Faulty Moto G5plus mobile phone.

This is probably too late and not relevant to this particular situation but I was having problems with wifi dropping.
But the situation on my phone seems to have been resolved by changing the wifi setting "Keep Wi-Fi on during sleep" to Always.

newatc thank you, but harz99 and I have done I imagine everything suggested,

I got this

Thank you for contacting Moto & Lenovo customer support.

I am sorry to hear that you are unhappy with the provided timeframe for a refund. Unfortunately your purchase was completed with PayPal, which does not allow refunds after 60 days from the date of purchase. Hence your refund has to be issued by a different department, located in the US. This type of refund has a standard timeframe of 6-7 weeks for processing, as you have previously been advised.

I have forwarded the case to the relevant department in order to find out whether this timeframe could be shortened. Their answer is the following:

"Once the echeck is created (should be done today), we can request an expedite. However, for out of country check refunds they typically take the full 6 weeks."

This means that we will do the utmost in order to try and shorten this timeframe, however we can make no promises on the outcome and you should expect at least 6 weeks for the refund to be processed. I am sorry for any inconvenience caused.

For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 6pm from Monday to Friday.

Yours sincerely,
Giulio
Moto & Lenovo Customer Service Centre
https://www.motorola.co.uk
https://www.lenovo.co.uk
Question Reference # 180131-025519
Date Created: 31/01/2018 10.10 AM
Date Last Updated: 31/01/2018 10.10 AM
Status: Waiting

thank you agrinnall, only another couple of weeks for the refund.

harz99.
thank you and to Doam agrinnall newatc for your help
I still have not got a refund.... I did send this..please correct me if I am wrong.

Marcus Frost, Chief Executive Officer
Motorola Mobility UK Ltd
Redwood, Crockford Lane
Chineham Business Park,
Basingstoke, RG24 8WQ


Dear Mr Frost

Reference: xxxxxxxxxxxx

Consumer Rights Act 2015

I am writing with regards the MOTO Phone XT1805 GB 3+32G GR DS
I purchased from you on 05 NOV 2017 for £ 223.10 which is not as described, of satisfactory quality nor fit for the purpose due to the following problems:
Wi-Fi persistently dropping. Further details to support my complaint are enclosed.
The Consumer Rights Act 2015 states that goods should be as described, of a satisfactory quality and fit for the purpose. As the Mobile phone is not, you are therefore in breach of contract and I would like to reject the goods and request that you issue me with a full refund immediately.
You have already had one chance of repair, which did not work. I was told my refund would be forth-coming.

I look forward to a full response to my letter within 7 days or I shall seek legal advice in order to take the matter further.

I will of course be sending this via post. For legal reasons.


Yours faithfully,

xxxxxxxx xxxxxx


really appreciate it DoaM if you could help harz99 and I