MSE News: TSB cancels direct debits of customers who've switched away - and claims they've DIED

GazzasUK wrote: »

It seems everyman and his dog wants to have a dig at TSB...some even seem to be gloating that it could force them out of business........how about you all spend a second and think of all the poor staff having to put up with this.....are people so shallow they would be happy to see all these people put on the dole queue..

To be fair, most people having a go are primarily concerned about how it affects their own lives, which in many cases have been badly affected by TSB.

If you ignore one particular poster above who delights in repeatedly engaging mouth before brain (if applicable), then I don't see many who are literally hoping for a major institution/employer to fail, even though there is a general sense that at a corporate level they need to be held accountable for their dire performance over the past month.

I'd like to think that most are quite capable of differentiating between corporate failings and the actions of individuals who work there on the front line - I'm pretty sure I've seen a number of relatively sympathetic comments (not necessarily on this particular thread) about how overworked and stressed they must be as a result of problems elsewhere in the organisation....