Credit karma

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istinger
istinger Posts: 3 Newbie
in Credit file & ratings
Sent forgotten password request and emails to them a week ago . . . So far no response from them..
What's occurring ??
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  • Ben8282
    Ben8282 Posts: 4,821 Forumite
    Combo Breaker First Post Newshound!
    edited 19 November 2019 at 10:25PM
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    Your guess is as good as mine.
    Are you sure you are checking the correct e-mail account for the password reminder?
    There is also a facility to recover the e-mail address used if you have forgotten that as well. Click on 'I don't remember my e-mail address'.
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
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    Check junk mail?
    Contact customer service team?

    Are you using the UK site?
  • istinger
    istinger Posts: 3 Newbie
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    Done all that . . nowt
  • istinger
    istinger Posts: 3 Newbie
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    Correct site.
    Correct email.
    Not in Junk.
    Only 'phone number available goes through to Consumer Services and they no longer handle Credit Karma queries but they did say that CK are one of the worst out there in terms of response time . . .
  • boo_star
    boo_star Posts: 3,202 Forumite
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    istinger wrote: »
    Correct site.
    Correct email.
    Not in Junk.
    Only 'phone number available goes through to Consumer Services and they no longer handle Credit Karma queries but they did say that CK are one of the worst out there in terms of response time . . .

    Where are you getting a phone number from? I'm struggling to find one on their site.
  • DCFC79
    DCFC79 Posts: 40,598 Forumite
    Name Dropper First Anniversary First Post
    edited 19 November 2019 at 11:30PM
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    Well Ive just received my reset link that I requested just seconds before.

    Give it another try.

    You sure you only have the 1 account ?

    You searched for "credit karma" in your emails ?


    As for the phone number, I cant see 1 either.
  • Ben8282
    Ben8282 Posts: 4,821 Forumite
    Combo Breaker First Post Newshound!
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    Couldn't find a phone number either.
  • worldtraveller
    worldtraveller Posts: 14,012 Forumite
    Name Dropper First Anniversary Combo Breaker Photogenic
    edited 20 November 2019 at 8:20AM
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    I'd never heard of Credit Karma until I started to receive unsolicited emails from them. I now send them to spam.
    There is a pleasure in the pathless woods, There is a rapture on the lonely shore, There is society, where none intrudes, By the deep sea, and music in its roar: I love not man the less, but Nature more...
  • Sandyman1
    Sandyman1 Posts: 2 Newbie
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    Done All Clear Junk Files
  • nic_c
    nic_c Posts: 2,928 Forumite
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    worldtraveller wrote: »
    I'd never heard of Credit Karma until I started to receive unsolicited emails from them. I now send them to spam.
    If you have used Noddle in the past then that's why - they used to be Noddle but turned into Credit Karma. To OP have you checked email for Noddle since it will be the same login details.
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