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  • FIRST POST
    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 14th Mar 18, 11:06 AM
    • 94Posts
    • 26Thanks
    MSE Andrew
    Add your feedback on energy supplier Usio Energy
    • #1
    • 14th Mar 18, 11:06 AM
    Add your feedback on energy supplier Usio Energy 14th Mar 18 at 11:06 AM
    This is a feedback thread on energy supplier

    Usio Energy Supply

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 1
    • gordonbennet
    • By gordonbennet 2nd May 18, 9:49 PM
    • 201 Posts
    • 183 Thanks
    gordonbennet
    • #2
    • 2nd May 18, 9:49 PM
    • #2
    • 2nd May 18, 9:49 PM
    You have to agree to having a smart meter installed
    I'm not a lawyer, so this is just my opinion. Don't go acting on legal advice you get from a stranger on the internet!
    • FullForce
    • By FullForce 2nd May 18, 11:40 PM
    • 146 Posts
    • 63 Thanks
    FullForce
    • #3
    • 2nd May 18, 11:40 PM
    • #3
    • 2nd May 18, 11:40 PM
    You have to agree to having a smart meter installed
    Originally posted by gordonbennet
    If you opt for their Green Lite tariff (dual fuel or electric only options), you can keep your existing, non-smart meter.

    http://usioenergy.com/tariffs/
    • theyiddo
    • By theyiddo 8th May 18, 1:47 PM
    • 68 Posts
    • 36 Thanks
    theyiddo
    • #4
    • 8th May 18, 1:47 PM
    • #4
    • 8th May 18, 1:47 PM
    Have recently switched (on 6th May) from npower to Usio on their "Home After 7pm" fixed tariff. The switch itself went smoothly and within the 21 days.

    I've already got a smart meter installed, but am just waiting for them to contact me about installing their own (they confirmed they would be in touch).

    Will give you all an update a few months in to see how they are performing.
    • Davidpreston
    • By Davidpreston 17th May 18, 8:34 PM
    • 1 Posts
    • 0 Thanks
    Davidpreston
    • #5
    • 17th May 18, 8:34 PM
    • #5
    • 17th May 18, 8:34 PM
    I joined today and then noticed that they take direct debits in advance so l quit. No prepayments for me! I!!!8217;m surprised this isn!!!8217;t mentioned on the Energy Club page like it does for other companies. I!!!8217;m going elsewhere for my energy, thanks.
    • Hengus
    • By Hengus 17th May 18, 9:17 PM
    • 6,846 Posts
    • 4,403 Thanks
    Hengus
    • #6
    • 17th May 18, 9:17 PM
    • #6
    • 17th May 18, 9:17 PM
    I joined today and then noticed that they take direct debits in advance so l quit. No prepayments for me! I!!!8217;m surprised this isn!!!8217;t mentioned on the Energy Club page like it does for other companies. I!!!8217;m going elsewhere for my energy, thanks.
    Originally posted by Davidpreston
    Welcome to the forum. Why are you against paying in advance when you pay for most things before supply? All consumer energy credit balances are now fully protected by Ofgem. You will pay your ISP in advance, if it goes bust you may not get a penny back.

    The reason why small suppliers ask for a monthís payment at the start of supply is because they have to pay their wholesalers in advance. They also end up paying more for Bank credit than the Big 6 as they have yet to establish a business credit rating. The advantage to you is that they can offer the cheapest prices. The fact that they do not pay WHD also helps.
    • theyiddo
    • By theyiddo 30th May 18, 8:43 AM
    • 68 Posts
    • 36 Thanks
    theyiddo
    • #7
    • 30th May 18, 8:43 AM
    • #7
    • 30th May 18, 8:43 AM
    Update:

    So far so good. I've had a problem on their website in entering my gas meter reading (electric works fine), so have emailed my reading - but customer service have logged a call with their systems people to look into it. The thing I am impressed with is that once my readings are updated on their system it appears to give me an up to date balance of whether I am in debit or credit. I recall with npower it often took until the next quarterly bill for me to find out, which was pretty rubbish (I've no idea what the rest of the Big 6 are like for that - or whether its just npower that are tardy!)

    Looking forward to seeing how the smart meter works with their app, once they install their smart meter.
    • Suzy P
    • By Suzy P 25th Jul 18, 5:52 PM
    • 8 Posts
    • 2 Thanks
    Suzy P
    • #8
    • 25th Jul 18, 5:52 PM
    Usio energy
    • #8
    • 25th Jul 18, 5:52 PM
    ok, so despite MSE's quote, when I clicked through to the site it told me I needed to get a quote. To do that I had to put my post code in and then.... log in???? There is nothing to allow a registration, so how can I log in??
    Has anyone else had this problem?
    • Hengus
    • By Hengus 25th Jul 18, 6:56 PM
    • 6,846 Posts
    • 4,403 Thanks
    Hengus
    • #9
    • 25th Jul 18, 6:56 PM
    • #9
    • 25th Jul 18, 6:56 PM
    ok, so despite MSE's quote, when I clicked through to the site it told me I needed to get a quote. To do that I had to put my post code in and then.... log in???? There is nothing to allow a registration, so how can I log in??
    Has anyone else had this problem?
    Originally posted by Suzy P
    I am not sure what you mean. I have just got a quote directly from the supplierís website and the button to select is SIGNUP at the bottom of the quote. This then asks for your details etc. You are not registering or logging in, you are accepting an online quote. You can only Sign In when your supplier has provided you with log in details. Often online accounts do not go live until after the actual transfer of supply has taken place.
    • JohnAdams
    • By JohnAdams 25th Jul 18, 7:49 PM
    • 4 Posts
    • 1 Thanks
    JohnAdams
    I've been waiting on a promised smart meter install for around 3 months now, they did arrange a date around a month in but they never turned up. After trying numerous times to reach them on their phone (which they automatically send you to voicemail at 2 minutes, probably to keep call waiting times down for Ofgem, and never returned my call) i finally got hold of them and they blamed it on them switching metering provider.

    2 months later and still no smart meter and i've been told it will at least be another month. Appears they have grown too fast to keep up their promises.
    • fhannah
    • By fhannah 11th Aug 18, 2:17 PM
    • 1 Posts
    • 1 Thanks
    fhannah
    No secure website to enter bank details
    We were keen to make the switch to Usio but both on Apple Safari and Windows IE internet browsers the website is not secure/encrypted.

    I will not put my full bank details on any site that does not meet even basic security standards.

    I am sure I could telephone them with my details but this has put me off completely, as it raises concerns about other areas where my personal information may be at risk.
    • gadgetmind
    • By gadgetmind 12th Aug 18, 4:09 PM
    • 10,873 Posts
    • 8,790 Thanks
    gadgetmind
    Try changing http to https in the address box.
    I am not a financial adviser and neither do I play one on television. I might occasionally give bad advice but at least it's free.

    Like all religions, the Faith of the Invisible Pink Unicorns is based upon both logic and faith. We have faith that they are pink; we logically know that they are invisible because we can't see them.
    • theyiddo
    • By theyiddo 15th Aug 18, 11:11 AM
    • 68 Posts
    • 36 Thanks
    theyiddo
    We were keen to make the switch to Usio but both on Apple Safari and Windows IE internet browsers the website is not secure/encrypted.

    I will not put my full bank details on any site that does not meet even basic security standards.

    I am sure I could telephone them with my details but this has put me off completely, as it raises concerns about other areas where my personal information may be at risk.
    Originally posted by fhannah

    Strange, as the only part that was not "https" for me was the initial quote section (which does not need to be) - anything where I had to enter personal details was secure.
    • theyiddo
    • By theyiddo 15th Aug 18, 11:15 AM
    • 68 Posts
    • 36 Thanks
    theyiddo
    I've been waiting on a promised smart meter install for around 3 months now, they did arrange a date around a month in but they never turned up. After trying numerous times to reach them on their phone (which they automatically send you to voicemail at 2 minutes, probably to keep call waiting times down for Ofgem, and never returned my call) i finally got hold of them and they blamed it on them switching metering provider.

    2 months later and still no smart meter and i've been told it will at least be another month. Appears they have grown too fast to keep up their promises.
    Originally posted by JohnAdams

    The company doing the installs for Usio called me about a month ago, and the earliest date in my area was end Sep - can't remember their name, but think it began with an "M". I'm not overly concerned as I have a smart meter installed previously by EDF, so it still gives me a reasonable estimate of the energy being used even though the tariff is different.
    • hkhan194
    • By hkhan194 20th Aug 18, 8:36 AM
    • 1 Posts
    • 0 Thanks
    hkhan194
    have recently switched (on 6th may) from npower to usio on their "home after 7pm" fixed tariff. The switch itself went smoothly and within the 21 days.

    I've already got a smart meter installed, but am just waiting for them to contact me about installing their own (they confirmed they would be in touch).

    Will give you all an update a few months in to see how they are performing.
    Originally posted by theyiddo
    what is this after 7pm means?
    • brewerdave
    • By brewerdave 22nd Aug 18, 9:16 AM
    • 5,252 Posts
    • 2,325 Thanks
    brewerdave
    Just starting the switch to Usio Smart Green Fix 5.1 for leccy.
    Don't really want a SMETS1 meter fitted (don't think it'll work anyway because of very flaky mobile coverage) but some earlier posts suggested that USIO are well behind with fitting schedules. Is that still the case?
    • fleur38
    • By fleur38 27th Aug 18, 5:06 PM
    • 18 Posts
    • 31 Thanks
    fleur38
    smartmeter problem
    I did my comparisons with MSE Energy Club, decided I wanted Usio Smart Green Fixed 5.1, so clicked through to their website. Had to enter all my info again and so did, including fact that I already have a smartmeter. It gave me options, including one I wanted but added the condition that I can't already have a smartmeter and that I have to agree to having one of theirs installed.
    This might stop me switching to them in which case I would like to know and i'll go elsewhere, thanks.
    I clicked on the 'help' banner but it was not live help chat (but looked like it would be with a help chat box that popped up). It just converted it into an email and said that someone would be back to me soonest.
    Anyone else had this? If already having a smartmeter voids you, then it should say so in comments on MSE site to save people wasting their time.
    GC £34.14/£200
    • fleur38
    • By fleur38 29th Aug 18, 10:53 AM
    • 18 Posts
    • 31 Thanks
    fleur38
    smartmeter problem - update
    Hadn't heard back from USIO so called today. If you already have a smartmeter installed you can only have one of their tariffs.
    It's variable and a lot more expensive that the one I wanted from MSE cheap energy site. I wanted Smart Green Fixed 5.1
    I did say that I was prepared to have one of their meters installed and asked what the difference was with my meter and a normal meter in that I was happy to take readings and send them in. The nice lady said she didn't know but I could only have their one and only tariff available to people who currently have smartmeters. When I orginally had mine installed it was said that everyone needed one by 2020 so I just got mine done early. Was also told by British Gas that it would still work even if I switched supplier after - it doesn't. It's one of the ones that has gone dumb and I have to take monthly readings myself.
    Didn't go with Usio, went elsewhere.
    GC £34.14/£200
    • brewerdave
    • By brewerdave 29th Aug 18, 11:17 AM
    • 5,252 Posts
    • 2,325 Thanks
    brewerdave
    Hadn't heard back from USIO so called today. If you already have a smartmeter installed you can only have one of their tariffs.
    It's variable and a lot more expensive that the one I wanted from MSE cheap energy site. I wanted Smart Green Fixed 5.1
    I did say that I was prepared to have one of their meters installed and asked what the difference was with my meter and a normal meter in that I was happy to take readings and send them in. The nice lady said she didn't know but I could only have their one and only tariff available to people who currently have smartmeters.
    Originally posted by fleur38

    Many of the suppliers are looking for "unconverted" households to count towards their Govt./OFGEM obligations install targets. I suspect that houses already with Smart meters are excluded from the stats.
    I've signed up to Usio -but I'm hoping that they won't get round to chasing me for an install until I'm ready to switch again
    • theyiddo
    • By theyiddo 3rd Sep 18, 8:38 AM
    • 68 Posts
    • 36 Thanks
    theyiddo
    what is this after 7pm means?
    Originally posted by hkhan194

    Its just the name of one of their fixed rate tariffs.

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