EE and Virgin Media fined for overcharging customers - MSE News

Former_MSE_Callum · 16 November 2018 at 10:12AM

The communications watchdog has fined EE and Virgin Media a combined total of £13.3m for overcharging phone and broadband customers who wished to leave their contracts early...

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'EE and Virgin Media fined for overcharging customers'

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oldagetraveller · 16 November 2018 at 12:46PM

"At no point when I signed up to my contract was I made aware of the liability of these hefty exit fees."
What's the betting there's a clause about this in the Ts and Cs you read and agreed to when you signed up?

molerat · 16 November 2018 at 2:18PM

The problem is that if that information is actually there they do not make it very easy to find, likely buried somewhere in multiple click through links. From experience with EE there are no e-mails or letters with that information on them. In contrast I have just renewed with Plusnet and the monthly terms and early termination costs are clearly spelled out in a one page e-mail. The fines are not for not showing the charges at all but "failing to make clear".

TREVORCOLMAN · 16 November 2018 at 3:12PM

I guess the prices will have to go up again to cover the cost of the fine?

:mad:

oldagetraveller · 16 November 2018 at 4:41PM

"The problem is that if that information is actually there they do not make it very easy to find, likely buried somewhere in multiple click through links."

Yes, most organisations do just that.

However, the relevant information about early termination is quite prominent at the bottom of VM's home page.
Whether it's been there all the time or now added due to the "fine", who knows?
The post from which I quoted has disappeared anyway. Just to add, I'm not a VM customer.

Marvel1 · 17 November 2018 at 1:03PM

Price increase on it's way soon to make up for it.

boatman · 21 November 2018 at 4:25AM

If you cancel early, you should not pay more than you would have done had you stayed. But in many cases this has not been true, and now the companies having taken more money than they were due are now complaining!!!??

EE for example, £40/month contract with £15 off = £25/month.
But if you cancelled early they charged people £40/month for the remaining months, not £25. Just wrong.

jd4044 · 25 November 2018 at 7:54PM

Hi, I am a newbie,joined Forum as need help with Virgin Media Business Termination Charges, astronomical and won't budge, even though they couldn't service my new address.
Thanks to anyone who could give me any advice or help with dealing with them as I am looking down the barrel of a £900 plus charge to end contracts & they are still supplying to an address I moved out of two months ago even though I have told them repeatedly before and after the move that we are no longer living there.

[Deleted User] · 26 November 2018 at 11:02AM

jd4044 wrote: »

Hi, I am a newbie,joined Forum as need help with Virgin Media Business Termination Charges, astronomical and won't budge, even though they couldn't service my new address.
Thanks to anyone who could give me any advice or help with dealing with them as I am looking down the barrel of a £900 plus charge to end contracts & they are still supplying to an address I moved out of two months ago even though I have told them repeatedly before and after the move that we are no longer living there.

This is a consumer website, not a business oriented one. I doubt that anyone can directly help beyond possibly pointing you to a more appropriate site.

pmduk · 26 November 2018 at 12:04PM

Even the now-dropped Ofcom investigation into these termination charges was only investigating the effect on consumers. I suspect the cost of moving telecoms is one of the costs involved in moving business premises.

EE and Virgin Media fined for overcharging customers - MSE News

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