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MSE News: Sky takes over O2 and Be broadband: What does this mean for customers?

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Comments

  • Nyarlathotep
    Nyarlathotep Posts: 166 Forumite
    Part of the Furniture 100 Posts
    edited 23 May 2013 at 9:12AM
    I've got O2 broadband but am out of contract so no problem there. I've kept it mainly because I use O2 PAYG mobile so I get the £5 monthly discount on my broadband. And I'm happy with it on the whole.

    Have had the introductory letter from Sky, am not much the wiser. My landline is with BT - in fact, Sky landline is not yet available in my area, so I'm not too sure what would happen there anyway.
    nyarlathotep
  • Quentin
    Quentin Posts: 40,405 Forumite
    .... My landline is with BT - in fact, Sky landline is not yet available in my area, so i'm not sure what would happen there anyway.

    They have stated on their website FAQ for o2 forced "migrants" to sky that if your landline is not with o2 then you will not have to take a sky landline:
    If you don’t have an O2 Home Phone or BE landline service currently, you won’t have to take these services with Sky.
  • thegrail
    thegrail Posts: 26 Forumite
    Quentin wrote: »
    They have stated on their website FAQ for o2 forced "migrants" to sky that if your landline is not with o2 then you will not have to take a sky landline:

    I agree that in areas outside the "Sky Network" you have to use someone else (i.e. probably BT), but if you are inside their area where they have their own kit installed they'd surely like you to switch.

    It says "you don't have to take a Sky landline", but if you don't, what are the implications?
  • easymoney999
    easymoney999 Posts: 75 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I've got O2 broadband but am out of contract so no problem there. I've kept it mainly because I use O2 PAYG mobile so I get the £5 monthly discount on my broadband. And I'm happy with it on the whole.

    Have had the introductory letter from Sky, am not much the wiser. My landline is with BT - in fact, Sky landline is not yet available in my area, so I'm not too sure what would happen there anyway.

    What is happening regarding the £5 discount for O2 pay and go customers once they move over to sky? I guess that will go.
  • Quentin
    Quentin Posts: 40,405 Forumite
    thegrail wrote: »
    I agree that in areas outside the "Sky Network" you have to use someone else (i.e. probably BT), but if you are inside their area where they have their own kit installed they'd surely like you to switch.

    It says "you don't have to take a Sky landline", but if you don't, what are the implications?

    What are you looking for over this?

    They have put 2 answers to questions about this on their FAQ.

    In both they state (unambiguously) that o2 customers who don't have o2 supplying their landline won't have to take sky landline .

    Presumably there will be offers to us to encourage us to take their landline and other products, just as others offer bundled bb with phone deals which are cheaper than buying them separately.
  • Quentin
    Quentin Posts: 40,405 Forumite
    What is happening regarding the £5 discount for O2 pay and go customers once they move over to sky? I guess that will go.

    They say on their site nothing will happen about the discount for now.
    Nothing changes right now and for the time being you’ll continue to benefit from any regular monthly discounts on your broadband and or home phone account

    Presumably they won't continue for ever giving this discount (and hopefully data protection will mean they cannot police it anyway).

    Maybe they will replace it with a discount if we take their phoneline??
  • thegrail
    thegrail Posts: 26 Forumite
    Quentin wrote: »
    What are you looking for over this?

    They have put 2 answers to questions about this on their FAQ.

    In both they state (unambiguously) that o2 customers who don't have o2 supplying their landline won't have to take sky landline .

    Presumably there will be offers to us to encourage us to take their landline and other products, just as others offer bundled bb with phone deals which are cheaper than buying them separately.

    Thanks Quentin - I think I responded to your answer too quickly - anyhow after all the discussions and looking at the offers I've decided enough was enough and have decided to switch to BT - my O2/Sky broadband will end on 31st May.
  • Jon_01
    Jon_01 Posts: 5,914 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    only_mee wrote: »
    Yeah my plusnet speeds are shocking

    2717522660.png


    Compared to my O2 days

    1263977639.png


    Customer service is on par with O2 imho free call English call centre.

    Nice speeds!

    I was looking to switch to them via Quidco (ex Be customer of 5+ years), but the Quidco site states half price BB for 9 months, but there's no such offer when you get transferred to the Plusnet site?
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    thegrail wrote: »
    Thanks Quentin - but I'm not bothered - I'll be jumping ship after my year's free broadband ;) I just don't trust Sky; I don't trust Murdoch.
    thegrail wrote: »
    Thanks Quentin - I think I responded to your answer too quickly - anyhow after all the discussions and looking at the offers I've decided enough was enough and have decided to switch to BT - my O2/Sky broadband will end on 31st May.

    :mad: :mad: :mad:
    Jon_01 wrote: »
    Nice speeds!

    I was looking to switch to them via Quidco (ex Be customer of 5+ years), but the Quidco site states half price BB for 9 months, but there's no such offer when you get transferred to the Plusnet site?

    £101 cashback at TCB.
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • NiftyDigits
    NiftyDigits Posts: 10,459 Forumite
    espresso wrote: »
    :mad: :mad: :mad:



    Some people are just born worriers. :) You just have to leave them be or gain a few more grey hairs for yourself.
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