Toluna Survey Site not payment problems

rubyredhead · 11 September 2015 at 11:17PM

Hi,
Believe me I'm not complaining, I was chuffed to log in yesterday and see that I've been award 21332 points, seemingly from a monthly offer? I'm not sure how I entered, can anyone tell me what it is exactly so I can look out for it again next month lol :rotfl: This is what it says in my points history -

08/09/2015 Survey Incentive - 1333190-UK_Wave_3_August +21332

Girl_Overboard · 12 September 2015 at 1:06PM

I was wondering this too. I get loads of these points every month or so, but I don't have a clue what they're for! They're always for very random numbers, like 746 or 906 points, and I get about ten at a time.

skea56 · 19 February 2016 at 12:11PM

Just logged into my account there are finally making it through a survey expecting about 30000 pts, only to find 7500 odd - strange I thought, I could have sworn the last time I got a voucher I didnt need much to make up to the next one.

It turns out they have deducted over 25000 point off me over the last few months which have expired.

Is there any way I can get these back? The only reason I havent cashed them in before now was I kept being bumped out of surveys, this is literally the first one I've completed in about 6 months and so therefore thought there was no point checking

sk56

soolin · 19 February 2016 at 12:26PM

Someone on this thread has mentioned missing points previously:

http://forums.moneysavingexpert.com/showthread.php?t=683267&page=208&highlight=toluna

skea56 · 19 February 2016 at 12:44PM

Thanks but seems to be more about missing vouchers? Or those taking too long to arrive.

My query is I've lost the points before I've had a chance to redeem a voucher

billy-bo · 24 February 2016 at 3:04PM

I had some points that have now been removed due to being 'expired'. I have been a little lapse at doing surveys lately so I just thought it was because of that. I didn't know that the points could expire.

billy-bo · 24 February 2016 at 3:15PM

Hi Have just had a look at the FAQ and found this:

"Do points have to be used within a certain time limit? Yes. When points are credited to your account they will remain valid for 16 months. If after this period the points have not been used, they will automatically expire and be deleted from your account. Your points will not expire all at once, instead points will expire 16 months after you originally earned them (for example: if you have earned points on the 15th of March 2013, they will be removed on the 28th of July, 2014 if they are still in your account). This deduction will always occur towards the end of the month in which they were earned, near the 28th. Please don't wait until the last moment to redeem your points."

cally6008 · 24 February 2016 at 4:32PM

Send them an email and ask about the missing points.

Different website but exact same thing, Clixsense Research (not Clixsense, 2 different sites) and I noticed my total had dropped. I sent them an email and they re-issued the expired credits for me. I waited a couple of months, did a couple more surveys, saw my credit drop again so sent an email this week asking them to re-issue credit again for me, which they did so I've cashed out.

Sugarplum634 · 24 February 2016 at 4:42PM

It's such a pain. I was nearly at cashout with Toluna and mine vanished. You really have to work at it. I don't think I'm going to bother.

beanandbean · 2 March 2016 at 3:54PM

grrr
Does anyone else have this problem?
I just got 3/4 through a 2250 point survey and received a 'sorry this survey has just filled up' notification!
I understand if I don't fit the criteria of who they're looking for but how can I essentially get kicked off more than half way??
:mad:

bouboumum · 2 March 2016 at 6:41PM

I think that is a polite way to disqualify. I never believed this fill up messages. Which is still annoying of course.

Toluna Survey Site not payment problems

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