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Mercedes warranty work

fjh
fjh Posts: 184 Forumite
Part of the Furniture 100 Posts Name Dropper Combo Breaker
Dropped my car off today at local Merc garage for warranty work and experienced really poor attitude of service guy.
Collected car and dismayed not even cleaned it .
I thought all ‘premium’ brands cleaned car on each visit ?
«1

Comments

  • fjh wrote: »
    I thought all ‘premium’ brands cleaned car on each visit ?

    Never heard of that.

    Is Mercedes still considered premium?
  • facade
    facade Posts: 7,957 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    They just can't win can they?


    When the YTS kid cleans the car by grinding all the dirt round with their old sponge, everybody complains about swirls in the paintwork.


    Just think of it as a lucky escape ;)
    I want to go back to The Olden Days, when every single thing that I can think of was better.....

    (except air quality and Medical Science ;))
  • we went to a vauxhall garage for a handbrake button recall (ratchet mechanism releases handbreak unexpectedly).


    Was treated like beggers.
  • Car_54
    Car_54 Posts: 9,052 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    we went to a vauxhall garage for a handbrake button recall (ratchet mechanism releases handbreak unexpectedly).


    Was treated like beggers.
    Sorry, the OP was asking about 'premium' brands;).
  • tonyh66
    tonyh66 Posts: 1,736 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    fjh wrote: »
    Dropped my car off today at local Merc garage for warranty work and experienced really poor attitude of service guy.
    Collected car and dismayed not even cleaned it .
    I thought all ‘premium’ brands cleaned car on each visit ?
    But did they leave the Fortnum and Masons hamper on the passenger seat?
  • worried_jim
    worried_jim Posts: 11,631 Forumite
    10,000 Posts Combo Breaker
    we went to a vauxhall garage for a handbrake button recall (ratchet mechanism releases handbreak unexpectedly).

    Was treated like beggers.

    Quite rightly so sir! :rotfl:
  • fjh
    fjh Posts: 184 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    No just a poor attitude - worse still I have to go back next week🤬
  • daveyjp
    daveyjp Posts: 13,942 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Sounds like our local Merc dealer, which is why we will never cross their door threshold again.

    That is the only way to deal with them.
  • Jackmydad
    Jackmydad Posts: 9,186 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    They're only interested in selling new motors, not interested in customer service.
    Funny thing is I was looking to buy a brand new vehicle when I bought this one. Peugeot Partner Tepee.
    Went to a couple of dealers. Citroen they were. I wasn't impressed by them. The one very male chickeny kid got right up my nose. Superior little prat!
    The workshops didn't look that good either.
    Saw the one I bought on the forecourt when I went to the last dealer. It was 12 months old, so I actually preferred it to new.
    The people actually seemed sincere. Not pushy and did a sensible deal.
    Service has been excellent.
    I still use them now because they have been so good.
    The chap who washes the car does a proper job as well!
    And yes I know I pay for it all.
    So good places do exist. Finding them's the snag.
  • Scrapit
    Scrapit Posts: 2,304 Forumite
    1,000 Posts Second Anniversary Name Dropper Combo Breaker
    You want the motor washed then wash it or pay some one. They would have probably washed it (badly) if you had a service.
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