Co-operative Energy reviews: Give your feedback

My switch form BG went smooth a few years ago

My switch from N-Power not so smooth when i moved into a new house. I wasn't issued an online account and couldn't submit meter readings. Also i had to do some additional chasing which meant ringing n-power and being passed around the system until someone could help. (N-Power have a department for everything).

This second switch had complication because my house has what they call an unadopted meter. I think it means the meter is not a grid meter, instead it belongs to the housing developer.

I dont think the switching complications were down to the co-op, although not being able to carry on with my same account login and password was a bit of a pain as i like to submit readings conveniently. I was told to wait a few months before being able to access the account.

Apart from that they have been much better to deal with than other companies, easy to contact, via phone, usually picking up within a minute or so unless it's lunch time and their email support is responsive too.

Prices, not the absolute cheapest but quite close. Their simple pricing and tariff structure and responsive support makes them the best for me.

Coop was supposed to take over my gas and electricity on 23 Jan. Just contacted my old supplier as gas still showing on account - was informed that no request had been made to take over gas (according to national database). Long time on hold to Coop - person I eventually spoke to was on the overflow team - didn't know anything and could only pass the message on. No idea when they would get back to me. No email reply either.

Also had email earlier last month saying there was a mix-up on database for electricity - no mention of gas, however

Beginning to make edf and npower seem efficient!

oldskoo1 wrote: »

Prices, not the absolute cheapest but quite close. Their simple pricing and tariff structure and responsive support makes them the best for me.

I understand they're not the absolute cheapest but how did you find their price changes in the last few years compared with what you were paying with BG and Npower?

I'm thinking of changing to them myself but don't want to switch if their prices tend to match BG after a few months.

newman11 wrote: »

I think that's what I'm a bit worried about, I've never had any issues with BG or getting through to their customer service and I would rather pay a bit more but the saving for me is too tempting to ignore at the moment,

Managed to speak to someone today - very helpful man discovered there was an error - apparently, incorrect meter reference (another address in the same street) was taken by CE from data base. Strange, though, that no one had contacted me when the old company received / refused (?) the request or let me know there was a problem and there was no entry on my account for gas. CE even failed to input the meter readings I gave them correctly and estimated the electricity instead, though showing this as "meter reading" and not "estimate" on the account!
Says they will have to start the transfer all over again, so more delay. The Coop price fix will be about to end by then.

Still awaiting formal reply - very nice people, but another example of system failure ("computer says no") with no real supervision of what actually goes on?