Tesco Broadband-HELP!!

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david5151
david5151 Posts: 11 Forumite
in Broadband & internet access
I received an e-mail to say my Tesco Broadband was activated on Tuesday but I can't get connected.
The modem they sent does not seem to receive an ADSL signal as the right hand light flashes(whether it is connected to the phone socket or not).
I tried a Netgear DG834G router/Modem and this showed that there was an ADSL signal.
Contacted Tesco helpline after handing on the phone for ages and they said my line was definately activated, try re-installing the modem etc. This didn't work.
Tried to get the Netgear DG834G to connect but couldn't.
That is also not displaying that there is not an ADSL signal.
Went onto BT website and checked the possibility of receiving ADSL signal and it came back as "very unlikely due to the very long length of your telephone line"
What do I do know?

Thanks In Advance
David
Old Faithful we roam the range together,
Old Faithful in any kind of weather,
When the round up days are over,
And the Boulevard’s white with clover,
For you old faithful pal of mine.
Giddy up old fella cos the moon is yellow tonight,
Giddy up old fella cos the moon is mellow and bright,
There’s a coyote crying at the moon above,
Carry me back to the one I love,
And you old faithful pal of mine.
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Comments

  • Edinburghlass_2
    Edinburghlass_2 Posts: 32,680 Forumite
    First Post Combo Breaker
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    Just had a sudden thought David, my Tesco broadband has been down for two days. Showing as error 721 when using the diagnostic thingy on Dr Speedtouch. It shows on Tesco website as a few people having problems.

    When I got home this afternoon all in broadband land was back to normal, thank goodness, so perhaps you should try again tonight?
  • david5151
    david5151 Posts: 11 Forumite
    Options
    :( Still no signal showing on modem ???
    Old Faithful we roam the range together,
    Old Faithful in any kind of weather,
    When the round up days are over,
    And the Boulevard’s white with clover,
    For you old faithful pal of mine.
    Giddy up old fella cos the moon is yellow tonight,
    Giddy up old fella cos the moon is mellow and bright,
    There’s a coyote crying at the moon above,
    Carry me back to the one I love,
    And you old faithful pal of mine.
  • trainman_2
    trainman_2 Posts: 5 Forumite
    Options
    Just a quick thought - check that your filters are connected as close to the phone sockets as possible.
    Be ALERT - The world needs more LERTS
  • vinnieboy
    vinnieboy Posts: 74 Forumite
    Options
    How frustrating

    My ADSL set up is this and works fine contrary to whats in the literature:

    Main phone socket>extension lead plugged in>end of the extrnesion lead>filter>phone on one side adsl on the other. Works fine, and i have been with BT and tiscali and no probs.

    Try if Poss move ur pc near the Main phone socket and just use one filtre and ur modem cable, at least ur eliminating other connections/leads.

    Hope u get it up and running soon.
  • Edinburghlass_2
    Edinburghlass_2 Posts: 32,680 Forumite
    First Post Combo Breaker
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    I am with Tesco broadband. My pc is a bit of a distance from the main telephone socket. In that I have a telephone extension cable in a reel that has two telephone sockets on it. My telephone is a digital cordless so I now have that plugged in on the desk beside the pc with the Tesco modem and the telephone going into the filter thingy which then goes into one of the telephone sockets on the extension cable reel.

    Is it your internal cable that BT are talking about or the distance from the exchange?
  • david5151
    david5151 Posts: 11 Forumite
    Options
    To Vinnieboy:

    I now just have the modem plugged into the main phone socket and the power and it still shows that there is no signal.
    Nightmare trying to get through to Tesco on 08004798181.
    It's doing my head in>
    Old Faithful we roam the range together,
    Old Faithful in any kind of weather,
    When the round up days are over,
    And the Boulevard’s white with clover,
    For you old faithful pal of mine.
    Giddy up old fella cos the moon is yellow tonight,
    Giddy up old fella cos the moon is mellow and bright,
    There’s a coyote crying at the moon above,
    Carry me back to the one I love,
    And you old faithful pal of mine.
  • david5151
    david5151 Posts: 11 Forumite
    Options
    To edinburghlass:
    I guess BT are talking about the length of the the line somewhere between the exchange and my house.
    I'm still not sure whether ADSL is coming into my house.
    According to Tesco yes but according to BT "very unlikely" ??? ???
    Old Faithful we roam the range together,
    Old Faithful in any kind of weather,
    When the round up days are over,
    And the Boulevard’s white with clover,
    For you old faithful pal of mine.
    Giddy up old fella cos the moon is yellow tonight,
    Giddy up old fella cos the moon is mellow and bright,
    There’s a coyote crying at the moon above,
    Carry me back to the one I love,
    And you old faithful pal of mine.
  • Edinburghlass_2
    Edinburghlass_2 Posts: 32,680 Forumite
    First Post Combo Breaker
    Options
    I thought that was what you where meaning David rather than your set up in the house.

    I have always praised Tesco as I was a dial up customer for many years but I have to say that with broadband they are perhaps victims of their own success. The free phone hotline is the pits, in the two days I tried getting through I never got a reply. In the end one night when trying near midnight I decided to leave my phone number but was so frustrated by the time the message to do so came up again that I forgot my own number. I did at one point phone the 50p a minute line and got someone who didn't even know that Tesco broadband was having problems.

    I fired off a couple of emails and only one got an automated response and I still haven't had a reply to either which is unusual for Tesco. As I now have my broadband back I am not so bothered but it was very annoying and I will be even more annoyed when my phone bill comes in with my dial up charges. :(
  • hollie.weimeraner
    hollie.weimeraner Posts: 2,147 Forumite
    Name Dropper First Post First Anniversary
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    It sounds as though you need a visit from a BT engineer who will check the service plate where your line comes into the house. Even though BT have just extended the reach of BB some people need to have modifications and some are still not capable of receiving BB.

    I'm not sure but I think that Tesco will need to request an engineer visit on your behalf.

    If you need more info try searching through this forum http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=which_isp

    Loads of info on here and also a lot of technical help
  • david5151
    david5151 Posts: 11 Forumite
    Options
    It seems that loads of people are having exactly the same problems with Tesco Broadband.
    I think they have bitten off more than they can chew:

    http://forums.vnunet.com/thread.jsp?forum=11&thread=40555&message=232343

    http://forums.vnunet.com/thread.jsp?forum=20&thread=38858

    Sorry don't know how to make a link to this site.
    I shall try calling Tesco Head Office tomorrow as I am still sending e-mails and getting no response.
    Fingers crossed
    Old Faithful we roam the range together,
    Old Faithful in any kind of weather,
    When the round up days are over,
    And the Boulevard’s white with clover,
    For you old faithful pal of mine.
    Giddy up old fella cos the moon is yellow tonight,
    Giddy up old fella cos the moon is mellow and bright,
    There’s a coyote crying at the moon above,
    Carry me back to the one I love,
    And you old faithful pal of mine.
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