Warning re 24/7 Home Rescue

I took out a policy for a service contract on my boiler and central heating system. I was very pleased with the way the application was handled, but after that became very disappointed.
It seems with this organisation that you really do need the small print, unprompted they phoned me to arrange a service, which it turned out was chargeable. Still can't find where it says this on the website, or information I downloaded.
I took the opportunity to cancel the contract within the cooling down process, but they still took money out of my account. I complained and they tried to justify it and assured me that was all they would take, but took more money the next month. I complained over the phone, filled in the on line complaints form, I sent emails and have just been completely ignored.

Got the Cover in Dec2019 and paid upfront for a service. After cancelling the sevice appointment two times the engineer turned up on the third appointment and deemed the boiler unsafe for leaking gas from the combustion sealant. Called 24/7 and the response I got was that they did not cover leackage from the boiler. The rep also told me that I had a gas leack at the mains - which was a complete lie. I was then put through to another depatment who told me I would be better off buying a new boiler from them. i told them that they were trying to scam me into buying a new boiler and cancelled the insurance.

I called another engineer the following morning as I have two young children in the house. He told me it was possibly a simple sealant repair.

This company is a joke and theives - they do not cover you for anything and also they are not an insurance provider they have a breadown cover policy

Update 20/1/2020
The engineer did not tell me that there was a gas leak at the mains, so When I called the company and they told me I did not want to believe them seeing as they wanted to sell me a new boiler. So I called the national Grid who confirmed the leak. I got an engineer to redirect the pipwork this morning which is now fixed

In the afternoon
I have had another engineer attend from Local Heros backed by British Gas who investigated the matter and did thorough checks and found nothing wrong with the boiler no leaks! the boiler is up and running again.

Although 24/7 gave me reason to fix the gas mains leak which I am thankful for the manner in which they addressed the issue was very unprofessional and misleading. they are also very uncaring, the fact that I had two young children in the house did not matter to them. we had been without heating for 10 days because of them and are all ill as a result. If the engineer had been honest with me and told me we had a gas leak it could have been fixed earlier!

In my opinion the good reviews are from people who have not had to deal with them with a repair yet, they should wait until they need this company!

My review on trust pilot has been under review for over a week, got a sneaky suspision 24/7 have something to do with it

The service from this company is absolutely appalling. I had an incident with my boiler which they could not fix as the did not know what it was. They sent several engineers, none of who were familiar with the combi boiler, some of which didn’t even turn up. One of them decided I needed a major part (which I didn’t). I was desperate for a fix so I called a local plumber, who sorted it within 10 mins. It was a minor issue that anybody with knowledge of the boiler would have checked in the first instance. I obviously had to pay him so was out of pocket. 24/7 refused to acknowledge this or refund me this amount or apologise for the ineptitude of their engineers. It was vital I had heat and water in the property as there was a terminally ill person living there. After no re-imbursement or apology, I wanted to cancel the service, only to be told that I would be charged a penalty. They obviously have not got enough trained engineers with knowledge of a variety of boilers, even though they knew what type of boiler it was from the initial service. Nobody would take responsibility and nobody would help, they are absolute rubbish.

These scammers recently sent out an engineer to do the yearly service, He said there is a problem with my pump which is why the pipes are knocking. He said he'd reported it to the office and they will contact me. They then sent the email below.
"Dear Customer, 

Having reviewed events transpired regarding a recent visit to your property, we write in confirmation that the attending Engineer has identified certain defects on your appliance during the completion of your Boiler Service. As per the Terms and Conditions issued upon initiation of your agreement; during a service, should the attending Engineer determine any problems, you will duly be provided with an advisory note which will specify the remedial work deemed necessary.
Please be forewarned that as Remedial work is classed as outside of the terms of your agreement, you would therefore be obligated to cover any costs which coincide with a repair. 
We shall highlight that you are not compelled to heed the advice put to you. However; failure to do so may affect any subsequent future claims. 
In your specific case; we have diagnosed a fault with your ( Grundfoss Pump    ). Should you be so inclined, we can dispatch an engineer to replace the (   Grundfoss Pump     ) for a fixed fee of £166.63     including VAT. This repair includes all parts and labour.

Should you wish to proceed, please call 01254928554 and ask to be transferred to our Remedial department."

So essentially the cover is useless and the charge is for a £30 (cost) pump and someone to fit it. Apparently if I'd called them out then it would be covered, but I would still have had to pay a £75 excess call out charge.

I got transferred a total of 4 times, then even had to ring back again to cancel, as they cut me off.

The third transfer was to an agent that wanted to sell me a 10 year contract for £30 per month and I would get a new boiler for free, along with the waiver of any call out charges, and all it would cost me would be £1120 for installation, but if I signed up today they would reduce the cost of installation to £599. And that's when they tried to transfer me to cancellations and cut me off.

When I got back through they transferred me to retention's, and then transferred me to renewals before I could cancel.

At least I won't be paying this rip off company any more money.