Potential Oil Pump / Balancer shaft problems on Audi A4 2.0 TDI

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  • welshandproud
    welshandproud Posts: 1 Newbie
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    re an ideal campaign for Martin
    My son bought an Audi a4 on 13 Feb 2013 two months later the oil pump balancer shaft broke, which put a hole in the bottom of the block.
    We only had a one month warranty on the car the garage are now trying to tell me that all that is needed for the car is a new turbo, and a oil pump, (I have a piece of timing chain and a piece of the oil block that came off the car) and if I would pay about £350 for the oil pump they would pay for the turbo! I have today sent them a letter asking for a full refund under the sale of goods act 1979. as I believe they are trying to pull the wool over my eyes.
  • RichCole_2
    RichCole_2 Posts: 1 Newbie
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    Hi,
    This problem has just occurred to my 2007 Audi A6 with 80K on the clock. Current estimated repair bill by my local independent Audi specialist for a reconditioned engine, turbo, fuel pump assembly, sump, vacuum pump, seals filters labour etc etc is £5500-£6000! Cant believe it. Currently got a complaint in with Audi UK and are waiting for their response. Customer Services claim they know nothing about the problem and aren't willing to assist in any way. I'm going to go to Watch Dog, Trading Standards and seek legal advice if Audi UK don't help.

    This really should be safety recall - when the oil pressure fails - blowing the turbo and engine it also takes out the vacuum pump (which also drive the brake servo) and you struggle to stop the vehicle (as my wife found on the motorway with my two young children in the car!!!).

    I am so angry with Audi! Grrrrrrrr...
  • Cheeses_of_Nazreth
    Cheeses_of_Nazreth Posts: 1 Newbie
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    OK - experienced the problem myself and have been quoted up to £4k to get the engine replaced. My letter has gone to Audi today but would be interested in understanding just how many people have been affected by this - if you are interested in joining forces to get Audi to accept what has happened then feel free to send me your diagnostic reports or garage quotes - happy to champion this cause for all those who have or may potentially have an issue - by my reckoning the problem will get worse for many of those owners who will over the next few years hit the mileage criteria or period of volatility - not sure if email addresses are allowed here, but open to suggestions to arrange contact.
  • arcon5
    arcon5 Posts: 14,099 Forumite
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    bigmalc wrote: »
    As above, it occurs to me that Martin Lewis - The Peoples Champion - could do VAG good and proper with the Television and Media exposure he is privvy to. Here is another so called top quality brand failing miserably on all fronts, and we the long suffering public, footing the extortionate bill!!

    SO, HOW ABOUT IT MARTIN?

    I for one would be proud to work at your side/under your instruction, for the common good.

    Bigmalc.

    Do you have any proper statistics or can you substantiate all of this that Martin can base it on? All we have at the moment is a bunch of negative experiences for a brand that's sold millions of motors.
  • TradePro
    TradePro Posts: 652 Forumite
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    arcon5 wrote: »
    Do you have any proper statistics or can you substantiate all of this that Martin can base it on? All we have at the moment is a bunch of negative experiences for a brand that's sold millions of motors.

    On this forum, VAG vehicles account for the majority of complaints/problems/issues - I find this is quite typical and not an isolated instance.

    Having worked with/for them, and a number of other brands as comparison, I definitely consider them poor, perhaps average on occasion.
    And that my son, is how to waft a towel!
  • arcon5
    arcon5 Posts: 14,099 Forumite
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    TradePro wrote: »
    On this forum, VAG vehicles account for the majority of complaints/problems/issues - I find this is quite typical and not an isolated instance.

    Having worked with/for them, and a number of other brands as comparison, I definitely consider them poor, perhaps average on occasion.

    I'm inclined to agree, my point merely being somebody in the position Martin is in isn't going to take a bunch of forum posts as gospel - to get Martin involved the poster I quoted would need actual and substantial evidence to support it.
  • tayzmastertayz
    tayzmastertayz Posts: 3 Newbie
    edited 2 July 2013 at 7:42PM
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    This has just happened to me on friday. Oil pressure light on and loss of power. Stopped car after a mile. Got towed to garage and now have whole front of car removed. need a chain tensioner kit as tensioner plastic has broken up and was in bottom of sump. Hex shaft is slightly rounded off. Chain has rub marks where not tensioned. Hoping that turbo and engine are still ok as it sounded fine apart from slight intermittent sucking noise. Only done 64000 miles. Can't believe it.
    Don't know what this is going to cost me.
  • Cviji
    Cviji Posts: 21 Forumite
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    I've had a 2004 A6 2.0TDI fail on me, its a fault that will go on those engines from 2004 through to 2006, and then apparently there is another fault on the later ones (much easier fix however).

    Oil pumps are something on the engine that should never fail, its a ridiculous design by Audi, when you phone them up and discuss it they act all innocent like yours is the first one to happen, once you ask alot of questions about it all of a sudden they know everything about it. Its a common fault but they refuse to accept responsibility for it because it would just cost them far to much money to put right..

    Believe me there is more than a few people this has happened to.
  • jlight
    jlight Posts: 1 Newbie
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    In November 2012 I bought an 09 Passat Highline Estate 2.0 TDi 170ps CR CBBB with 89k miles, full dealer service history and one previous owner for £7800

    Two weeks ago, with 96k on the clock, no oil pressure warning light, just suddenly had a loss of power and a "tappety" noise from the engine.

    Drove to the garage and diagnostics reported throttle valve pump and inlet manifold, all of these were replaced. Was then advised to drive to a main dealer. On the way the car came to a juddering stop and wouldn't start again. So I pushed the car the final mile to the dealers (that's a heavy car!!). Diagnostics reported a fuel pressure sensor so this was replaced so they could hear it turn over. As soon as they did, they dropped the sump and reported that the oil pump had gone (hexagonal drive worn round) the big ends are off (one of which is cracked in half and the corners are worn away) and there's swarf in the oil.


    So with £1500 spent the dealer is quoting a further £6700 to replace the engine, all because of a hexagonal bolt, shorter than it should be with the longer bolt costing around £3!!

    There is never a good time for something like this to happen, however with the engine failing when my pregnant girlfriend was driving in 3 lanes of traffic and we were attending to critical family matters that involved a sudden bereavement I am rather annoyed and would happily share the full story if needed.

    This VAG oil pump issue isn't just limited to older engines, it's affecting newer CR engines too.
  • bigjl
    bigjl Posts: 6,457 Forumite
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    But doesn't affect the 1.9 lump apparently.

    Good article on this issue in a recent issue of Car Mechanics Magazine.
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