maybe even fish n chips with curry sauce, but every year during the many holidays in fabulous accomodation, they eat the things and love them, then they go home and start getting excited about the next time they can have fish n chips (or maybe a kebab this time?? Or sausage n chips, or a salad, or Pizza, or Fajitas, or Curry... It´s all available out our fish n chip shop). Never having to worry about, will my balcony overlook a waste disposal site?? NO OF COURSE IT WON¨T. Will the staff be rude or unattentive. NO OF COURSE THEY WON¨T. Will the paint be peeling? Will the pool be clean and warm? If the boiler breaks, will it be repaired instantly, and is the boiler so good in the first place it´s less likely to break at our resorts than most other places?? YES!!!
Some people as they do outside the metaphor, will buy the fish n chips knowing they´re allergic to fish, or at least suspecting they might be. Guaranteed holidays, aren´t for everyone. If you don´t want the security, the kudos of having spare points to gift to children, or family. If you don´t want to just ¨know¨ how good your vacation will be then don´t buy the package. No one holds a pen in your hand and says hand over your cash or else. Or else what?? I would not recommend a single person who can only vacate during peak periods hand over a few thousand pounds to any organisation like ours, if you can eat only at 5am, don't buy fish n chips. You can't get them fresh at that time and they won't re-heat very well. You know, it's not brain surgery. People are expected to know what's right for them.

Don´t know what else to say.

Bit sad really that I found this. Glad I know how some people feel, it has enlightened me somewhat, and it feels good to see both sides of the fence. On the other hand. I know the holidays are sooooo good, I just won´t be swung into not believing in them. I did once work for a call centre in the UK and I had to tell people why their phone line wasn´t working. It broke my heart that I couldn´t do more for them due to beaurocracy and it made we want to leave the company, the company was not behaving how I would given free choice. That´s a crucial thing for me, and I LOVE working for Diamond Resorts International. We offer such a good product, I´d buy it if I could afford to.

I look forward to reading your replies.