ClickMechanic Reviews

After numerous reading the reviews I booked a mechanic to repair my car expecting the repair to be carried out at my home. A transporter turned up to take it to a garage in Stockport to be repaired (20+ miles away). I asked when it would be finished as I needed the car in 3 days for work. The driver told me he was sub-contracted and didn't know. I finally got the contact number for the mechanic (Jack) and he told me it would be done the next day. The following day he said the parts had been ordered and it would be the day after. I rang later to be told there had been further delays with the parts. I told him I needed the car back for work and he said I would have to pay the £60 it had cost him to pick it up. Needing the car I agreed and got a lift to the garage. At the garage he had 'a couple of friends with him' who had blocked my car in and weren't about to move it until I had paid. It was an intimidating situation and at that point I just wanted the car back. No work had been done and I don't think he'd even looked at it. I contacted Click Mechanic twice by email and two months later still haven't had a reply. I phoned them and they said all the right words but did nothing. I would not use this company again...beware. I have now had the repairs done at a local garage cheaper than they quoted, pity I didn't find the garage before. Now contacting Fair Trade and Standards but not holding my breath

I had a horrible experience with them. I booked them to have my brake pads replaced, however my wheels were too tight (from previous ownership) so the mechanic that came ended up breaking my locking wheel nut key. He didnt complete the job and told me he would charge about £20 for his time, however I later found out my card had been charged £33. I then bought a new locking wheel nut key and went to a local garage (the wheels were still too tight so there was no point getting a new key until I solved the tight wheels issue - I did not realise this was my fundamental issue at the time) The garage had enough knowledge and warned me that my locking wheel nut key could break as the wheels were on too tight so I told them not to do anything further and decided to get my tight wheels issue sorted first and saved myself breaking another locking wheel nut key. Clickmechanics mechanic did not warn me of this risk - in other words they were not as good as my local garage in terms of experience and knowledge. I raised this as a complaint to try and get my locking wheel nut key reimbursed because I would have stopped the mechanic from going further had he told me the key could break. Clickmechanic refused and gave no explanation. So I will never use them again EVER - I strongly feel I was mistreated in my case. Their customer service is horrible if you have a complaint. I lost about £70 and still didnt get my brakes done.