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  • FIRST POST
    • challengedavid
    • By challengedavid 7th Dec 19, 4:31 PM
    • 180Posts
    • 84Thanks
    challengedavid
    seller resent item after ebay case closed
    • #1
    • 7th Dec 19, 4:31 PM
    seller resent item after ebay case closed 7th Dec 19 at 4:31 PM
    bought a widget for 200
    came promptly but could not use it as seller left account details on

    seller tried to give me account details but password always wrong

    ebay stepped in and i sent the item back and ebay refunded

    seller has taken it on himself to reset it and send it back even after i said not to

    so it has arrived today with loads of other mail if i had seen it i would have refused delivery

    i just going to wait till he contacts me and asks for it back once he realises hes not been paid for it, but he can only have it back one he pays for postage upfront

    really dont understand some sellers, hes now out of pocket 200

    and i have my money and item i do not want!
Page 1
    • janb5
    • By janb5 7th Dec 19, 7:04 PM
    • 2,005 Posts
    • 7,356 Thanks
    janb5
    • #2
    • 7th Dec 19, 7:04 PM
    • #2
    • 7th Dec 19, 7:04 PM
    He has ignored Ebay`s rulings and he would be hard pressed to get his item back.

    You could always ring Customer Services for advice as well and then there is an audit trail of your conversation.
    • soolin
    • By soolin 8th Dec 19, 12:03 AM
    • 63,143 Posts
    • 45,581 Thanks
    soolin
    • #3
    • 8th Dec 19, 12:03 AM
    • #3
    • 8th Dec 19, 12:03 AM
    He has ignored Ebay`s rulings and he would be hard pressed to get his item back.

    You could always ring Customer Services for advice as well and then there is an audit trail of your conversation.
    Originally posted by janb5
    No need to phone eBay , the CS reps make it up as they go along . I'd do exactly as Op suggests , perhaps let seller know they have the item and will return it if seller arranges return postage or collection.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • Hermione Granger
    • By Hermione Granger 8th Dec 19, 11:40 AM
    • 1,198 Posts
    • 1,928 Thanks
    Hermione Granger
    • #4
    • 8th Dec 19, 11:40 AM
    • #4
    • 8th Dec 19, 11:40 AM
    perhaps let seller know they have the item and will return it if seller arranges return postage or collection.
    Originally posted by soolin
    My opinion would be return postage for a traceable service only.

    If the OP was to agree to having the item collected, they might have to wait in for someone to collect it, a collection that may not happen at the planned time or even at all.
    At least with postage, they are not relying on anyone else and can go to a post office at a time that suits them.
    • theonlywayisup
    • By theonlywayisup 8th Dec 19, 4:42 PM
    • 13,892 Posts
    • 9,578 Thanks
    theonlywayisup
    • #5
    • 8th Dec 19, 4:42 PM
    • #5
    • 8th Dec 19, 4:42 PM
    My opinion would be return postage for a traceable service only.

    If the OP was to agree to having the item collected, they might have to wait in for someone to collect it, a collection that may not happen at the planned time or even at all.
    At least with postage, they are not relying on anyone else and can go to a post office at a time that suits them.
    Originally posted by Hermione Granger
    As long as the OP tells the seller the item is ready for return and makes it available there isn't any further needed.
    • Hermione Granger
    • By Hermione Granger 9th Dec 19, 10:21 AM
    • 1,198 Posts
    • 1,928 Thanks
    Hermione Granger
    • #6
    • 9th Dec 19, 10:21 AM
    • #6
    • 9th Dec 19, 10:21 AM
    As long as the OP tells the seller the item is ready for return and makes it available there isn't any further needed.
    Originally posted by theonlywayisup
    Nothing apart from having to agree a time & date for the item to be collected and possibly having to wait in for that collection to happen or are you saying that once the OP tells the seller that the item is ready for collection, they don't have to agree to it being collected?
    • theonlywayisup
    • By theonlywayisup 9th Dec 19, 12:29 PM
    • 13,892 Posts
    • 9,578 Thanks
    theonlywayisup
    • #7
    • 9th Dec 19, 12:29 PM
    • #7
    • 9th Dec 19, 12:29 PM
    Nothing apart from having to agree a time & date for the item to be collected and possibly having to wait in for that collection to happen or are you saying that once the OP tells the seller that the item is ready for collection, they don't have to agree to it being collected?
    Originally posted by Hermione Granger
    Here it is again for clarity.

    As long as the OP tells the seller the item is ready for return and makes it available there isn't any further needed.
    Originally posted by theonlywayisup
    • LadyDee
    • By LadyDee 10th Dec 19, 8:20 AM
    • 3,978 Posts
    • 4,303 Thanks
    LadyDee
    • #8
    • 10th Dec 19, 8:20 AM
    • #8
    • 10th Dec 19, 8:20 AM
    Why not just check how much it will cost to return, ask the seller to send you a label or pay the amount into Paypal then drop it off at the PO? (With proof of postage).
    • soolin
    • By soolin 10th Dec 19, 9:08 AM
    • 63,143 Posts
    • 45,581 Thanks
    soolin
    • #9
    • 10th Dec 19, 9:08 AM
    • #9
    • 10th Dec 19, 9:08 AM
    Why not just check how much it will cost to return, ask the seller to send you a label or pay the amount into Paypal then drop it off at the PO? (With proof of postage).
    Originally posted by LadyDee
    If seller isn't responding already then there seems little point in worrying about it. Best to just to get the seller to put some effort into this now . All that is legally required is that item is made available for seller to arrange to collect or negotiate with buyer to post.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • martindow
    • By martindow 10th Dec 19, 9:13 AM
    • 8,389 Posts
    • 4,901 Thanks
    martindow
    I think it is perfectly reasonable to give a time limit for the seller to sort out arrangements for the return. I would tell them that if they have not done this by Christmas you will consider it a present.
    • challengedavid
    • By challengedavid 10th Dec 19, 7:51 PM
    • 180 Posts
    • 84 Thanks
    challengedavid
    well i have not heard anything from the seller and i have not contacted them, after that difficult purchase i have not even opened it and have chucked it in the garage waiting for them to contact me
    will update the thread if anything happens
    • challengedavid
    • By challengedavid 20th Dec 19, 8:07 AM
    • 180 Posts
    • 84 Thanks
    challengedavid
    Small update

    after a week or so buyer must of realised what happened, started sending messages like "hello" or "morning mate", i spoke to eBay, he apparently he tried to appeal the case and quite rightly eBay rejected it, eBay said i could keep the item which does not sit right with me so i asked them to message him to and him send me a returns label so i am waiting for that
    • challengedavid
    • By challengedavid 27th Dec 19, 9:01 AM
    • 180 Posts
    • 84 Thanks
    challengedavid
    again small update

    few messages later, i requested a payment for postage via paypal and he paid it ------ twice,
    sending it via special del, i hope thats the end of it

    i think its the worst purchase i have ever had!
    • TripleH
    • By TripleH 27th Dec 19, 5:17 PM
    • 346 Posts
    • 231 Thanks
    TripleH
    Good for you for putting in the effort to return it. Clearly a number of issues with the seller's setup. Whilst it was a pain, you did the right thing in your mind.

    Have a Happy New Year.
    Wherever you go, whatever you do Richard Marx is right there waiting for you.

    Sweet dreams!
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