Pre-existing Travel Insurance Guide Discussion

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  • supersaver21
    supersaver21 Posts: 31 Forumite
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    Last December I took out an annual travel policy for my wife and me with AllClear. I fully declared all pre existing conditions including primary prostate cancer. On the basis of this we arranged two holidays to Europe in March and June this year.
    In February I was diagnosed with secondary prostate cancer. As I was due to start chemotherapy on the week after the first holiday which would continue during the dates of the second holiday. We agreed with my consultant that we could go on the first holiday and we arranged for the second holiday to be postponed to September/October.
    On contacting AllClear to notify them of my medical changes they said that the policy would have to be cancelled and we would have to make alternative arrangements and receive a refund of around 50% of the premium. I was horrified to hear that we were no longer covered for our first holiday which was due to start in less than one month's time and wrote a letter of complaint to AllClear and eventually found a company who would give me cover, at a price.
    When AllClear replied they increased the refund to 70% but still were unable to offer us cover as they reserve the right to cancel cover in the event of a change of health.
    I have now referred this matter to the Financial ombudsman and await their response.
    This would appear to be another case of unfair conditions in the small print which other people should be aware of.

    This is something that definitely worries me but could I just ask you, did you consider cancelling your first holiday? Did AllClear say that they would pay you cancellation costs if you were to cancel your first holiday?

    You mentioned that you did find another insurer who would give you cover. Who was this?
  • supersaver21
    supersaver21 Posts: 31 Forumite
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    koru wrote: »
    The ombudsman should force insurers to highlight if they have this sort of wording in the policy, making clear that it could mean you are left with just a refund of premium, if your health worsens before you travel, but you still want to travel. I think very few people would buy policies like this if they realised.

    MSE should be highlighting this trap, and warn people to check the wording to see what happens if your health worsens from when you book the trip and buy the policy.

    I totally agree with you. How do we get MSE on the case as I really think these specialist companies are potentially ripping people off? You should read some of their policy wordings! They seem to have a "get out" clause for everything! I can't help but think that they are taking advantage of people who are desperate to not miss out in life just because of their incurable diagnosis.
  • jimbo49
    jimbo49 Posts: 72 Forumite
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    the insurance company was quite happy to take my premium, just as all insurance companies have been, as long as they dont have to pay out. the risk has always been there and is the same for everyone. it sounds to me as if you work for one of these companies and only condemn the customers who make legitimate claims but then condone the insurance companies every time they take a premium as long as no claim is made against them. no one makes a claim unless it is for a reason and i can asure you i would much rather have not have been taken ill in the first place! i suppose, according to your way of thinking, i should never have gone on holiday and never have taken out any insurance in case i had to claim. it ould have been better for me to have not had medical treatment and have just died to save everyone any trouble. i can also tell you that i was born Asthmatic. i had no say in the matter and would rather have not been born with that. i had to learn to live with it and i didn't put anyone at risk, just to save money!
    i see how many stars you have against your handle and assume it is because of the number comments you have made. i do hope that most of them were a bit more sensible than the ones you have used against me!
  • FutureGirl
    FutureGirl Posts: 1,252 Forumite
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    Insurance is about risk. If you develop further medical conditions, the risk then increases. The insurer can decide at that point whether to continue with the policy, and impose a higher premium or cancel the policy - it's the insurers choice.

    The terms and conditions, including any exclusions, of an insurance policy cannot be deemed unfair under law. You would have been notified of the terms and conditions of the contract - they're set out in the policy booklet which is more than likely to be available prior to purchasing the policy (more so these days).

    Basically if the risk changes, the insurer can LEGALLY choose to cancel the policy.
  • Doc_N
    Doc_N Posts: 8,271 Forumite
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    FutureGirl wrote: »
    Insurance is about risk. If you develop further medical conditions, the risk then increases. The insurer can decide at that point whether to continue with the policy, and impose a higher premium or cancel the policy - it's the insurers choice.

    The terms and conditions, including any exclusions, of an insurance policy cannot be deemed unfair under law. You would have been notified of the terms and conditions of the contract - they're set out in the policy booklet which is more than likely to be available prior to purchasing the policy (more so these days).

    Basically if the risk changes, the insurer can LEGALLY choose to cancel the policy.

    But that's a crazy situation which is out of touch with reality. The risk is assessed (or should be) at the time the policy is taken out, and the premium decided accordingly. That's the whole point of insurance, and it's the way most policies (eg life) work.

    For insurers to have a get out clause just because the risk (which they've already assessed and taken into account in determining the premium) changes is just plain lunacy from any commonsense and practical viewpoint. On that basis, your fire and theft insurance would become invalid if a burglar approached the house or a fire next door threatened to spread.
  • EssexExile
    EssexExile Posts: 6,139 Forumite
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    A couple of years ago I became ill just before a holiday. My doctor said I could travel if I wanted to so I phoned my insurance company. They declined to cover the trip under the new circumstances & offered the number of another company that may cover me. I decided I'd rather not go, I didn't fancy enjoying myself in constant pain, so I cancelled & claimed back the cost from the insurance company. They promptly paid back £6000 which, having read the paperwork before shelling out for the insurance, is just what I expected to happen.
    Tall, dark & handsome. Well two out of three ain't bad.
  • sheramber
    sheramber Posts: 19,136 Forumite
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    According to this http://www.financial-ombudsman.org.uk/publications/ombudsman-news/49/annual-travel-insurance.htm

    the Financial Ombudsman considers that the company should pay out for cancellation of the holiday when they decline to continue cover.

    Not the best result but at least the cost of the holiday is covered.
  • jimbo49
    jimbo49 Posts: 72 Forumite
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    exactly! and what is worse is that i am now in a position of being denied any cover if i go abroad again and all because of circumstances that were completely out of my control!
    imagine if you will that a motorist is driving down the road, in perfect conditions both road and weather wise and has no problem with the vehicle. he gets a puncture in almost brand new tyres, loses control of the vehicle, mounts the path and mows down a woman and her infant, killing them both (God forbid!). not content with that, the vehicle continues over a wall and into the living room of a house, killing a man and his dog while they were enjoying a cuppa and watching the news. none of this was the drivers fault! it was all a complete accident! there would have been multiple claims against the drivers insurance company and yes, his premium MAY have increased but i'll bet a dime to a dollar that he would NOT have been denied insurance in the future and that he would NOT have been subjected to extra stipulations on the insurance he already had, nor would it have been cancelled! he would have been entitled to carry on driving under the present insurance just as it was when he bought it and he DEFINITELY WOULD NOT have had to agree to never get another puncture as long as he was driving!
    i know this is a different insurance and circumstances but the principal is the same. why should conditions be allowed to change after a claim is made against travel insurance after the risk has already been assessed and the premium thought appropriate charged and paid? even worse, why should extra conditions be placed on to a person wishing to purchase travel insurance in the future because a claim was put in against that policy because it was called upon to do what it was bought for, ie, cover the purchaser in case of illness? and remember, unless there is something wrong in the head with the person concerned, ie, a bit crazy, who goes off with the intention of becoming ill? out of curiosity, is this the sort of thing that happens to people who willingly and deliberately put themselves in harms way by volunteering to go to places in order to try to stem an epidemic of some sort and try to save countless lives? if so, then yes, they must be a bit crazy but thank God they are or the rest of us could be in deep poop!!
  • nigandjules
    nigandjules Posts: 43 Forumite
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    Hi everybody,

    I had a few years ago a policy that was very inexpensive because my family pre exciting conditions were purposely excluded.
    I am looking for a similar policy as I know I won't have to claim and I will not want to claim for anything at all to do with existing conditions because they are fully manageable, and I feel no risk at all.

    Could anybody advise me of a policy where as long as I have declared them or if there is no place to declare them it is assumed they are not covered, and I can purchase an annual policy.
    Thank you so much
  • digitaldiver
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    This is something that definitely worries me but could I just ask you, did you consider cancelling your first holiday? Did AllClear say that they would pay you cancellation costs if you were to cancel your first holiday?

    You mentioned that you did find another insurer who would give you cover. Who was this?

    As I was due to start an eighteen week course of chemotherapy one week after our return from the first holiday and my consultant agreed that it would be good to have a two week break somewhere warm before starting treatment we decided to go ahead with the holiday. At no time did AllClear offer to pay any cancellation costs.
    I finally arranged cover with Insure Cancer but the cost for just me with no cancellation cover and a £1,000 excess on any medical claim came to just under £900.
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