GB Energy Supply reviews: Give your feedback

backfoot wrote: »

I don't understand the above. The OP (mrreadie) states an opening meter reading was used which produced a closing bill with the previous supplier that was dramatically wrong.

The independent third party should be making the process more accurate rather than producing spurious results. The same thing happened to me recently where after I submitted a reading, a spurious figure was concocted which resulted in an error of around 2,000 Kwh .My consumption, albeit high, is consistent and has been for around 20 years at the property.They are interfering and making things much worse.

What I am saying is that there is an agreed meter readings disputes procedure which can be initiated on the request of the customer and/or the supplier. To ensure that this procedure is not misused, the industry has set limits for the initiation of a dispute. For example, I switched to Ovo last year and provided them with a gas meter reading on the day of the switch. My reading was ignored and the agreed reading was 105CM3s /1176kWhs out in favour of the losing supplier. A dispute could not be raised. It took three months to reach the 'opening reading' during which time I paid standing charges only. The difference in cost to me was about £2.50. Gas is problematical given the use of IGTs and the fact that the historical data (Annual Quantity) is only updated once per year. Frequent switching of suppliers doesn't help.

I am not defending the system just passing on how it was explained to me. The solution is SMETS2 smart meters which are not yet available for installation.

From the document relating to Electricity:

The Supplier contacted by the Customer, or wishing to raise a dispute on their own behalf (the “Initiating Supplier”) should consider the specific circumstances relating to the dispute.

Where the difference between the Supplier’s view of consumption and that derived from the initial MRoCoS is 250 kWh (250 units) or less, the Supplier shall not dispute the meter reading unless the Customer specifically requests a new reading, but should attempt to resolve the dispute with an accommodation e.g. cash allowance to the Customer, thus retaining the initial MRoCoS used for Settlements. No further action is then required.

Where the customer is unwilling to accept an accommodation, or the difference between the Supplier’s view of consumption and that derived from the MRoCoS is more than 250 kWh (250 units) the Initiating Supplier should initiate a dispute.

When I last tried to initiate a readings dispute I was told that, in accordance with Industry Procedures, resolution could take up to 14 weeks

https://www.ovoenergy.com/guides/energy-guides/guide-to-meter-reading-disputes.html

footyguy wrote: »

The following information may assist you

mrreadie
Join Date: 20-04-2016
Total Posts: 1
Post made: 20-04-2016 10:20 PM
Last Activity: 20-04-2016 10:20 PM


GB Energy Supply's Annual Performance
Reporting Period: Jan-16
Complaints Received: 93
Complaints resolved: 93 (74% same or next working day)

Reporting Period: Feb-16
Complaints Received: 201
Complaints resolved: 201 (70% same or next working day)

Reporting Period: Mar-16
Complaints Received: 211
Complaints resolved: 211 (77% same or next working day)

:cool:

Nice bit of research/observation!

erutrepa1 wrote: »

I've been paying my D/D monthly , though I had not received any bills.

I checked my account balance 2 weeks ago and it showed a credit approx £270, great I thought!!

I contacted them to initiate a credit transfer to me.

As if by magic 7 bills arrived overnight, and abracadabra I'm now, wait for in , approx £270 in arrears.....

I've started a complaint procedure against them and will follow this through to OfGem as I like to keep up to date with my bills, and now through their poor processes, and their claim, I am now in arrears, or owe them. Very very poor response initially telling me I should have kept an eye on my account....... I'll update with the final outcome, but I will not recommend GB Energy to anyone at this stage.

Forgive me, but I am not sure what you are hoping to achieve? Have you been providing the supplier with regular meter readings? If not, then what made you think that your account was actually £270 in credit? Suppliers are required under the terms of their Supply Licence to read your meter once every 2 years. Remember, The Back Billing Code is based on the consumer making some attempts to get an accurate bill.