O2 top up frustration

hubb · 4 August 2018 at 7:05PM

I have just got the pay as you go o2 sim card. Rang the 4444 number to top up with debit card. Got to payment stage and unsuccessful. Card ok, bank in credit etc. Tried credit card and the same happened. Phoned the 4445 number to actually speak to someone and it automatically flips me back to the menu for topping up as I have zero credit. Round and round in circles and cannot top up with 2 valid cards with no reason given.

Has anyone else had this problem, and if so, how do you speak to someone ?

Frozen_up_north · 4 August 2018 at 9:22PM

Top up with a voucher from a corner shop? Also you can top up on line.

hubb · 5 August 2018 at 8:46AM

Still miffed why they cant process card payments.

pmduk · 5 August 2018 at 9:26AM

o2 have been crucified over the last few years for their lack of security on debit card top-ups. Is your SIM card registered to the same address as the debit card? Perhaps you need to register the debit card before use? Either try the transaction online (which may have more detailed instructions) or talk to Customer Services.

tweets · 5 August 2018 at 9:42AM

https://community.o2.co.uk/t5/Pay-As-You-Go/trying-to-get-started/m-p/1110586/highlight/true#M7757

Hope this helps you need to top up with a voucher first time you top up .

parking_question_chap · 8 August 2018 at 8:30PM

Cant you just top up online?

hubb · 9 August 2018 at 11:18AM

parking_question_chap wrote: »

Cant you just top up online?

Yes I did top up online in the end thanks and all is well until I got a letter saying o2 are making changes to their tariff. Surprise surprise!

Frozen_up_north · 9 August 2018 at 12:35PM

hubb wrote: »

Yes I did top up online in the end thanks and all is well until I got a letter saying o2 are making changes to their tariff. Surprise surprise!

What are the changes? I can't see anything obvious on their web site.

A friend uses O2 PAYG (Classic) at 3p per min, 2p per text. Are they planning to change this?

virgo17 · 9 August 2018 at 12:44PM

Frozen_up_north wrote: »

What are the changes? I can't see anything obvious on their web site.

I don't think the changes have been published as yet. There is some talk about this on the O2 Community discussion:-

https://community.o2.co.uk/t5/Pay-As-You-Go/Changes-from-23rd-August/td-p/1144799

Just speculation so far.

O2 top up frustration

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