How are HomeServe still in business

After paying for a gas inspection on a rental property of mine Homeserve left me with a gas leak. Sent correspondence to the wrong address and never sent the CP12 certificate. After many phone calls taking up to 1 hour a time to get an answer I was told that I was being transferred to the correct department but NEVER once spoke to anyone who could help. Sick of waiting to get ANY feedback so I am now taking to a small claims court as I am not prepared to take anymore nonsense from this shower of a company. Do not understand how they survive in business.

Wow, 2009 first post for how are Homeserve still in business, yet still they are. I thought I would add my experience to the many of unsatisfied posts in the off chance that one day someone will do something. Very very long story short - 23rd October boiler service booked, engineer turned up, found a leak, pressured by Homeserve to pay £298, incl call out with engineer already on site,so they wouldn't cap boiler despite it being under guarantee with Worcester and bought through their linked Company No Help-Link (who have been surprisingly quiet). Engineer couldn't look at why boiler losing pressure, not his job, replaced gasket and took old gasket with him, no doubt to claim under warranty. Logged complaint with Homeserve sent further engineer for pressure release valve, guess what, wanted a further £258 for PRV (which allegedly was outside the boiler, I might be female but I'm not stupid) even though it wouldn't have sorted the problem. Refused to pay and contacted Worcester myself. Worcester engineer been, replaced PRV and expansion tank and said gasket charged £298 for was a serviceable item and should have been replaced as part of service. In the meantime complaint logged with Homeserve is "being investigated", quite how without any contact with them is anyone's guess. Next step court for my £298 plus costs back. It seems their training courses were conducted by !!!! Turpin, i.e lying, thieving 'people'. Never, ever use Homeserve for anything!

My kitchen sink was backing up so I called the helpline on Sunday, the gentleman was very calm & helpful. He took my details & of the problem, then booked me a call out for the next day. I received a confirmation text immediately & had a reminder text later on. 
The engineer called before he arrived to give me a better idea of when to expect him. (both the engineers did this) We talked through my problem, he said it needed a deeper camera investigation, he called that department for me & booked me in for the next day. The gentleman arrived with the jets, cameras & suction devices & sorted out my problem very quickly. All the engineers were polite, knowledgeable, friendly & followed all the Covid care to keep everyone safe. They all wore shoe coverings to protect my floors & cleaned up afterwards. I’m very happy with the service provided all round from that first contact, thank you very much Chris & Darren’s crew.