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Add your feedback on energy supplier OneSelect

edited 30 November -1 at 1:00AM in Energy
91 replies 21K views
MSE_AndrewMSE_Andrew MSE Staff
130 posts
Third Anniversary I've been Money Tipped! Energy Saving Champion
MSE Staff
edited 30 November -1 at 1:00AM in Energy
This is a feedback thread on energy supplier
OneSelect

Please share your experience with other MoneySavers. Click reply to take part
  • Did your switch go smoothly?
  • Have you had problems since?
  • Is it easy to contact?
The feedback comes as part of the
Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
«13456710

Replies

  • edited 19 May 2017 at 1:24PM
    SnowManSnowMan Forumite
    3.3K posts
    Part of the Furniture 1,000 Posts Photogenic
    ✭✭✭✭
    edited 19 May 2017 at 1:24PM
    When you use the Cheap Energy Club and click on 'feedback and info' for the OneSelect 12 month tariff, it shows next to Discounts 'Discount per fuel'.

    This needs to be amended to show what the amount of the discounts actually are. Without this it info it is fairly meaningess to quote the unit rate and standing rates, given the discount seems to be of the order of 10% of the cost of the tariff (at least in my case).

    Working back from the numbers, I deduce there is a £60 discount included in the MSE quoted figures.

    Looking at the OneSelect website and picking the quote option, I deduce this is a £30 per fuel duel fuel discount, so total discount £60 (= 2 x30) for someone with both gas and electricity.

    Although Energy Helpline claim it is a £30pa per fuel loyalty bonus paid monthly.

    Anyway whatever the discount is the discount info on the MSE cheap energy club needs to explicitly state £30 per fuel {insert type of discount e.g. duel fuel/loyalty} discount.
    I came, I saw, I melted
  • There is a so called bonus that is a work around for an exit charge. You MUST stay for the FULL 12 months to get it. It is in the T&Cs:

    9.8.1.1 SECURE plan

    (a) The annual cashback will be credited to your

    account after a continual twelve-month supply

    period.

    Customer TCs 29.03.17

    10

    (b) To qualify you must have paid us by Direct Debit

    payment only for the previous twelve months of the

    SECURE plan

    (c) The discount/cashback is limited to domestic

    customers with maximum gas usage of 20,000

    kWh and 10,000 kWh electricity

    (d) This plan cannot be used by commercial or

    business customers

    (e) This plan cannot be used in combination with any

    other offers

    (f) You can only use this plan at one address only

    (g) If you terminate the contract within twelve months,

    you will lose the rights to receive the annual

    cashback

    (h) If there are any outstanding payments due on your

    account at the end of the 12 month period of the

    SECURE plan, the cashback will not paid out

    (i) If you failed to give the opening and closing meter

    reading every quarter, you will lose the rights to

    receive the annual cashback

    (j) If we are of the reasonable opinion that, or we

    detect that, you have (i) been fraudulent in

    providing meter readings or (ii) tampered with a

    meter at the property, in each case (i) and (ii) you

    will lose the rights to receive the annual cashback

    (k) You are required to pay for the SECURE plan two

    months in advance when combined with the

    discount or cashback plan.
  • mk1008mk1008 Forumite
    10 posts
    At the moment OneSelect office hours is only Monday - Friday 8:30 -17:00.
    So you need to consider this if you want to contact them.
    They are very slow responding email, most of my email didn't get any reply.
    You only can rely on phone to contact them.
  • HuxpigHuxpig Forumite
    2 posts
    Bonus is supposedly incorporated in tariff figures.
    Just in the process of switching.
    On-line portal not yet available to enter meter readings etc.
    Will wait and see how things pan out!
  • Mr_KMr_K Forumite
    1.1K posts
    Car Insurance Carver!
    ✭✭✭
    Huxpig wrote: »
    Bonus is supposedly incorporated in tariff figures.
    Just in the process of switching.
    On-line portal not yet available to enter meter readings etc.
    Will wait and see how things pan out!

    Their only portal has been 'coming shortly' for a few months now. They need to get their act together soon or I'll be switching again.
  • jim100ukjim100uk Forumite
    10 posts
    First Post Debt-free and Proud!
    MoneySaving Newbie
    Signed up with Oneselect on 29th June.

    They wrote after the 2 week cooling off period (11 July) requesting meter readings and by 17th July the switch was complete. Straightforward process and their documentation (all via email) is short and to the point quoting all relevant details.
    No exit fees either if a compelling new offer comes along

    A pain free 5* process :j

    Next interaction will be when the first bill is produced.
  • ChukkleOdeonChukkleOdeon Forumite
    91 posts
    Part of the Furniture Combo Breaker
    Need to switch soon (by end of Sep) - has anyone got any further feedback or experiences to add for OneSelect? Thanks.
  • edited 13 September 2017 at 10:31AM
    willow33willow33 Forumite
    11 posts
    edited 13 September 2017 at 10:31AM
    One Select have come up as my best potential 'switch-to' provider. So used the link to go to their site and the first screen asks for my postcode. Trouble is when I enter it nothing happens. So filled in an online form to tell them. Nothing. So have now emailed them to tell them - and suggest they fix it - and although I've got an automatic acknowledgement it does state that it may take several days to respond. Not too impressed so far as I'm passionate about getting good customer service. I'm also worried when I hear people saying they've still not got their online portal up and running. It's putting me off.

    OK, so slight update.....due to the above have decided to go with my second-best recommended supplier, Avro. Everything works well on their website, they allow online readings and have current good reviews on MSE. Fingers crossed.
  • Mr_KMr_K Forumite
    1.1K posts
    Car Insurance Carver!
    ✭✭✭
    willow33 wrote: »

    OK, so slight update.....due to the above have decided to go with my second-best recommended supplier, Avro. Everything works well on their website, they allow online readings and have current good reviews on MSE. Fingers crossed.

    Very wise, i manage my sons account on Avro and it works fine.

    However OneSelects online account system doesn't exist, despite them giving the message its 'down for maintenance' - been the same since i joined 4 months ago !
  • I completed everything to switch to them at the beginning of September, I received a reference number and email saying I would receive a welcome pack. On contacting my current supplier about another matter a couple of weeks later I asked if they had any information on my switch, they told me nobody had contacted them which was unusual as it usually takes around 2 weeks.


    I spoke to Oneselect, it sounded like one person working from home, they didn't have any trace of me and said they would ring me back. They did call back and eventually 'somewhere' found my details but said there had been some kind of error on the online system which meant the switch wasn't being processed. They suggested I reapply. I smelt a rat and decided to go elsewhere.
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