Creation Consumer Finance - Warning

The FSA do not regulate consumer credit. That is the job of the OFT.

I've just been reading through this thread about these total cretins Creation Finance.

I have been caught out just as others have been. Duped by a retailer, Currys, into thinking I had arranged a 'buy now pay later' deal for a laptop. Salesman assured me that I was to pay deposit then nothing further to pay for 6 months but a direct debit would be set up in case I didn't pay on time as there would be no reminder sent by the finance company.

Bought the laptop December 2010, went away on holiday for a winter break of 9 weeks and thought no more about it. That was until I checked my bank account during January and found a debit had been taken. I had no idea who had requested it, contacted my bank who gave me the details of the finance company who I had never heard of so thinking there had been some mistake I reversed the charge.

The Creation started to harass. They phoned every day, sometimes twice a day. I repeatedly told them I was in Spain, I didn't have the agreement with me, couldn't check it with the retailer and I would sort it out when I got back and gave them the date of return. They, knowing I was in Spain, sent letters to my home address and charged me for them. They put an arrears notice on my credit reference file within 5 days of the reversal, they were rude, and denied me my consumer right to confirm details without further harassment until it had been sorted out. They demanded that I paid the amount in full there and then and all this via mobile phone calls. I made at least 2 verbal complaints which should have been noted, recorded and acted on but never were. I had no way of putting anything in writing as replies, if they ever bothered, would have gone to my home address so I wouldn't have received them. On top of that, there was no email address to send complaints to.

I called the Financial Ombudsman Service who told me that they were no allowed to harass to that extent and at the moment I am waiting for them to get back to me after contacting this Creation crowd. The FOS need to really sort this problem of being mis-led by retailers leading to having to deal with this company and then fine and/or revoke the licence issued to Creation for their totally unsavoury attitude, rude and aggressive behaviour. The more people complain to the OFT and FOS the better. Perhaps then something will get done to stop these bully boy and mis-leading tactics by both retailers and Creation.

Had similar problems, took the case to the FOS as they kept harassing me. Now it turns out they have 'lost' records of phone calls they made, lost records of letters they sent and are completely denying making any phone calls at all. I complained by phone and email as I was on holiday when problems started but this was never recorded either so was totally ignored.

FOS are still trying to get information out of the Creation Finance or should they be called Cretin Finance.

Make sure you keep calling them, get the name of whoever you are talking to, get an email address if you can, get every bit of information you can because this lot will deny everything and if you can't pay on time because they won't accept it then they'll charge you for it even though it's their fault. I wouldn't have any interest free, buy it now or any other type of credit that involved this lot. They're rude, aggressive and when given information completely fail to record it then deny all knowledge of even speaking to you.

If all else fails email the CEO [text removed by MSE Forum Team] not sure whether that will do any good but I emailed him in desperation perhaps if he gets more emails he may actually do something.