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Very annoyed. I was on a 3year fixed tarrif dual fuel and into the second year it was very expensive compared to their annual tarrif, so I arranged to change. Change went OK - but beware the cancellation fee is not just £30 - it is £30 per fuel. Just got my first bill - while unit charge for Electricity went down from 13.17 to 10.64, the daily standing charge went up from 19.22p (£70.15 per year) to 25.02p (£91.32 per year). Similarly gas, unit change down from 3.983 to 2.42 to and daily standing charge down from 23.93p (87.34 per year) to 18.59 (£67.85 per year) - so all in all that balances out. No idea why standing charge has gone up on electricity and, on phoning, the girl was not really able to explain it either! But despite the extra charges I will still be some hundred pounds better off.

Delete33 wrote: »

Greenstarenergy failed me I am afraid. Left them in Jan this year, had £1000 credit, just received my money last week through Resolver here at MSE. Passed from customer service rep on a daily basis, appalling lack of care and understanding. NO Compensation given from them after they had my £1000 for months in their bank account. They asked me to send proof that the money had not been paid back to me in April, I asked them for proof that it had left their bank account and paid back to me. DO not go with Greenstarenergy.

Me too. They took months to release the gas meter reference to the new supplier and I am well over £150 in credit. Final bill arrived 27 July but still no refund. They must be in financial difficulties to have to hold on to people's money for this long. I will get on to the Ombudsman although I am sure they already know this is happening.

I have found these to be very good,billing is accurate and the price is good,I have now signed up for another 12 months for me and my farther.
My farthers account was in credit by quite a bit because I set up DD for both gas and electricity but npower only let electricity to be changed over so as a consequence the account built up a big credit,it was no problem to get the money back,they refunded the account no problem.
The bills are also very clear.

We are about to find out how they are when switching. Today (as expected and pre-warned) I received an email from my new supplier asking for meter readings, which I supplied. There was a little "flash" on screen so I did telephone and spoke with a lovely lady just to confirm they had received them - she read them out to me. Then I tried to put the same readings in to my account screen for Green Star and it would take my gas reading, but not my electricity reading. Tried using the automated system, failed, held the line (not long and free call) to give the reading verbally but the operative said that as my switch was in progress the reading would have to come from the new supplier. Okay, but Green Star did an estimated reading on 1st September which was a slight over-estimation. No matter, I keep a spreadsheet and record at least monthly readings.

My calculations show that I have underpaid by £7.51 over the past 12 months. My next payment to Green Star is due 26th September, twelve days after my switch date. What's the betting that dd goes out? This will not cause hardship, but it is annoying.

When chatting to the new supplier operative, I mentioned our new boiler fitted in June to replace the 29-year-old one and the fact that I had under-estimated our usage by 10% on that basis, but really I had no idea this year and she said that was okay because they review payments after six months.

We shall see...will also post some of this on the new supplier, So Energy's, thread.

Yes I agree. Had my final bill a few days ago, all correct. Their customer service is superb.