Outfox the Market reviews: add your feedback

https://twitter.com/Outfoxthemarket/status/991573777900294149

Morning, to clarify -exit fees will not be charged and yes the vast majority of consumers use a lot less than 8k kWh's a year. Our view is that it is't fair that someone with a 7-8 bed house pays the same membership as a 4 bed owner and that is one of the reasons for the change.

Or basically we got our maths wrong and didn't realise that the really large electricity users would sign up to us.

OFTM have instructed my family of changes to their monthly charges, given we are on the 18 Month Fixed High User Tariff, namely 3.5KKwh - 4.6KKwh, we are unlikely to see any change to our £10.99 monthly tariff, given they'd have to consume 15% more electricity than last years usage, which was 4,000Kwh, as such, OFTM remain cheaper for my family than the alternatives, unless opting out and changing to a variable price supplier for a 20 quid saving a year makes sense - it does not, so happy to stay with OFTM as unlikely to be annoyed with them unless they change gas prices.

Yep new email today confirming we can leave and they will waive exit fees - again would I have stayed with Iresa to have maybe cheaper prices. No way would I want to deal with that again....we shall see how OFTM performs once I get my 1st statement.

Here's my current experience of outfox the market

Initial sign up process was fairly easy, typed in my details and confirmed a switch date.

On switch date received an email saying switch was successful.

But it's from then it goes down hill.

20 days AFTER suppose switch date, they inform me my gas switch didn't go through and would need my MPRN number, surely this must have been found out during the first 3 weeks prior to switch date, anyways I confirm the MPRN number.

Two days later switch date confirmed..again. Okay so back on track. (pending for the 16th april)

Gets to the end of the month and I submit my meter readings for electricity on the website, first the form is very flaky compared to other websites, when you submit your bill your balance doesn't update etc. Sometimes the form doesn't work. Also your bills take ages come through in my case 5 days. On my first bill they even got my bill wrong even after providing my meter reading twice on the website and once via live chat. I rang them up and they fixed it though but still compared to others, normally it works first time.

At the moment my only reason for staying with them is because I'm saving £120 a year, however if a competitor comes along with all the bells and whistles like Octopus Energy had, I'll leave

If you're after a no headache provider I wouldn't suggest OFTM

hemish57 wrote: »

Feel as though I've been ripped off, and not massively happy with MSE having recommended this supplier.

That's a fair point.




Interesting / perhaps shockingly, the 'Cheap Energy Club' still shows "MSE Customer Service Rating: Not enough feedback yet" although it would look like there's ample (now negative) feedback here.






MSE really ought to update that part of the site to warn people that Outfox The Market have recently increased prices without much warning and that the 'fixed' pricing doesn't apply (in the mind of Outfox The Market) to the membership fee.


Another warning should include pointing out that Outfox The Market's strategy is based on "fairness" (hahahaha - as NicholasMartin pointed out above, that's a smoke screen) and accordingly only low energy users should consider their service.








I've updated my preferences in the 'Cheap Energy Club' to notify me as soon as any savings can be achieved at all and would suggest any other customers do likewise: if you're a customer with them you gave them the benefit of the doubt despite their amateurish website that looks like it was designed by a primary school pupil but now with their amateurish behaviour I think its time to jump from them: the fact that they're put up the "membership fee" so relatively soon after they started business suggests they've made mistakes in their calculations and once they've got some customers they are trying to profit from playing the odds and hope folk just stick with them rather than the hassle of changing again.