Duo direct

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jygee
jygee Posts: 8 Forumite
in Mobiles
Hi all, a company Duo direct in the UK are selling some top range phones significantly cheaper than the major UK retailers. The phones are designed for he Asian market , I have researched the differences and it's almost identical in specs, although it's dual SIM and therefore a Exynos processor instead of Snapdragon.
The bandwidths used in UK for 3 and 4g networks seem to be supported according to independent specs of this model, however I'd love some feedback from real customers.
Have I fooled myself, or is this an opportunity to get a great deal?

I have contacted the company, they assure me it works on all UK networks, will support future Android updates, security is on par with EU models.

Any input appreciated. Thanks

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  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
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    Telling us what the phone is would be a cracking start.
  • grumbler
    grumbler Posts: 58,629 Forumite
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    Well...
    "UK Based Company" - LOL - https://www.companiesmadesimple.com/blog/registered-office/20-22-wenlock-road-registered-office/
    Contact us - web form only. No phone number.
    So, you can forget not only about the manufacturer's warranty, but about any legal protection for consumers as well.

    Avana Group Ltd - Director Date of birth June 1936. Well, this looks suspicious, but our Queen was born in 1926.


    Returns Policy - "we cannot accept returns or exchanges for items which have been opened or any seals broken" - this simply breaches the Consumer Rights Act, distance selling part of it.
  • jygee
    jygee Posts: 8 Forumite
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    It's the Note 9, model N960FD.
    They only have 1 reveiw on trust pilot
  • jygee
    jygee Posts: 8 Forumite
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    Thanks Grumbler for reply.

    I would never have thought to look at that. Dodging this now.
  • d123
    d123 Posts: 8,622 Forumite
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    grumbler wrote: »
    Well...
    "UK Based Company" - LOL - https://www.companiesmadesimple.com/blog/registered-office/20-22-wenlock-road-registered-office/
    Contact us - web form only. No phone number.
    So, you can forget not only about the manufacturer's warranty, but about any legal protection for consumers as well.

    Avana Group Ltd - Director Date of birth June 1936. Well, this looks suspicious, but our Queen was born in 1926.


    Returns Policy - "we cannot accept returns or exchanges for items which have been opened or any seals broken" - this simply breaches the Consumer Rights Act, distance selling part of it.

    That Wenlock Road address is a residential block as well.
    ====
  • DCFC79
    DCFC79 Posts: 40,598 Forumite
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    jygee wrote: »
    Thanks Grumbler for reply.

    I would never have thought to look at that. Dodging this now.


    If something looks too good to be true it normally is.
  • jygee
    jygee Posts: 8 Forumite
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    Totally. I actually wrote those very words in my last post- then deleted them lol
  • stragglebod
    stragglebod Posts: 1,324 Forumite
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    Address:


    Duo Direct
    Avana Group Ltd
    Company No. 11321799
    20-22 Wenlock Road,
    London,
    West Yorkshire,
    N1 7GU,
    United Kingdom
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