Mercedes warranty work

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fjh
fjh Posts: 182 Forumite
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Dropped my car off today at local Merc garage for warranty work and experienced really poor attitude of service guy.
Collected car and dismayed not even cleaned it .
I thought all ‘premium’ brands cleaned car on each visit ?
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  • parking_question_chap
    parking_question_chap Posts: 2,694 Forumite
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    fjh wrote: »
    I thought all ‘premium’ brands cleaned car on each visit ?

    Never heard of that.

    Is Mercedes still considered premium?
  • facade
    facade Posts: 7,031 Forumite
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    They just can't win can they?


    When the YTS kid cleans the car by grinding all the dirt round with their old sponge, everybody complains about swirls in the paintwork.


    Just think of it as a lucky escape ;)
    I want to go back to The Olden Days, when every single thing that I can think of was better.....

    (except air quality and Medical Science ;))
  • seatbeltnoob
    seatbeltnoob Posts: 1,311 Forumite
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    we went to a vauxhall garage for a handbrake button recall (ratchet mechanism releases handbreak unexpectedly).


    Was treated like beggers.
  • Car_54
    Car_54 Posts: 8,213 Forumite
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    seatbeltnoob wrote: »
    we went to a vauxhall garage for a handbrake button recall (ratchet mechanism releases handbreak unexpectedly).


    Was treated like beggers.
    Sorry, the OP was asking about 'premium' brands;).
  • tonyh66
    tonyh66 Posts: 1,736 Forumite
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    fjh wrote: »
    Dropped my car off today at local Merc garage for warranty work and experienced really poor attitude of service guy.
    Collected car and dismayed not even cleaned it .
    I thought all ‘premium’ brands cleaned car on each visit ?
    But did they leave the Fortnum and Masons hamper on the passenger seat?
  • worried_jim
    worried_jim Posts: 11,631 Forumite
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    seatbeltnoob wrote: »
    we went to a vauxhall garage for a handbrake button recall (ratchet mechanism releases handbreak unexpectedly).

    Was treated like beggers.

    Quite rightly so sir! :rotfl:
  • fjh
    fjh Posts: 182 Forumite
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    No just a poor attitude - worse still I have to go back next week🤬
  • daveyjp
    daveyjp Posts: 12,526 Forumite
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    Sounds like our local Merc dealer, which is why we will never cross their door threshold again.

    That is the only way to deal with them.
  • Jackmydad
    Jackmydad Posts: 9,186 Forumite
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    They're only interested in selling new motors, not interested in customer service.
    Funny thing is I was looking to buy a brand new vehicle when I bought this one. Peugeot Partner Tepee.
    Went to a couple of dealers. Citroen they were. I wasn't impressed by them. The one very male chickeny kid got right up my nose. Superior little prat!
    The workshops didn't look that good either.
    Saw the one I bought on the forecourt when I went to the last dealer. It was 12 months old, so I actually preferred it to new.
    The people actually seemed sincere. Not pushy and did a sensible deal.
    Service has been excellent.
    I still use them now because they have been so good.
    The chap who washes the car does a proper job as well!
    And yes I know I pay for it all.
    So good places do exist. Finding them's the snag.
  • Scrapit
    Scrapit Posts: 2,304 Forumite
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    You want the motor washed then wash it or pay some one. They would have probably washed it (badly) if you had a service.
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