Now TV - can't keep landline number

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Chloe_G
Chloe_G Posts: 318 Forumite
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edited 22 July 2019 at 8:00PM in Broadband & internet access
I just placed an order to switch to Now TV, but now they tell me I am unable to keep my landline number. Very disappointed :(

Edited as requested to say Now TV told me once I had placed the order, that they were 'unable to transfer numbers from the Post Office'
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  • Owain_Moneysaver
    Owain_Moneysaver Posts: 11,357 Forumite
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    Port it to a Voice over IP (VoIP provider) with the port set to the day before you switch to Now TV (the port will cease your existing line/account, then Now will reconnect).
    A kind word lasts a minute, a skelped erse is sair for a day.
  • Chloe_G
    Chloe_G Posts: 318 Forumite
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    I just had an online chat with Now TV customer services and they said they were unable to transfer phone numbers from the post office and the only option I would have would be to cancel my order.
  • northwest1965
    northwest1965 Posts: 2,058 Forumite
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    Chloe_G wrote: »
    I just placed an order to switch to Now TV, but now they tell me I am unable to keep my landline number. Very disappointed :(

    We were just looking at NOW TV, thanks for posting.....although for me, the only call I get is from my elderly Dad:)
    Loved our trip to the West Coast USA. Death Valley is the place to go!
  • Chino
    Chino Posts: 2,029 Forumite
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    Chloe_G wrote: »
    I just had an online chat with Now TV customer services and they said they were unable to transfer phone numbers from the post office
    You're not the first poster here to encounter this problem with Now TV:
    Switch to Now Broadband and have lost old number
  • [Deleted User]
    [Deleted User] Posts: 5,186 Forumite
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    I switched from Sky to NowTV broadband and was told the same (Sky own NowTV). No idea why, but the cold calls have totally disappeared so there is a silver lining.
  • Chloe_G
    Chloe_G Posts: 318 Forumite
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    Actually, randomly, over the years, we get some obscene phone calls very early in the morning for a couple of days, then they stop, then after months we get another - yes, this would stop them!!!
  • AndyPK
    AndyPK Posts: 4,241 Forumite
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    NowTV can’t transfer talktalk or post office numbers

    Some others numbers they can
  • Roger1
    Roger1 Posts: 1,603 Forumite
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    We transferred from BT to NOW and kept the landline number we have had for years.

    I didn't know about the ex-PO restriction and wonder if there are any others.
  • Chino
    Chino Posts: 2,029 Forumite
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    AndyPK wrote: »
    NowTV can’t transfer talktalk or post office numbers
    Yes, we learnt that in post # 11 of the thread I linked to.
    AndyPK wrote: »
    Some others numbers they can
    Yes, but which ones specifically?
  • thorganby
    thorganby Posts: 528 Forumite
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    Chloe_G wrote: »
    I just placed an order to switch to Now TV, but now they tell me I am unable to keep my landline number. Very disappointed :(
    Chino wrote: »
    You're not the first poster here to encounter this problem with Now TV:
    Switch to Now Broadband and have lost old number
    Chino wrote: »
    Yes, we learnt that in post # 11 of the thread I linked to.


    Yes, but which ones specifically?

    I believe that the common denominator here is TalkTalk who will not release the number like other providers do in time for Now to complete the transfer, therefore so that they do not lose the new contract, Now have no option than to allocate a new number that TalkTalk have no control over.

    Many people have transferred from other non TalkTalk related providers and I have only seen this problem where TalkTalk is involved i.e. Post Office is simply a reseller of TalkTalk and there will be several other companies that TalkTalk have swallowed up over the years.

    Another shameful TalkTalk tactic!
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