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Interesting observation my last 2 meter readings have been removed from my online account. I have submitted a new reading today, and took a screen shot which says successfully submitted.
I have not had any requests for increased Direct Debit payments.
Can't say I have a good feeling about this company - had the choice to go with a more established small company (SO ENERGY) which would have been around £60 more per year and locked in a good rate for winter.
If One Select go kaput - the best rate I can get now would cost me over £200 more - a lesson learned perhaps. Don't always go for the cheapest ! We shall see.0 -
WAS thinking of One Select as my next leccy supplier when First Utility get my SOLR switch from Usio finally sorted. However, reading the last handful of comments I think it's back to the drawing board!!0
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Switched away from them in July last year and, unbeknownst to me, they still had a sizeable credit balance of mine. I only found out as I got a final bill by email on Tuesday. This is shocking service and trying to contact them to get the credit back is hard. Guess this will be going to the Energy Ombudsman in a few weeks
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26 Sept 2018 DD @ £41 taken
30 Sept 2018 Contract Start date
12 Oct 2018 notification of purported review DD will increase to £71 a 75% increase.
13 Oct 2018 Challenge to that to Company secretary – 7 days to reply providing full particulars.
22 Oct 2018 No reply – DD cancelled
25 Oct 2018 Reply to request for full particulars – calculation arriving at £71 bears no relationship to estimated consumption or to historical consumption record held by consumer – Oneselect figures taken from “a national database”
26 Oct 2018 “Raises more questions than answers” Please further clarify e.g. what national database.?
2 Nov 2018 reply expected
Check out trustpilot reviews0 -
26 Sept 2018 DD @ £41 taken
30 Sept 2018 Contract Start date
12 Oct 2018 notification of purported review DD will increase to £71 a 75% increase.
13 Oct 2018 Challenge to that to Company secretary – 7 days to reply providing full particulars.
22 Oct 2018 No reply – DD cancelled
25 Oct 2018 Reply to request for full particulars – calculation arriving at £71 bears no relationship to estimated consumption or to historical consumption record held by consumer – Oneselect figures taken from “a national database”
26 Oct 2018 “Raises more questions than answers” Please further clarify e.g. what national database.?
2 Nov 2018 reply expected
Check out trustpilot reviews
https://forums.moneysavingexpert.com/showpost.php?p=74780609&postcount=279 :cool:
Respect at getting up at 6am on a Saturday morning to make this post!
(or perhaps you've not been to bed yet?)
Here is an explanation of the meter reading validation process carried out by an independent meter validation company.
This is provided by So Energy, but is common to all energy suppliers
https://www.so.energy/so/help-and-advice/faq/switching-to-us/Opening-Read-Validation
Whilst the article relates more specifically to opening reads, suppliers carry out a similar process for any customer supplied meter reading. Accordingly, the independent meter validation company will also have consumption profiles and those can be consulted on in a similar manner.
In short, the supplier does not believe you supported by evidence provided by the independent meter validation company.
And I do not believe trustpilot reviews
https://www.bbc.co.uk/news/technology-43907695
ok, that was for fake positive reviews, but if positive reviews can be faked, so can negatrive ones.Fake online reviews are being openly traded on the internet, a BBC investigation has found.
BBC 5 live Investigates was able to buy a false, five-star recommendation placed on one of the world's leading review websites, Trustpilot.0 -
stuffforsell09 wrote: »....As my summer bills are so low my credit has crept up, which is fine as I can use this against my winter bills and my direct debit won't have to be increased.
Ditto, but they have still upped my DD amount. The toerags are apparently unhappy with an account that's over £300 in credit, and want me to build up another £300's worth of credit.stuffforsell09 wrote: »..
I thought I would warn other MSE's that is they are with One Select there is a chance of this supplier going under. Not sure what my rights are but I guess if they did go bust I would lose my credits. I suppose for people in debt to One Select they wouldn't have to pay.
Confirmation that Flexenergie B.V. is insolvent.
https://www.faillissementsdossier.nl/en/suspensionofpayment/1442296/flexenergie-b-v.aspx
You won't lose your credit balance. That is protected by OFGEM. And the people in debt will still have to pay, But if they do go bust it will still be a PITA.
They may well have 40,000 customers signed up at the moment, but it's gonna be 39,999 pretty darned soon.:)0 -
This happened to me too!0
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I still owe IRESA a couple of hundred pounds as they never managed to send me a final bill a year before they went bust. I think it unlikely that I will be pursued for that debt now.Ditto, but they have still upped my DD amount. The toerags are apparently unhappy with an account that's over £300 in credit, and want me to build up another £300's worth of credit.
Confirmation that Flexenergie B.V. is insolvent.
https://www.faillissementsdossier.nl/en/suspensionofpayment/1442296/flexenergie-b-v.aspx
You won't lose your credit balance. That is protected by OFGEM. And the people in debt will still have to pay, But if they do go bust it will still be a PITA.0 -
I still owe IRESA a couple of hundred pounds as they never managed to send me a final bill a year before they went bust. I think it unlikely that I will be pursued for that debt now.
I wouldn't hold your breath. Deloitte LLP are the appointed administrators and a major part of their work will be the recovery of all monies owed to Iresa. Your case could become an interesting test of The Back Billing Code.0 -
I gave final meter readings & informed Iresa in August 2017 that I was moving out & cancelled my Direct Debit. I was expecting a final bill but it never arrived. As it's now over a year later under the backbilling rules I don't believe that they can bill me.I wouldn't hold your breath. Deloitte LLP are the appointed administrators and a major part of their work will be the recovery of all monies owed to Iresa. Your case could become an interesting test of The Back Billing Code.
TBH I would have been happy to pay if they had sent me a bill but I'm really not going to chase them up & demand they send me a final bill.0
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