Sky, Error number 25, How much to repair?

Have a read of this;
http://www.stevelarkins.freeuk.com/no-satellite-signal-is-being-received.htm

You also need to check the signal quality/strength. (quality being the important one) on the remote press;
SERVICES
SETTINGS (the spanner symbol)
Down arrow then scroll across to Signal.

You should have about 60% strength & 70+% Quality ideally.
Lock should say OK

If you dont,then turn the box off at the mains,unscrew the cables from the back & swap them over,turn the box back on & try the above again.A fault I've came across numerous times is the dish monkey not fitting the retaining pin thru the dish arm to lock the quad LNB in place,so the LNB slides out of the arm.Easy to fix,push back into place & secure the LNB with something thru the hole.

Phone Sky back up and tell them that as the equipment is broken you are switching to cable (regardless of whether you have it available or not) and you wish to cancel your subscription. If you are under a new 12 month contract for the HD and they say that you must pay the remainder then just tell them you will not be paying for a service that you cannot receive and be adamant that you wish to cancel everything.

They will then put you through to the cancellations department who will again ask why you are cancelling. Explain that the equipment isn't working and you cannot afford to pay for the callout fee and you therefore wish to cancel everything. As if by magic Sky will agree to send an engineer to fix your equipment free of charge!

I have now had 4 callouts free of charge in total over the years using this method (the last one being literally 2 weeks ago)! And yes Sky if you're watching, I would have carried out my threat.

NB. You may also be offered insurance at X amount per month in order to have your stuff fixed, refuse this also and be persistent about cancelling.

Parva wrote: »

Phone Sky back up and tell them that as the equipment is broken you are switching to cable (regardless of whether you have it available or not) and you wish to cancel your subscription. If you are under a new 12 month contract for the HD and they say that you must pay the remainder then just tell them you will not be paying for a service that you cannot receive and be adamant that you wish to cancel everything.

They will then put you through to the cancellations department who will again ask why you are cancelling. Explain that the equipment isn't working and you cannot afford to pay for the callout fee and you therefore wish to cancel everything. As if by magic Sky will agree to send an engineer to fix your equipment free of charge!

I have now had 4 callouts free of charge in total over the years using this method (the last one being literally 2 weeks ago)! And yes Sky if you're watching, I would have carried out my threat.

NB. You may also be offered insurance at X amount per month in order to have your stuff fixed, refuse this also and be persistent about cancelling.

Unless the equipment has just been installed by them (in which case it has a full 12 month warranty) and yours was merely an upgrade in package to your own existing equipment, the responsibility for non reception of the signal is yours as you own all the equipment and does not give legal grounds for cancelling a 12 month contract.

CountingPennies wrote: »

Is this aimed at me? Because as i said in my original post, i know that the equipment belongs to me as i only upgraded my package, not my box.

Anyway... problem solved now

Reads like it was aimed at Parva....

I'm aware that the OP had only just subscribed to the HD package and I also understand that this incurs a new 12 month contract but I'm pretty sure that my line of action would still work in this instance. Ordinarily however people are usually out of contract when this issue occurs in which case it definitely works!

Had I just upgraded to HD and incurred a new 12 month contract I would argue that it was once again their responsibility to fix the equipment (bearing in mind that such an upgrade usually means the installation of a new box and possibly LNB) so my advice to threaten to cancel stands.

In either case, it is only on getting through to the cancellations department that you get hold of the people that can authorise the waiving of the £65 fee and as stated I have now had four free visits in this manner.